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Account Manager - Federal Government Sales for Research Intelligence

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

This role involves expanding Research Intelligence sales in the US federal government sector, utilizing a consultative sales approach to engage with academic and research institutions.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Key responsibilities include achieving sales targets, forming account strategies, maintaining Salesforce records, and nurturing customer relationships to ensure satisfaction and retention.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Candidates should have experience in federal government sales, consultative selling, and enterprise software, with excellent communication and relationship-building skills.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: A minimum of 3-5 years of direct sales experience, preferably in complex SaaS sales, and familiarity with research administration and management is preferred.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: Home based - Washington DC, United States of America

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: $90000 - $110000 / Annually



Do you possessexpertise in consultative selling, coupled with a background in navigating complex SaaS solutions, data analytics, and Artificial Intelligence?

Do you have experience partnering with Academic & Research institutions, including US Government National Labs and Agencies?

About the Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the Role

Your primary focus will be to drive the expansion of our Research Intelligence business by securing new sales and fostering the growth of our existing customer base through renewals and strategic upsell/cross-sell initiatives, achieved through strong partnerships with your accounts. This territory specifically serves our U.S. government customers, and experience selling to the Department of Defense would be a plus. The cornerstone products within the Research Intelligence portfolio include Scopus, SciVal, and Pure. In this pivotal role, you have the responsibility of not only establishing but also nurturing customer relationships. Leveraging both internal and external resources, your goal is to maximize the value delivered to our customers, ensuring sustained customer satisfaction and retention. You will partner with your accounts, calling on key stakeholders to measure and improve the client satisfaction of our products. You will provide excellent customer support and value-added services to ensure retention and renewal of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Solutions products.

Responsibilities

  • Attaining bookings targets for our Research Intelligence solutions portfolio.
  • Applying a consultative approach to client needs, translating them into pragmatic propositions and aligning them with the company’s sales strategies and internal policies.
  • Formulating and executing account strategies that address diverse needs across all levels of accounts.
  • Ensuring the continuous accuracy of Salesforce records, regularly reviewing sales results and forecasts through tools like Clari and other sales enablement tools.
  • Gathering, monitoring, and evaluating information, providing valuable market feedback to the business to enhance product development and refine the Go-To-Market strategy.
  • Actively participating in trade shows and conferences, with predefined outcomes.
  • Integrating and synthesizing information derived from various sources to inform decision-making processes.
  • Cultivating and nurturing relationships with key decision-makers and influencers at the customer level to actively support Elsevier’s strategic objectives.

Requirements

  • Must have experience selling in the Federal Government space
  • Possess a minimum of 3-5 years of direct sales experience, demonstratingexpertise in a consultative, complex solution-sales approach.
  • Operate seamlessly on operational, tactical, and strategic levels, showcasing a successful track record in expanding business with customers.
  • Exhibit self-motivation and drive, with a proven history of selling technology and solutions.
  • Demonstrate a genuine passion for cultivating relationships with a diverse range of internal and external stakeholders, including senior-level executives.
  • Showcaseproficiency in strategic account planning and management, with the ability to connect the dots within customer institutions.
  • Experience in selling enterprise software within an international matrixed organization.
  • Possess a background in or collaboration with research administration and management functions, showcasing knowledge in regional or national research programs, collaboration networks, and key leaders.
  • Excel in communication, both verbal and written, and deliver compelling presentations with exceptional skills.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Compensation Base Range: $90-110k

plus target commission goal is 66.67% of base

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The salary range provided in this posting is the base salary range for Washington DC:$74,000.00 - $123,100.00This is a sales job which may be eligible for a sales incentive or commission plan.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

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$110000K

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What You Should Know About Account Manager - Federal Government Sales for Research Intelligence, Elsevier

As an Account Manager focused on Federal Government Sales for Research Intelligence at Elsevier in Washington, you'll dive into a dynamic and rewarding environment where your expertise will make a significant impact. This role is all about expanding our Research Intelligence sales in the federal government sector, using a consultative sales approach to engage with key academic and research institutions. You will have the chance to achieve sales targets by forming solid account strategies, maintaining Salesforce records, and nurturing strong customer relationships built on trust and satisfaction. Imagine collaborating with influential decision-makers in governmental agencies, leveraging our cornerstone products like Scopus, SciVal, and Pure to create lasting partnerships and drive innovation in research. With a minimum of 3-5 years of direct sales experience, particularly within complex SaaS solutions, your communication skills and relationship-building abilities will shine here, helping you cultivate valuable connections within the government landscape. Plus, with a focus on well-being and work-life balance, Elsevier provides an environment that encourages your professional growth while you make a difference in advancing science and improving health outcomes for society. If you're ready to embark on a fulfilling journey where you can harness your consultative selling expertise and help drive knowledge forward, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Account Manager - Federal Government Sales for Research Intelligence Role at Elsevier
What are the primary responsibilities of an Account Manager - Federal Government Sales at Elsevier?

The Account Manager for Federal Government Sales at Elsevier plays a crucial role in expanding sales within the government sector. Their responsibilities include achieving sales targets, formulating account strategies that cater to diverse needs, maintaining Salesforce records, and nurturing customer relationships to ensure satisfaction and retention. Additionally, they will engage with key stakeholders to promote our Research Intelligence products and gather market feedback for product development.

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What qualifications are required for the Account Manager - Federal Government Sales position at Elsevier?

To be considered for the Account Manager - Federal Government Sales role at Elsevier, candidates should have a minimum of 3-5 years of direct sales experience, preferably in a consultative selling environment focused on complex SaaS solutions. Familiarity with research administration is advantageous, as is a proven ability to sell in the federal government space. Excellent communication and relationship-building skills are crucial to succeed in this position.

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How does the Account Manager - Federal Government Sales role contribute to Elsevier's goals?

The Account Manager - Federal Government Sales contributes directly to Elsevier's mission by driving the expansion of Research Intelligence business. By securing new sales and nurturing existing customer relationships through renewals and strategic upsell/cross-sell initiatives, they help ensure that academic and research institutions have access to essential insights and analytics that enhance scientific discovery and healthcare advancements.

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What sales targets should candidates expect as an Account Manager at Elsevier?

As an Account Manager - Federal Government Sales at Elsevier, candidates should anticipate setting and pursuing specific bookings targets related to the Research Intelligence solutions portfolio. Meeting these targets is essential for success in this role and directly impacts the overall growth and market presence of Elsevier's products within federal agencies.

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What is the work culture like for an Account Manager at Elsevier?

Elsevier emphasizes a healthy work-life balance, providing a supportive environment for its employees. As an Account Manager, you will be encouraged to pursue your professional growth while engaging in wellness initiatives. The company fosters a culture of collaboration and innovation, aligning with its vision to improve research capabilities and outcomes in academia and government.

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Common Interview Questions for Account Manager - Federal Government Sales for Research Intelligence
Can you describe your experience with federal government sales?

When answering this question, highlight specific experiences you've had in selling to federal agencies. Discuss any particular challenges you faced, how you navigated them, and the successes you achieved in those interactions. It's essential to show your understanding of the government sales landscape and how you've impacted growth in previous positions.

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How do you approach consultative selling?

In your response, emphasize your ability to listen to client needs, ensuring you fully understand their challenges before proposing solutions. Provide examples of how you've successfully implemented this approach in past roles, showcasing how it has led to increased sales and customer satisfaction. Tailor your answer to reflect the consultative nature of the Account Manager role at Elsevier.

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What is your experience with CRM tools, particularly Salesforce?

Discuss your proficiency with Salesforce or other CRM platforms, highlighting how you have used these tools to maintain accurate records and drive sales strategies. Provide examples of how you leveraged analytics from these tools to inform your decision-making and improve customer relations, showing your familiarity with data-driven sales approaches.

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What strategies do you implement to build and maintain relationships with clients?

Outline various strategies that you have successfully employed to establish rapport and maintain ongoing communication with clients. Include how you personalize your approach based on each client's specific needs and how you measure success in these relationships to ensure customer retention and satisfaction.

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How do you handle objections from prospective clients?

Explain your process for addressing objections, emphasizing the importance of understanding the underlying concerns of the client. Provide an example of a challenging objection you faced and how you navigated it successfully to close a deal. Highlight your problem-solving skills and adaptability in these situations.

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Can you give an example of a successful sales campaign you lead?

Select a specific sales campaign where you played a key role, detailing your strategic planning, execution, and results. Describe how you measured success and any unexpected challenges you overcame. This will showcase your ability to lead, plan, and achieve in the sales environment.

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What role does teamwork play in your sales approach?

Discuss your experiences collaborating with cross-functional teams or stakeholders to achieve sales goals. Provide examples of how teamwork has enhanced your sales strategies and outcomes. This shows that you can not only work independently but also effectively within a larger organizational context.

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How do you stay informed about the latest trends in federal government sales?

Mention the resources you use to stay updated on sales trends and developments within the federal government space. This may include industry publications, networking events, and participation in relevant associations. Emphasizing your commitment to professional development is key.

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What techniques do you use to assess client satisfaction?

Describe how you gather feedback and assess client satisfaction after sales have been made. Mention any tools or methods you use, like surveys or direct communication, to ensure that the clients' needs are continuing to be met and to identify any opportunities for upselling or renewals.

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How do you prioritize your accounts and manage your time effectively?

Share your methods for prioritizing accounts based on potential value and urgency. Discuss any tools or frameworks you use to manage your time effectively, ensuring you can meet sales targets while also nurturing ongoing client relationships.

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Full-time, remote
DATE POSTED
April 5, 2025

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