Compliance Coordinator

The Compliance Coordinator at Easter Seals is responsible for ensuring that services comply with state requirements and align with each individual’s support plan. Key responsibilities include daily reviews of care documentation for billing purposes, collaborating with the Residential Coordinator for corrections, and maintaining current documentation for each person served on the caseload.

To qualify for the Compliance Coordinator position at Easter Seals, candidates should possess an Associate’s Degree or equivalent experience, have strong oral and written communication skills, and be proficient in using Outlook, Excel, Word, and other electronic systems. A background in supporting individuals with intellectual disabilities and familiarity with DDA or MCO systems is also preferred.

The Compliance Coordinator ensures documentation accuracy by conducting daily reviews of direct care service notes, preparing and maintaining billing records, and updating electronic and paper systems within required timeframes. This rigorous documentation process is crucial for delivering high-quality care and ensuring compliance with state regulations.

Success as a Compliance Coordinator at Easter Seals relies heavily on organizational skills, keen attention to detail, and the ability to manage multiple tasks simultaneously. It’s also essential to demonstrate adaptability and excellent communication skills when liaising between families, individuals served, and staff.

A typical day for a Compliance Coordinator at Easter Seals may include reviewing service documentation, updating ISPs, attending ISP meetings, coordinating medical appointments for individuals served, and ensuring that compliance measures are adhered to. The role is dynamic and offers a mix of administrative tasks and community engagement.

When addressing your experience with documentation management, answer by discussing specific instances where you maintained accurate and up-to-date records for support plans. Highlight your attention to detail and any software systems you've utilized to ensure compliance and quality care.

To answer this question effectively, provide examples of methods you use, such as making daily to-do lists or utilizing project management tools. Emphasize your ability to adapt and re-prioritize based on urgent needs, ensuring compliance and service delivery remains at the forefront.

Discuss your familiarity with state regulations and the proactive measures you implement to ensure compliance, such as conducting regular audits of documentation, staying informed of regulatory changes, and fostering open communication with team members regarding compliance issues.

When discussing discrepancies, emphasize your problem-solving approach. You might mention that you investigate the issue by consulting with relevant team members, make necessary corrections, and ensure that updated information is accurately reflected in all systems.

Answer by highlighting the importance of clear communication in your role. Mention how you ensure that all stakeholders, including team members, individuals served, and families, are informed about compliance and documentation requirements, creating a collaborative environment for better service delivery.

Discuss strategies such as using calendar reminders, task management software, or setting routine check-ins to review upcoming deadlines. Emphasize that staying organized is key to managing the responsibilities of a Compliance Coordinator effectively.

When responding, cite specific improvements you've initiated or recommendations you've made to streamline processes. Discuss the impacts of these changes and how they benefited service delivery or efficiency in compliance management.

Share your proficiency with electronic record-keeping systems, including specific software you've used. Mention how you maintain data accuracy, troubleshoot issues, and ensure all documentation meets regulatory requirements.

Explain your approach by outlining how you identify training needs based on common areas of compliance failure, then develop targeted training programs or orientations that help staff understand necessary compliance practices and the importance of accurate documentation.

When answering this question, express your alignment with the organization's mission and values. You can discuss your passion for supporting individuals with disabilities and how you believe your skills as a Compliance Coordinator will contribute positively to their services and overall mission.