Assistant Manager(06618) - 2490 E. Austin St.

To become an Assistant Manager at MAC Pizza, you must be at least 18 years old and possess a valid US Driver's license along with a dependable vehicle and proof of auto insurance. Additionally, you should have a safe driving record and ideally, 1-2 years of management experience. Your leadership qualities and passion for the pizza business will help you succeed in this engaging role.

As an Assistant Manager at MAC Pizza, your main responsibilities include leading a team, maintaining product quality, ensuring sanitation standards, and overseeing hiring and interviewing processes. Your leadership will be crucial in motivating your team, especially during peak hours, as you strive to 'Conquer the Rush' and enhance customer satisfaction.

To succeed as an Assistant Manager at MAC Pizza, you need to possess strong leadership skills, excellent communication abilities, and a genuine desire to lead and develop your team. Additionally, being organized and capable of thriving in a fast-paced environment will help you effectively manage operations and deliver exceptional service.

While 1-2 years of management experience is preferred for the Assistant Manager role at MAC Pizza, we also value strong leadership potential and a willingness to learn. If you have experience in customer service and a passion for leading teams, you may still be a great fit for this position.

MAC Pizza takes pride in nurturing talent and offers extensive training for Assistant Managers. You’ll learn crucial skills in product quality, sanitation, team management, and customer service. We believe in investing in our people, so you can expect ongoing support in your personal and professional growth.

When faced with high-pressure situations, it's essential to stay calm and focused. In my previous roles, I prioritized tasks, communicated effectively with my team, and reminded everyone around me to stay organized. This approach helps maintain service quality and motivates the team to keep going.

In my last management position, I was responsible for implementing a new scheduling system that improved staff communication and morale. I regularly held team meetings to gather feedback and foster an inclusive environment, leading to a significant increase in our service speed and customer satisfaction.

I believe in leading by example and offering positive reinforcement. During peak hours, I make sure to acknowledge hard work, encourage teamwork, and keep morale high with motivational words. I also ensure that everyone understands their role and feels empowered to ask for help when needed.

I prioritize open communication and a proactive approach. When conflicts arise, I would arrange a private meeting with the involved parties to understand both sides. I encourage them to express their concerns while facilitating a constructive discussion to find common ground and a resolution.

Maintaining food safety and sanitation standards is crucial in any food service role. I emphasize regular training for the team on sanitation protocols, conduct daily checklists to ensure compliance, and lead by example in practicing cleanliness to foster a culture of safety.

When training new hires, I focus on personalized onboarding, ensuring they feel welcomed and valuable from the start. I use hands-on training methods, paired with shadowing experienced team members, and provide ongoing support, so they gain confidence in their roles quickly.

In my previous roles, I prioritized customer satisfaction and ensured each guest had a positive experience. I trained staff to handle complaints effectively, promoted engagement with customers, and regularly conducted feedback surveys to continuously improve our service.

Addressing underperformance involves balancing support with accountability. I take the time to identify the root cause of the issue and provide constructive feedback, while also setting clear expectations and goals for improvement. This collaborative approach encourages growth.

I thrive in fast-paced settings because they are dynamic and provide constant challenges. The rush brings energy and encourages teamwork, allowing me to foster a fun work atmosphere while maximizing efficiency. Ultimately, it’s rewarding to produce great results under pressure.

I am excited about the opportunity to be an Assistant Manager at MAC Pizza because I admire the strong culture of teamwork and pride in product quality. I am passionate about pizza and see this role as a perfect blend of leadership and customer service that aligns with my personal values.