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Customer Service Rep(02971) - 12545 State Rd 143 Space A image - Rise Careers
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Customer Service Rep(02971) - 12545 State Rd 143 Space A - job 2 of 2

Job Description

Customer Service Representatives with Domino’s Pizza undertake a variety of duties.

Job duties include:

  • Taking phone calls
  • Taking orders
  • Making pizzas
  • Completing cash transactions
  • Providing customers a great customer service experience
  • Cleaning
  • Lifting up to 25 lbs.

Job Requirements include:

  • Ability to follow directions
  • Flexibility
  • Weekend and holiday availability

MBR Management Corporation is an equal opportunity employer. MBR requires applicant to pass a pre-employment drug test and criminal background check.
A great attitude and an easy smile are required.

Additional Information

$15.00 an hour

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Average salary estimate

$31200 / YEARLY (est.)
min
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$31200K
$31200K

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What You Should Know About Customer Service Rep(02971) - 12545 State Rd 143 Space A, Domino's

Join the team at Domino’s Pizza as a Customer Service Representative, and be the smiling face that makes customers feel welcome! Located in Highland Park, Illinois, this role includes a variety of fun responsibilities, from taking phone calls and processing orders to crafting delicious pizzas and ensuring that every transaction is smooth and efficient. At Domino's, we value a great attitude and enjoy seeing our team members light up our customers' day. You'll be part of an energetic environment, serving up not just pizza, but an unforgettable customer service experience! This position requires you to be flexible with your hours, as weekend and holiday shifts are crucial to our operations. Physical tasks such as cleaning and occasionally lifting up to 25 lbs are also part of the job, ensuring our store is always ready for our customers. Plus, with a starting wage of $15.00 an hour, we recognize your commitment and hard work. If you're a team player who can follow directions and has a passion for delivering outstanding service, we’d love to have you aboard! Remember, at MBR Management Corporation, we are an equal opportunity employer, and after applying, you’ll be asked to complete a pre-employment drug test and criminal background check. Let’s create some pizza magic together at Domino's!

Frequently Asked Questions (FAQs) for Customer Service Rep(02971) - 12545 State Rd 143 Space A Role at Domino's
What are the responsibilities of a Customer Service Representative at Domino’s Pizza?

Customer Service Representatives at Domino’s Pizza play a vital role in the business by taking phone calls, processing orders, and ensuring smooth cash transactions. They also contribute to the pizza-making process and are responsible for maintaining cleanliness within the restaurant, which encompasses lifting items up to 25 lbs. Overall, they work to create a fantastic customer service experience, ensuring that every patron leaves with a smile.

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What qualifications are needed to apply for the Customer Service Rep position at Domino’s?

To be successful as a Customer Service Representative at Domino’s, candidates should possess a positive attitude, the ability to follow directions well, and flexibility with their schedule. Availability for weekends and holidays is crucial. Previous customer service experience is a plus, but a friendly demeanor and willingness to learn are what we value most!

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What is the pay rate for a Customer Service Representative at Domino’s Pizza?

The starting pay rate for a Customer Service Representative at Domino’s Pizza is $15.00 per hour. We believe in rewarding our employees for their hard work and dedication, providing a competitive rate for those who contribute to our fast-paced environment.

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Is previous experience required for the Customer Service Rep role at Domino’s?

No, previous experience is not strictly required to apply for the Customer Service Representative role at Domino’s Pizza. We welcome enthusiastic individuals with a great attitude and are willing to train candidates who show a passion for customer service and teamwork.

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What does the hiring process look like for the Customer Service Rep position at Domino’s?

The hiring process for the Customer Service Rep position at Domino’s typically involves submitting an application followed by an interview. Candidates will be required to pass a pre-employment drug test and a criminal background check. This process ensures we maintain a safe and positive environment for both our team and customers.

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Common Interview Questions for Customer Service Rep(02971) - 12545 State Rd 143 Space A
How would you handle a difficult customer as a Customer Service Representative at Domino’s?

During your interview for the Customer Service Representative position at Domino's, consider sharing a specific example of how you managed a tough situation with a customer. Show empathy, patience, and a willingness to find a solution while emphasizing the importance of representing the company's values.

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Can you describe your experience with cash handling?

In an interview for the Customer Service Representative role at Domino’s, you can discuss any previous experience you have with cash handling. Highlight your attention to detail and steady approach in ensuring accurate transactions, which is crucial for maintaining customer trust and satisfaction.

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What makes you excited about working at Domino’s Pizza?

When asked about your enthusiasm for the Customer Service Representative position, talk about your love for food and the joy of serving customers. Share your excitement about being part of a team that creates memorable experiences and delicious products.

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Describe a time you went above and beyond for a customer.

Use your interview for the Customer Service Rep position at Domino's to showcase an experience where you exceeded a customer's expectations. Emphasize how your proactive approach positively impacted the customer and reinforced the importance of great service.

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How do you prioritize tasks during busy service periods?

In your interview, demonstrate your ability to multitask effectively. Mention how you prioritize urgent tasks while remaining aware of customer needs, thereby contributing to a smoothly run service even when things get hectic, which is common in the food industry.

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How would you encourage teamwork in a fast-paced environment?

Discuss your strategies for promoting teamwork as a Customer Service Rep at Domino's. Stress the importance of communication, mutual support, and fostering a positive work environment to ensure all team members work harmoniously to serve customers.

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What are your availability and flexibility for shifts?

Be prepared in your interview to discuss your availability for shifts, particularly on weekends and holidays, which are peak times for customer service roles at Domino’s Pizza. Reinforce your flexibility and readiness to contribute whenever necessary.

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How would you describe your approach to customer service?

In an interview for the Customer Service Representative position at Domino's, outline your customer service philosophy, focusing on key elements like empathy, active listening, and the importance of creating a positive experience for each customer interaction.

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What do you know about Domino’s Pizza and its values?

Researching Domino’s Pizza and mentioning its core values during your interview would demonstrate your genuine interest in the company. Highlight points such as customer satisfaction, teamwork, and a commitment to quality, which align with the role of a Customer Service Representative.

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What do you think is most important in a customer service role?

During your interview for the Customer Service Rep position at Domino’s, express the significance of good communication, flexibility, and a positive attitude in consistently delivering exceptional service. These factors are vital in keeping customers happy and returning.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 4, 2025

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