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General Manager(02638) - 1610 W Cook Rd

Job Description

ABOUT THE JOB


You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.


You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!


JOB REQUIREMENTS AND DUTIES


You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.


In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.


ADVANCEMENT


Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.


DIVERSITY


Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.


SUMMARY STATEMENT


We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!


QUALIFICATIONS


General job duties for all store team members


Operate all equipment.

Stock ingredients from delivery area to storage, work area, walk-in cooler.

Prepare product.

Receive and process telephone orders.

Take inventory and complete associated paperwork.

Clean equipment and facility approximately daily.


Training


Orientation and training provided on the job.


Communication Skills


Ability to comprehend and give correct written instructions.

Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.


Essential Functions/Skills


Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

Must be able to make correct monetary change.

Verbal, writing, and telephone skills to take and process orders.

Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

Ability to enter orders using a computer keyboard or touch screen.


WORK CONDITIONS


Exposure to


Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

Sudden changes in temperature in work area and while outside.

Fumes from food odors.

Exposure to cornmeal dust.

Cramped quarters including walk-in cooler.

Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.


SENSING


Talking and hearing on telephone.

Near and mid-range vision for most in-store tasks.

Depth perception.

Ability to differentiate between hot and cold surfaces.


TEMPERAMENTS


The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTSincluding, but not limited to the following:


Standing


Most tasks are performed from a standing position.


Walking


For short distances for short durations.

Surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".


Sitting


Paperwork is normally completed in an office at a desk or table.


Lifting


Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72"high.


Carrying


Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.


Pushing


To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.


Climbing


Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.


Additional Information

Stooping/Bending


Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.


Crouching/Squatting


Performed occasionally to stock shelves and to clean low areas.


Reaching


Reaching is performed continuously; up, down and forward.

Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.


Hand Tasks


Eye-hand coordination is essential. Use of hands is continuous during the day.

Frequently activities require use of one or both hands.

Shaping pizza dough requires frequent and forceful use of forearms and wrists.

Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.


Machines, Tools, Equipment, Work Aids


Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.


DRIVING SPECIFIC JOB DUTIES


Deliver product by car and then to door of customer.

Deliver flyers and door hangers.


REQUIRES


Valid driver's license with safe driving record meeting company standards.

Access to an insured vehicle which can be used for delivery.


ESSENTIAL SKILLS


Navigational skills to read a map, locate addresses within designated delivery area.

Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.


PHYSICAL DEMANDS


Carrying


During delivery, carry pizzas and beverages while performing"walking" and "climbing" duties.


Driving


Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.


Walking


Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.


Climbing


During delivery of product, navigation of five or more flights of stairs may be required.


WORK CONDITIONS


Exposure To


Varying and sometimes adverse weather conditions when delivering product, driving and couponing.


SENSING


Far vision and night vision for driving.

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Average salary estimate

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$45000K
$55000K

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What You Should Know About General Manager(02638) - 1610 W Cook Rd, Domino's

If you're ready to step up and take charge, Domino's Pizza in Fort Wayne, Indiana is looking for a General Manager! This role is all about leadership and ensuring that everything runs smoothly during your shift. As a General Manager, you’ll oversee cost control, manage inventory, handle cash, and maintain stellar customer relations. You set the tone for the team and ensure everyone is following the policies and procedures that keep our operations efficient. You'll also be handling staffing, paperwork, food management, and ensuring a perfect store image. But don't worry, we provide all the training you need to succeed! At Domino's, we take pride in our team members, and with opportunities for advancement, many of our employees have grown from delivery drivers to franchise owners or corporate managers. We celebrate diversity and recognize the unique talents of every individual, creating an environment where everyone has the potential to shine. So, if you have a knack for multitasking, excellent communication skills, and a passion for pizza, this is your chance to show what you've got! Join us to help make Domino's the best pizza delivery company in the world while enjoying a fun and flexible work environment.

Frequently Asked Questions (FAQs) for General Manager(02638) - 1610 W Cook Rd Role at Domino's
What are the main responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, you will be responsible for a wide range of tasks that are vital to the success of your store. You will lead the team, ensuring all staff are trained and following company policies. You'll handle cost control, manage inventory, maintain cash control, and ensure exceptional customer service. Additionally, you are expected to maintain the store's image, oversee marketing strategies, and drive profitability. The General Manager role is crucial in setting an example and fostering a supportive and efficient work environment.

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What qualifications do I need to become a General Manager at Domino's Pizza?

To become a General Manager at Domino's Pizza, you need a combination of experience and specific skills. While a high school diploma or equivalent is typically required, prior experience in a managerial role in the food service industry is preferred. You should possess strong leadership and communication skills, as well as the ability to manage multiple tasks effectively. Basic math skills are essential for handling cost and cash control, and a commitment to outstanding customer service is a must.

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How does Domino's Pizza support career advancement for General Managers?

Domino's Pizza offers tremendous opportunities for career advancement for General Managers. Many team members start their journey as delivery drivers and work their way up to managerial positions and beyond. You can go from being a General Manager to becoming a franchise owner or even a Corporate Operations Manager. The company prides itself on recognizing talent and providing pathways for growth, ensuring that your hard work does not go unnoticed.

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What type of training is provided for new General Managers at Domino's Pizza?

When you join Domino's Pizza as a General Manager, you will receive comprehensive on-the-job training designed to cover all aspects of the position. This training will include learning about company policies, cost and inventory management, customer service practices, staffing, and more. You will also gain insights into effective leadership and how to foster a positive team environment, ensuring you have all the tools you need to thrive in your new role.

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What is the work environment like for a General Manager at Domino's Pizza?

The work environment for a General Manager at Domino's Pizza is dynamic and fast-paced yet supportive. You’ll be working in a fun and flexible setting where teamwork is paramount. Expect varying conditions, as you’ll navigate between the kitchen and the front-of-house areas. The role may include some physical demands, such as lifting and moving products, but you'll also find opportunities to interact positively with customers and staff, making every shift an engaging experience.

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Common Interview Questions for General Manager(02638) - 1610 W Cook Rd
How do you handle conflict among team members as a General Manager?

As a General Manager, handling conflicts among team members requires a calm, diplomatic approach. Listen actively to each person's perspective and seek to understand their concerns. Encourage open communication and promote teamwork by facilitating a discussion where both parties can express their thoughts. Often, conflicts can be resolved by finding common ground and fostering a collaborative atmosphere. Showcase your ability to maintain morale while ensuring a focused working environment.

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What strategies do you use to ensure exceptional customer service?

To ensure exceptional customer service as a General Manager, I place a strong emphasis on training and open communication among team members. I regularly organize workshops to enhance staff skills in customer interaction. Additionally, I believe in 'leading by example'—always displaying a positive attitude and a passion for customer satisfaction. Monitoring customer feedback, whether through reviews or direct conversation, is key to identifying areas for improvement and encouraging staff to exceed expectations.

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Can you provide an example of how you managed inventory effectively?

Certainly! In my previous role, I implemented a weekly inventory tracking system that allowed us to adjust orders based on sales trends. This not only reduced waste but also ensured that we always had the right amount of stock available. I trained staff on proper inventory tracking techniques and created a collaborative environment where everyone was responsible for monitoring stock levels. This proactive approach improved our inventory management efficiency significantly.

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How would you describe your leadership style as a General Manager?

My leadership style is participative and empowering. I believe in fostering collaboration by involving my team in decision-making processes. This gives them a sense of ownership over their roles while encouraging them to contribute ideas for improvements. I prioritize clear communication and ensure that my team knows they can approach me with concerns or suggestions. Building trust with my team is vital to creating a positive work culture.

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How do you ensure compliance with company policies and procedures?

To ensure compliance with company policies and procedures, I make sure to enforce a culture of accountability within my team. This starts with thorough training during onboarding, where we cover all necessary policies in detail. I regularly conduct training refreshers and team meetings to address updates or changes. By cultivating an environment where adherence to policies is valued, we set clear expectations and encourage everyone to hold themselves and each other accountable.

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What approach do you take to meet sales and profitability goals?

Meeting sales and profitability goals requires strategic planning and execution. I closely analyze sales data to identify trends, and I collaborate with my team to develop targeted marketing initiatives to boost sales. By implementing promotions based on customer preferences, we attract and retain customers. Additionally, I focus on controlling costs efficiently without compromising quality, using the data to optimize menu offerings and ensure maximum profitability.

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Describe a time when you improved a process in the workplace.

In my last position, I noticed that our order processing times were causing delays during peak hours. I implemented a new workflow that streamlined communication between the kitchen and the front counter by introducing a digital order management system. This allowed us to track orders in real-time and reduced errors significantly. The process improvement resulted in higher customer satisfaction and increased repeat business during busy periods.

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How do you motivate your team during busy times?

Motivating my team during busy times starts with maintaining a positive atmosphere. I encourage staff to communicate openly about any stressors and remind them that we’re all in this together. Recognizing individual and team efforts with small rewards or shout-outs can boost morale. Additionally, breaking down tasks and celebrating small victories throughout a hectic shift can make the workload feel more manageable and enjoyable.

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How do you prioritize tasks on a busy day?

On a busy day as a General Manager, I prioritize tasks based on their urgency and impact on operations. I start by assessing immediate customer needs, such as ensuring orders are processed quickly and efficiently. I then focus on staff management, making sure everyone has clear responsibilities and support. Using a checklist helps me stay organized and ensures that no task, from operational management to customer service, is overlooked.

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What do you believe sets Domino's Pizza apart from its competitors?

Domino's Pizza sets itself apart through its commitment to innovation in both product quality and customer service. Our emphasis on using fresh ingredients and the reliability of our delivery is outstanding. Furthermore, we leverage technology for convenience—from our online ordering system to real-time tracking of deliveries. It's this dedication to customer experience and adaptability that positions us ahead of competitors.

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March 30, 2025

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