Business Operations Manager

As a Business Operations Manager at Eko, you will define and optimize key business performance metrics, manage the HubSpot CRM for data integrity, and streamline business processes across marketing, sales, and customer success teams.

To be considered for the position of Business Operations Manager at Eko, you should have at least 3 years of relevant experience in a fast-paced startup environment, strong expertise in HubSpot, and proven analytical skills to track and enhance business KPIs effectively.

The Business Operations Manager at Eko plays a crucial role in ensuring operational efficiency by driving cross-functional collaboration, improving data management, and enabling informed strategic decision-making, which ultimately supports the company's growth initiatives.

Eko offers a vibrant startup atmosphere where creativity meets strategy. The team thrives in a dynamic environment that encourages experimentation, innovation, and teamwork among diverse talent.

Eko stands out for its unique mix of talents, supportive culture, and commitment to artistic innovation within technology. The company promotes a flexible, creative environment and provides opportunities for growth and meaningful contributions.

When discussing HubSpot, focus on specific projects where you've managed CRM data, created automated workflows, or analyzed performance metrics. Showcase your proficiency and how it helped streamline operations.

Provide examples of KPIs you have tracked in previous roles, explaining your approach to setting benchmarks, gathering data, and analyzing results to drive improvements and make strategic recommendations.

Use the STAR method—Situation, Task, Action, Result—to outline your experience identifying an inefficiency, the steps you took to resolve it, and the positive outcome that followed.

Discuss your methods for fostering collaboration, such as regular meetings, clear communication channels, and setting shared objectives. Highlight any tools or practices that have worked well in your experience.

Explain your prioritization methods, such as assessing urgency and impact, using project management tools, or establishing a framework to stay organized while keeping stakeholders aligned.

Share your best practices for data management, including regular audits, strict protocols for data entry, and the use of automated tools for data cleaning and enrichment.

Discuss your analytical skills, the metrics you’ve tracked in the past, and how you’ve translated data into actionable insights to improve business performance in your previous roles.

Provide examples where you’ve developed or improved processes, emphasizing your structured approach to documenting workflows, identifying pitfalls, and implementing changes effectively.

Explain your process of gathering, analyzing, and presenting data, including any specific formats or dashboards you've used to deliver insights that rank high on relevance and clarity for decision-makers.

Express your passion for the industry, Eko’s innovative approach, and your creativity in problem-solving to highlight how these interests align with the company's mission and culture.