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GIS Account Manager

Overview

We invite you to bring your experience and passion for various industries coupled with an understanding of applying geospatial technology to become an integral part of Esri’s Global Business Development team. We’re looking for an individual who is customer oriented and a collaborative team player who enjoys identifying and implementing strategies that will radically improve the challenges organizations face. You’ll work closely with a team that helps new and existing customers optimize and expand adoption of Esri technology, identify new areas of growth, and deliver expertise that helps deliver on their mission and vision.

At Esri, we are committed to our users and their success. It is a place for you to do your best work and partner with our customers amid a supportive culture that encourages creativity, collaboration, and passion.

Responsibilities

  • Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate in trade shows, workshops, and seminars.
  • Understand our customers. Demonstrate industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers for an organization. Understand customer budgeting and acquisition processes. Use solution selling skills to understand the needs and business challenges of customers.
  • Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to various industries. Consistently conduct research and pursue professional development to anticipate customer needs.
  • Deliver results. Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer.
  • Collaborate with others. Leverage your domain knowledge when working with teams across Esri to define and execute account strategies. Be motivated and resourceful and take initiative to resolve issues.

Requirements

  • 1+ years of enterprise sales and/or relevant consulting or program management experience
  • Understanding of GIS, Esri technology, and various industries as they relate to one another
  • Experience creating partnerships, and establishing yourself as a trusted advisor with customers
  • Understanding of account planning and opportunity strategy creation
  • Demonstrated knowledge of various industries and new technology trends and the ability to translate this into solutions for customers
  • Able to negotiate, present, and support visual storytelling across all levels of an organization
  • Ability to travel domestically or internationally 25-50%
  • Bachelor’s in GIS, business administration, or a related field
  • Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

  • Experience managing the sales life cycle
  • General knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
  • Knowledge of industry fiscal year, budgeting, and procurement cycles
  • Master’s in GIS, business administration, or a related field

Questions about our interview process? We have answers.

#LI-AC1

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is
$72,800$131,040 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

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Average salary estimate

$101920 / YEARLY (est.)
min
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$72800K
$131040K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About GIS Account Manager, Esri

If you're passionate about geospatial technology and want to take your career to the next level, then consider joining Esri as a GIS Account Manager in Philadelphia, PA! In this role, you’ll be at the forefront of transforming how organizations tackle their challenges, using innovative GIS solutions. You'll collaborate with a dynamic team dedicated to helping both new and existing customers optimize their use of Esri technology. Your main responsibility will be to understand their needs, about which you will gain valuable insights by forging strong relationships and demonstrating industry knowledge. At Esri, we prioritize creativity and collaboration, making it an ideal environment for those who thrive in teamwork. You'll be building pipelines, generating new business opportunities, and delivering tailored solutions that not only meet our clients' expectations but exceed them. We are looking for someone with at least 1 year of experience in enterprise sales, coupled with a solid understanding of GIS and the relevant industries. If you’re someone who can effectively negotiate and present solutions, along with a solid educational background in GIS or business administration, we want you on our team. In return, we offer comprehensive benefits, a culture of continuous learning, and a competitive salary that reflects your skills and experience. Take the plunge and help us drive meaningful change at Esri!

Frequently Asked Questions (FAQs) for GIS Account Manager Role at Esri
What are the responsibilities of a GIS Account Manager at Esri?

As a GIS Account Manager at Esri, your main responsibilities will include building and maintaining relationships with customers, developing strategies for business growth, and understanding the needs of various industries as they relate to GIS technology. You'll also participate in trade shows and seminars, all while collaborating closely with internal teams to define and execute account strategies.

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What qualifications are needed for the GIS Account Manager position at Esri?

To qualify for the GIS Account Manager position at Esri, candidates should have at least 1 year of enterprise sales experience, a Bachelor’s degree in GIS or a related field, and a strong understanding of GIS technology and its various industrial applications. Knowledge of account planning and negotiation skills are also important for this role.

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What does Esri look for in a candidate for the GIS Account Manager role?

Esri seeks candidates for the GIS Account Manager role who are customer-oriented team players with strong social skills and a solid understanding of GIS. Applicants should also be able to create partnerships with clients, logical problem solvers who can translate technical solutions into business benefits and demonstrate a commitment to continuous learning.

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How does Esri support the professional growth of its GIS Account Managers?

Esri is committed to professional growth and offers various opportunities including research initiatives, training workshops, and collaboration with industry experts. As a GIS Account Manager, you'll be encouraged to engage in continuous learning to better serve clients and stay ahead of industry trends.

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What can you expect in terms of travel as a GIS Account Manager at Esri?

In the GIS Account Manager role at Esri, you can expect to travel domestically or internationally about 25-50% of the time. This travel could involve meeting clients, participating in trade shows, and collaborating with team members to successfully deliver solutions.

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Common Interview Questions for GIS Account Manager
Can you explain your understanding of GIS technology and its applications?

When answering this question, provide a clear explanation of what GIS technology is, including its role in analyzing spatial data and helping organizations make informed decisions. Mention specific applications where you’ve seen GIS improve operational efficiency or solve complex problems.

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How do you handle customer objections during the sales process?

In your response, emphasize the importance of listening to the customer’s concerns and addressing them thoughtfully. Discuss your strategies for overcoming objections, such as providing evidence-based solutions and showcasing successful case studies that align with the customer’s needs.

Join Rise to see the full answer
Describe a time you successfully built a relationship with a difficult client.

Share a specific example that demonstrates your interpersonal skills, patience, and ability to find common ground. Highlight your steps in understanding the client’s needs, maintaining communication, and ultimately turning the relationship into a successful partnership.

Join Rise to see the full answer
What strategies would you use to identify new business opportunities?

Discuss your approach to leveraging industry research, networking events, and social media platforms to discover new prospects. Explain how you analyze market trends and customer needs, and how you could apply this data to generate new leads effectively.

Join Rise to see the full answer
How would you articulate the value of Esri technology to a potential client?

Focus on using relatable examples that highlight the capabilities and benefits of Esri’s technology. Include key features that can solve specific industry challenges, along with customer success stories that demonstrate the impact of technology on business outcomes.

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What is your approach to account planning?

In your answer, describe your method for researching clients and their industry, prioritizing their needs, and conceptualizing a tailored account plan. Talk about how you ensure that the plan is aligned with both the client’s objectives and your company's capabilities.

Join Rise to see the full answer
How do you keep up with the latest trends in GIS and technology?

Discuss your strategies for staying informed about the industry, such as attending conferences, participating in webinars, subscribing to industry publications, and engaging with experts in the field. Highlight how this knowledge can contribute to your success as a GIS Account Manager.

Join Rise to see the full answer
Explain your experience with the sales life cycle.

Provide insights into your familiarity with each phase of the sales life cycle, from prospecting to closing. Illustrate your understanding with real-life examples where you successfully navigated these phases and delivered results for clients.

Join Rise to see the full answer
How do you prioritize multiple projects and deadlines?

Explain your organizational strategies, like using project management tools, setting priorities based on urgency and impact, and effectively communicating with stakeholders. Provide a specific example that showcases your time management and prioritization skills.

Join Rise to see the full answer
What makes you an ideal candidate for the GIS Account Manager role at Esri?

In your closing response, summarize your relevant experience, skills, and understanding of Esri's mission. Highlight your customer-focused approach along with your enthusiasm for contributing positively to both the company and its clients.

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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where®. We ...

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DATE POSTED
April 3, 2025

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