Regional Partner & Alliances Director, North America

As the Regional Partner & Alliances Director at Backbase, you will oversee the partner ecosystem across North America, driving revenue growth through licenses and cloud services. Your primary responsibilities include guiding a high-performing team, cultivating relationships with strategic partners at the CxO level, and ensuring customer success through effective program delivery. You will also be responsible for aligning internal stakeholders across Sales, Marketing, and Customer Success to create synergistic growth strategies.

To be considered for the Regional Partner & Alliances Director role at Backbase, you should have 12+ years of relevant experience in scaling businesses through an effective partner ecosystem. A background in consulting services is required, with additional experience in enterprise software being beneficial. A deep understanding of digital banking, digital sales, and SaaS business models is also essential to the success of this position. Strong leadership and mentorship capabilities are necessary for developing and managing your team.

The Regional Partner & Alliances Director plays a crucial role in achieving Backbase’s goals by building and managing a diverse team of Partner Managers, leading strategic partner relationships, and ensuring that partner coverage is balanced across the region. You will be pivotal in developing strategies that drive growth in joint business targets, thus contributing directly to Backbase’s market leadership in engagement banking platforms.

Backbase fosters an innovative, team-oriented culture that encourages a can-do attitude. As the Regional Partner & Alliances Director, you will be part of a flexible and dynamic work environment where collaboration and creativity are highly valued. The company supports professional growth and development, allowing you to thrive in your role while making a real impact in the banking technology space.

The Regional Partner & Alliances Director position at Backbase requires frequent travel to build and maintain relationships with partners across North America. Being able and available for travel is crucial, as you will need to engage with strategic partners at the CxO level and oversee transformational processes that drive joint success in the region.

In answering this question, focus on specific instances where you've developed strategic relationships that led to measurable growth. Highlight your approach to partnering with both local and global partners and how those partnerships contributed to business objectives.

Share your strategies for managing partner relationships while simultaneously ensuring your team is effective. Discuss tools or methodologies you use to track performance, set KPIs, and maintain accountability within a diverse team.

Explain the metrics you rely on to evaluate the success of a partnership. This could include revenue growth, number of successful projects completed together, and overall satisfaction of both parties involved. Emphasize the importance of maintaining a win-win relationship.

Provide examples of past experiences where you've had to pivot strategies based on new technologies or market trends. Highlight your proactive approach to staying informed and adapting to ensure the relevancy and success of your partner strategies.

Discuss how data informs your business decisions, from evaluating potential partners to tracking progress against goals. Provide specific tools or analytics you use to gather insights and how they've influenced strategic direction.

Describe your leadership approach, focusing on collaboration, mentorship, and empowering individuals within your team. Share any experiences where your leadership positively impacted team dynamics and performance.

Use this opportunity to outline a specific partner program you created or improved. Highlight the objectives, challenges faced, and the outcomes achieved, emphasizing your role in driving its success.

Elaborate on your strategies for fostering collaboration between sales and partner teams. Discuss any frameworks or practices you've established to ensure all parties are aligned in their goals and approach.

Acknowledge possible challenges such as changing market dynamics or fluctuating partner priorities. Present your proactive approach to identifying these issues early and your strategies for addressing them effectively.

Reflect on your approach to building relationships with C-level executives. Discuss strategies like personalized communication, understanding their business needs, and demonstrating value through impactful results you’ve delivered in previous roles.