As a Fractional Accounts Receivable Consultant at Escalon Services, your main responsibilities will include managing past-due accounts, proactively communicating with customers to negotiate payment terms, and documenting all interactions and agreements in our systems. You’ll also be resolving billing disputes and working closely with various departments to ensure prompt payment recovery while maintaining positive customer relationships.

To qualify for the Fractional Accounts Receivable Consultant position at Escalon Services, candidates should have at least 2 years of commercial credit and collections experience, a solid understanding of collections processes, and strong communication skills. A high school diploma is required, with an associate's or bachelor's degree in finance or accounting being preferred. Familiarity with Microsoft Office Suite and collections software is also essential.

Escalon Services provides a supportive environment for its Fractional Accounts Receivable Consultants by fostering collaboration with the finance and sales teams. Our tech-enabled back-office solutions give you access to the tools and resources necessary for success. As a remote-based workforce, we also prioritize work-life balance and flexibility, enabling you to manage your portfolio effectively.

Essential skills for a successful Fractional Accounts Receivable Consultant at Escalon Services include excellent verbal communication and negotiation skills, attention to detail, professionalism in managing difficult customer interactions, and proficiency in Microsoft Office and CRM tools. Being self-motivated and a collaborative team player are equally important in this role.

At Escalon Services, the work culture for Fractional Accounts Receivable Consultants is positive and collaborative. We emphasize the importance of team dynamics, ensuring that each consultant feels valued while driving towards individual performance goals. Our remote setting also allows for flexibility and encourages a healthy work-life balance, ensuring you can thrive in your role.

To answer this question effectively, highlight your passion for finance and collections, as well as your admiration for Escalon Services’ approach to helping small businesses. Emphasize how your expertise aligns with the company's mission to provide essential business services.

In your response, describe the strategies you use to remain professional and empathetic. Share examples where you successfully navigated challenging discussions, focusing on the importance of listening, understanding customer concerns, and finding mutually agreeable solutions.

Detail your familiarity with CRM applications and how you’ve used them to manage customer accounts in past roles. Share specifics about your experience with collection processes by indicating any strategies or tools you’ve employed to achieve successful outcomes.

Share a detailed example of a negotiation situation where you managed to recover an outstanding payment or resolve a dispute. Emphasize your negotiation skills, your approach, and the outcome, highlighting how it benefitted both you and the customer.

Discuss the organizational tools or techniques you utilize to prioritize tasks and maintain accurate records. Highlight the importance of staying organized in your role and how it helps you successfully track customer communications and outstanding balances.

Explain your step-by-step approach to handling disputes, including gathering information, communicating with the customer, and aiming for resolution. Stress the importance of addressing the customer’s concerns promptly and professionally.

Emphasize the significance of compliance to protect both the company and customers. Discuss how adhering to regulations and best practices strengthens business relationships and fosters trust with clients.

Highlight goals such as reducing overdue account percentages, improving collections metrics, and ensuring client satisfaction. Stress how setting and achieving goals contributes to the overall success of the finance team at Escalon Services.

Mention strategies for establishing strong relationships, such as frequent communication, showing genuine interest in their business needs, and being responsive to their concerns. Share how building rapport can lead to better payment outcomes and customer loyalty.

Discuss how you regularly research industry news, participate in professional networks, and pursue continuous education opportunities. Share the importance of staying informed about regulations, technology advancements, and best practices in the credit and collections field.