General Manager In Training(09671) - 3301 Lincoln Way West

As a General Manager In Training at RPM Pizza, your primary responsibilities include leading and motivating a team, ensuring exceptional customer service, overseeing product quality, and managing local marketing efforts. You'll coach team members while adhering to all operational standards and policies, manage inventory and cash, and contribute to community involvement initiatives.

To apply for the General Manager In Training position at RPM Pizza, you must be an AM4 or a prior GM approved by DM, have completed GMITO Class or an equivalent program, and demonstrate a proven track record in high-volume environments. Additionally, you should possess proficient math and technology skills and be able to pass background and drug tests.

RPM Pizza offers comprehensive training programs for General Managers In Training. These include on-the-job training to help you develop management skills, and the RPM Training tools allow you to continually develop your team members while maintaining safety and quality standards.

As a General Manager In Training at RPM Pizza, you can expect a competitive salary with bonus opportunities, flexible work hours, and a robust benefits package including medical, dental, vision, and life insurance for enrolled employees, alongside a 401K program.

The work environment at RPM Pizza for a General Manager In Training is dynamic and community-focused. You'll experience a fun and fast-paced setting where teamwork and exceptional customer service are prioritized. You'll also enjoy opportunities to give back to the community and develop your leadership skills in a supportive environment.

In answering this question, detail your previous leadership roles, specific examples of how you motivated your teams, and the impact your leadership had on store operations and customer satisfaction. Highlight your coaching skills and any successful outcomes that resulted from your guidance.

To address this, explain your approach to balancing both responsibilities. You might discuss systems you've implemented to ensure high service standards remain intact while operational tasks are completed efficiently, emphasizing the importance of teamwork and communication.

Share a specific scenario where you addressed conflict, focusing on your communication strategies and how you worked towards a resolution that benefited all parties involved. Emphasize your ability to maintain team morale and operational integrity.

Discuss specific performance metrics you have experience tracking and methods you've used to motivate staff towards achieving goals, including regular feedback sessions, recognition programs, and tailored training initiatives. Be sure to reference RPM’s standards as a guideline.

Explain your familiarity with health and safety regulations and any protocols you've put in place in previous roles to ensure compliance, such as regular training, conducting audits, or maintaining high sanitation standards.

Describe your approach to tracking inventory, minimizing waste, and ensuring that stock levels meet customer demands. You might refer to specific tools or systems you've used effectively and your strategies for training team members in inventory processes.

Provide an example of how you've previously addressed customer feedback, highlighting your commitment to service recovery, learning from critiques, and your proactive approach to improving guest experiences as a General Manager.

Discuss specific initiatives you've led or participated in to foster community relationships, such as local events, partnerships, or charity work. Highlight the positive impact such activities have had on both the community and business.

Research RPM Pizza’s history and values before the interview. Share your understanding of their commitment to community engagement and customer satisfaction, and discuss how you plan to embody those values as a General Manager In Training.

Express your passion for the brand, its community focus, and how you align with RPM Pizza’s values. Mention any specific experiences that enhance your desire to be part of their team and your excitement about contributing to their ongoing success.