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SVP, Head of US and Canada Operations

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Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

SVP, CA / US Operations

Role Overview:

The Senior Vice President, US & Canadian Operations is responsible for driving operational excellence across our fleet management business, ensuring the consistent and reliable delivery of our products and services to a diverse client base. This leader will drive operational efficiency, optimize processes, and create value for our clients through deep expertise in operations. They will also empower and enable teams to deliver at the highest level, fostering a culture of accountability and innovation.

Operational Excellence & Efficiency

Lead and execute a comprehensive operational strategy that ensures the highest levels of service delivery and client satisfaction.
Continuously refine and optimize processes to drive operational efficiency, cost-effectiveness, and scalability.
Implement data-driven decision-making to improve KPIs related to fleet performance, customer service, and business outcomes.

Client-Centric Service Delivery

Ensure that all services and products are delivered reliably and consistently, exceeding client expectations.
Develop and refine operational best practices that maximize the value provided to clients.
Proactively address client feedback to enhance service delivery and operational performance.

People Leadership & Empowerment

Build and lead a high-performing operations team, fostering a culture of accountability, collaboration, and continuous improvement.
Empower employees at all levels to take ownership of their roles and drive meaningful impact for clients.
Champion workforce development, coaching, and succession planning to ensure a strong leadership pipeline.

P&L and Financial Performance Management

Oversee P&L for US and Canadian operations, ensuring financial performance meets corporate objectives.
Drive operational cost efficiencies while maintaining high service quality and client satisfaction.
Leverage data and analytics to optimize budget allocation and resource utilization.

Product Innovation & Partnership

Actively collaborate with the Product team to continuously enhance and innovate fleet management solutions.
Ensure seamless alignment between operations and product development to support market growth and differentiation.
Drive the implementation of new technologies and process improvements that enhance service delivery and client value.

Scope & Impact

Significant Team Leadership
CA & US Operations P&L ownership
Strategic thought leader within the organization and across the broader market.
Expected to have influence & credibility both internally and in the external market.
This role is a member of the Element Executive team and will be expected to engage with global counterparts

Location:

In Element Owings Mills MD office weekly (when not traveling)

Education and Experience

15 years of progressive experience in Fleet Management or logistics, with 8+ years in senior leadership positions
Bachelor’s degree in business administration, Operations Management or related field; MBA preferred
Extensive knowledge of the leasing industry, fleet management, and/or transportation industry
Strong financial acumen with experience in P&L management for multi-million-dollar operations
In-depth knowledge of operational regulations, compliance, industry and best practices
Demonstrated experience influencing C-suite decision makers to ensure optimal partnerships and outcomes
Appetite and willingness to travel as needed on a global scale with frequent travel to US regional offices to provide boots on the ground leadership and participation in delivering on the mandate.

Knowledge and Competencies

Strong enterprise mindset, financial acumen, and customer centricity to navigate complexity and support the broader growth aspirations of the business, leverages strategic analysis of data to inform business decision making
Consistently embodies Element’s Purpose and Values, accountable for driving and delivering positive employee engagement and outcomes
Demonstrated ability to transition between strategic and operational aspects to deliver on growth, driving innovation / change to improve the business model
Demonstrated critical thinker that can offer innovative solutions to meet client needs and provide a consistent and superior customer experience
Client, supplier and employee centricity with a passion for building long trusting relationships
Strong understanding of current technologies to drive business strategies and objectives
Seasoned change agent leader – ability to influence and partner cross-functionally within the organization and externally to drive effective product updates / changes, improve performance outcomes. Strong relationship management capabilities, highly customer focused
Seasoned people leader with ability to recruit, retain, develop, discipline, and motivate a team
Energetic, flexible, collaborative, and proactive; a seasoned team leader who can positively and productively impact both strategic and tactical financial and administration initiatives
Exceptional written, oral, interpersonal, and presentation/communication skills and the ability to effectively interface with senior management, customers, and team members
Strong operational / process improvement skills and demonstrated ability to influence and optimize processes to drive, business synergies and productivity
Excellent judgement and creative problem-solving skills including negotiation and conflict resolution skills

The hiring base salary range for this position is $260,000 - $320,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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Average salary estimate

$290000 / YEARLY (est.)

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$260000K

$320000K

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What You Should Know About SVP, Head of US and Canada Operations, Element Fleet Management

Are you ready to take the wheel as the Senior Vice President, Head of US and Canada Operations at Element? Based in Baltimore, you'll be leading a dynamic team dedicated to reshaping the fleet management industry with a heartfelt focus on people over profits. In this role, your primary mission will be to enhance operational excellence and drive client satisfaction by delivering top-notch products and services. You'll spearhead comprehensive operational strategies aimed at maximizing efficiency while fostering an environment that empowers your teams. Collaboration is key at Element, so you'll work closely with the Product team to innovate solutions that set us apart in the market. With over 15 years of experience in fleet management or logistics—ideally with 8+ years in a senior role—you'll bring deep expertise to P&L management, compliance, and industry best practices. You’ll be expected to travel, ensuring that your hands-on leadership stays grounded in reality while influencing decision-making at the C-suite level. Element embraces a culture of innovation and accountability, so your contributions will directly shape our client-centric approach. If you’re a passionate leader with the skills to inspire and develop a robust operations team, this role is your chance to make a significant impact in a place that values diversity, equity, and inclusion. Join us to be a part of something big—it’s not just a job; it’s a career where every day makes a real difference!

Frequently Asked Questions (FAQs) for SVP, Head of US and Canada Operations Role at Element Fleet Management

What are the responsibilities of the SVP, Head of US and Canada Operations at Element?

As the SVP, Head of US and Canada Operations at Element, you will drive operational excellence by leading strategic initiatives that enhance service delivery, optimize existing processes, and ensure high levels of client satisfaction. Your role will include overseeing P&L, enhancing team collaboration, and delivering innovative solutions that align with our commitment to client-centric service.