Employee Training Technical Writer, Remote

As an Employee Training Technical Writer at Experian, your primary responsibilities include collaborating with Instructional Designers and Subject Matter Experts to develop engaging and informative training content. You'll ensure that all documentation adheres to company standards and legal guidelines, while also being grammatically correct. Furthermore, you'll manage content workflows, maintain existing learning assets, and implement improvements based on user feedback and performance metrics.

To qualify for the Employee Training Technical Writer position at Experian, candidates should have at least 3 years of experience creating content for both print and digital platforms. Proficiency in tools like Adobe Creative Suite and course authoring software is essential, along with knowledge of grammar and style standards. Experience with digital editing techniques and a solid understanding of Instructional Design practices will be advantageous.

The Employee Training Technical Writer plays a crucial role in Experian's learning initiatives by ensuring that all training materials are clear, consistent, and user-friendly. By collaborating with global teams and incorporating storytelling techniques, you will enhance the effectiveness of training, making it easier for employees to engage with and understand the content, thereby supporting the overall operational risk management strategy.

Employee Training Technical Writers at Experian commonly use a variety of tools to create high-quality content. This includes the Adobe Creative Suite for digital editing, as well as course authoring software such as Articulate Rise. Familiarity with video editing tools like Camtasia and Vyond is also beneficial for producing engaging multimedia training materials.

Experian fosters a unique and supportive work culture that emphasizes diversity, work-life balance, and personal development. As an Employee Training Technical Writer, you will be part of an award-winning team that values collaboration and authenticity. The company is committed to creating an inclusive environment where employees can thrive and bring their whole selves to work.

When asked about your experience with instructional design for the Employee Training Technical Writer position, focus on relevant projects where you collaborated with Instructional Designers or developed training content. Highlight specific methodologies you employed, such as ADDIE or SAM, and explain how they helped shape your writing process, making content more engaging and effective.

In response to this question, discuss your approach to content validation, including working closely with Subject Matter Experts at Experian and using feedback from end-users to refine documentation. Share examples of how you tailor content to different audiences, ensuring clarity without sacrificing accuracy, perhaps by utilizing visuals or structured layouts.

Collaboration is key in technical writing, especially for an Employee Training Technical Writer. Explain how you value input from Instructional Designers and team members. Describe tools and techniques you use, such as drafting collaborative documents in Google Docs or engaging in regular feedback sessions, to create cohesive, high-quality training materials.

Discuss your proficiency with specific tools like the Adobe Creative Suite, Camtasia, and Articulate Rise. Explain how these tools enhance your ability to produce visually compelling and technically accurate training materials. Be sure to mention any other tools you might be interested in learning to broaden your toolkit further.

Stay current in the field by mentioning resources you utilize, such as professional organizations like the Society for Technical Communication, webinars, online courses, and communities for technical writers. Highlight your enthusiasm for continuous learning and how it influences your content development process for Experian.

When asked to describe a challenging project, choose a specific example that demonstrates your problem-solving skills. Discuss the challenges faced, such as tight deadlines or complex subject matter, and explain the strategies you used to navigate these issues effectively, ensuring that quality was maintained throughout.

You might mention using analytics tools to review engagement metrics, alongside learner feedback gathered through surveys or focus groups. Emphasize how this feedback informs content revisions, ensuring that you continually improve the training experience at Experian.

Express your familiarity with key concepts of Adult Learning Theory, such as the importance of practical, problem-based learning, and relate it to your content creation process. Discuss how you apply these principles to ensure training materials resonate with adult learners, making it relevant and applicable to their roles.

Highlight a systematic approach for managing updates, such as establishing a content review schedule, collaborating with SMEs, and utilizing feedback for revisions. Explain your commitment to ensuring that all training materials remain current and relevant within Experian’s constantly evolving landscape.

This is your chance to express genuine enthusiasm for the position. Discuss Experian's commitment to innovation and its supportive culture. Align your background in technical writing and passion for creating impactful learning experiences with Experian’s goals, showcasing how you'd contribute to their mission.