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Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Eurofins Transplant Genomics Inc. (“ETG”) is a molecular diagnostics company committed to improving organ transplant outcomes with non-invasive serial monitoring guided by biomarkers. ETG’s product portfolio of both individual and combined whole blood gene expression and donor derived cell-free DNA testing is capable of reliably ruling out subclinical kidney rejection and acute rejection in kidney transplant patients. In addition to kidney transplantation testing, our newest product for liver transplant patients is a blood-based biomarker assay designed to rule out rejection as immunosuppression therapy is optimized. 

ETG is currently searching for an individual for an Transplant Manager (Sales) in the Midwest territory (Indiana, Ohio, Kentucky, West Virginia). The ideal candidate must reside in that area.

Basic Function and Scope of Responsibility:

The Transplant Manager – (TM) is the account “lead” and is primarily responsible for; 1) generating account demand for ETG product offerings with new customers, 2) coordinating and facilitating product adoption and growth, 3) onboarding and educating on ordering process and sample collection, and 4) ultimately assuring a positive customer experience by demonstrating and delivering the Value Proposition(s) of the ETG product portfolio through our clinical, provider, patient, and practice management support systems and resources.

The Transplant Manager will lead the growth objective of hospital transplant centers assigned territory by effectively implementing Transplant Genomics’ sales and marketing strategies to grow product portfolio volume and revenue. The Transplant Manager is expected to be the primary in-field client facing personnel supporting all commercial company endeavors.

Qualifications

  • Bachelor’s degree required, preferably in a science or business-related field of study.
  • At least 5 years of successful direct sales and business development experience in the academic hospital setting responsible for all aspects of the sales process, with a strong preference for previous solid organ transplant, hepatology, or laboratory experience
  • Direct experience in navigating hospital sale and incorporating multiple stakeholders to gain consensus
  • Ability to travel up to 75%
  • Customer service focused and professional attitude
  • Self-starter who takes control of all account sales processes and solves problems, prioritizes tasks, and mobilizes resources to achieve sales objectives
  • Goal oriented with excellent time management, prioritization, and organizational skills and
  • Understands sales operation and full diagnostic journey to see through for client success.
  • Excellent interpersonal skills with ability to interact effectively and work efficiently with people at all levels in an organization
  • Excellent verbal & written communication skills
  • Keenly attentive to detail
  • Ability to keep sensitive information confidential
  • High level of proficiency with PC based software programs, specifically Microsoft Office suite (Excel, Word, PowerPoint), CRM’s, plus iPad/iPhone and associated applications.

Additional Information

Schedule:

  • Monday-Friday 8:00am-5:00pm plus travel

What we offer:

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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Average salary estimate

$90000 / YEARLY (est.)
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$80000K
$100000K

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What You Should Know About Transplant Manager, Eurofins

At Eurofins Scientific, we are dedicated to making a difference in the healthcare and clinical diagnostics industry, and we’re currently on the lookout for a passionate Transplant Manager to join our dynamic team in Boston, MA. As the Transplant Manager, you'll play a pivotal role in driving the adoption of our innovative molecular diagnostics solutions designed to improve organ transplant outcomes. In this position, you’ll create demand among new clients and ensure that the hospitals in your assigned Midwest territory feel confident in our product offerings. You'll be responsible for the onboarding and education of clients, guiding them through the ordering process and sample collection. Your effectiveness will be pivotal in enhancing customer experiences while showcasing the significant value of our product portfolio. With the opportunity to travel and engage directly with medical professionals, your role will involve not just selling, but also fostering strong relationships that ultimately help improve patient outcomes post-transplant. We’re looking for someone with at least five years of proven sales experience in an academic hospital setting and an understanding of the intricacies of organ transplantation. If you are a self-starter who thrives in a customer-focused environment and possesses outstanding communication skills, we would love for you to bring your expertise to Eurofins and contribute to our mission of making lives healthier and safer.

Frequently Asked Questions (FAQs) for Transplant Manager Role at Eurofins
What are the primary responsibilities of a Transplant Manager at Eurofins Scientific?

The role of a Transplant Manager at Eurofins Scientific involves generating demand for our product offerings, facilitating the adoption of these products in hospitals, onboarding new clients, and maintaining excellent customer service throughout the process. By demonstrating the value proposition of our molecular diagnostics, you will be crucial in ensuring the positive experience of clients and improving patient outcomes in transplantation.

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What qualifications are required for the Transplant Manager position at Eurofins Scientific?

Candidates for the Transplant Manager role at Eurofins Scientific need at least a Bachelor’s degree, preferably in a science or business-related field. Additionally, a minimum of five years of successful sales and business development experience in an academic hospital environment—especially related to solid organ transplantation or laboratory sales—is essential to succeed in this position.

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How does the Transplant Manager contribute to improving organ transplant outcomes at Eurofins Scientific?

The Transplant Manager contributes to improving organ transplant outcomes by effectively communicating the benefits of Eurofins' advanced diagnostic tests, which help in ruling out rejection in kidney and liver transplant patients. By ensuring that healthcare providers are fully onboard and educated on our offerings, they play a key role in optimizing immunosuppression therapies and overall patient care.

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Is travel a requirement for the Transplant Manager role at Eurofins Scientific?

Yes, travel is a significant requirement for the Transplant Manager role at Eurofins Scientific, with approximately 75% travel expected. This travel allows the manager to engage directly with hospitals and transplant programs within their assigned territory, fostering relationships that drive product adoption and client satisfaction.

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What skills are essential for success as a Transplant Manager at Eurofins Scientific?

Success as a Transplant Manager at Eurofins involves several key skills. These include excellent communication and interpersonal abilities, strong problem-solving skills, a detail-oriented approach, and robust time management capabilities. Being customer-focused and professional is vital, alongside the ability to navigate complex hospital sales processes and collaborate with multiple stakeholders effectively.

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Common Interview Questions for Transplant Manager
Can you elaborate on your previous experience in sales within academic hospitals?

When answering this question, emphasize key achievements in your prior roles, highlighting how your experience aligns with the sales process for molecular diagnostics, and your success in connecting with stakeholders in healthcare settings.

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How do you approach creating demand for new products in a hospital setting?

Discuss your strategies for identifying potential clients, understanding their needs, and presenting solutions that address specific challenges. Include examples where you successfully implemented sales tactics to create awareness and demand for new products.

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What methods do you use to onboard new clients effectively?

Describe your onboarding process, including how you ensure new clients understand the product offerings and ordering procedures. Providing a step-by-step outline can be beneficial, demonstrating your structured approach and commitment to customer support.

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How do you maintain relationships with healthcare professionals after initial sales?

Share your strategies for ongoing communication and relationship-building, such as regular check-ins, providing education and resources, and being responsive to their inquiries or issues. Your ability to maintain these relationships will be crucial for long-term success.

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What experience do you have with molecular diagnostics or organ transplantation?

Detail any direct experience you have with molecular diagnostics, especially those related to organ transplantation. If you’ve previously worked in similar roles, discussing specific products or services you dealt with will highlight your expertise.

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How would you handle objections from potential clients regarding product adoption?

Explain a systematic approach to overcoming objections, such as listening attentively to concerns, providing data-driven answers, and illustrating the benefits of your products. Solid examples from previous roles can strengthen your response.

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Describe a successful sales strategy you implemented in your previous role.

Provide a detailed example where you developed and executed a sales strategy that led to significant growth or client satisfaction, outlining your thought process, the challenges faced, and the results achieved.

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How do you prioritize your tasks when managing multiple accounts?

Discuss your time management techniques, such as using CRM tools or prioritizing tasks based on urgency and impact. Providing examples of how you successfully balanced multiple accounts can illustrate your organizational skills.

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What is your understanding of the customer journey in the context of diagnostic testing?

Articulate the stages of the customer journey from awareness and education through to adoption and ongoing support. Explain how you would guide clients through each stage to ensure satisfaction and successful outcomes.

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How do you leverage data to improve your sales performance?

Highlight the importance of data analytics in sales, including using metrics to track your performance, identify trends, and adjust strategies. Discuss any tools or software you’ve used to gather and analyze data effectively.

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Full-time, on-site
DATE POSTED
March 19, 2025

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