Service Management Xcelerator Rotation Program (Graduates)

Participants in the Service Management Xcelerator Rotation Program at Experian will engage in two customized six-month rotations across business groups, gaining hands-on experience in technical environments, programming, and development. They will also benefit from 1:1 mentorship from Senior Engineers and a Career Development Coach, while having the unique opportunity to interface with Senior Leadership, focusing on personal growth and career advancement.

To qualify for the Service Management Xcelerator Rotation Program at Experian, you should have graduated in December 2024 or be set to graduate in April 2025 with a BS or higher in Computer Science, Data Science, or a related field. Familiarity with Project Management, Business Analytics, or Service Management is beneficial, while knowledge of ITIL, credit analytics, consumer finance, or consumer platforms is a plus.

In the Service Management Xcelerator Rotation Program at Experian, mentorship is a key component of development. Participants will receive personalized guidance from Senior Engineers who have extensive experience in the industry, alongside support from a dedicated Career Development Coach, ensuring that each participant's professional growth is prioritized throughout the program.

Experian offers a wide range of benefits for participants in the Service Management Xcelerator Rotation Program. These include medical, life, vision, and dental insurance, flexible work-from-home arrangements, educational reimbursement, and an annual performance bonus. Additionally, there are unique perks such as extra time off for birthdays, family bonding opportunities, and a strong emphasis on professional development.

The Service Management Xcelerator Rotation Program at Experian is set to kick off in June 2025. This timing allows recent graduates to align their educational completion with the program, making it an excellent launchpad for a fulfilling career in service management and data analytics.

When answering this question, focus on the dynamic nature of the program and how it aligns with your career aspirations. Highlight your eagerness to learn from experienced professionals and your enthusiasm for working in a diverse and innovative environment.

Reflect on the specific skills you've acquired during your studies, such as analytical thinking, problem-solving, or technical knowledge. Discuss how these skills equip you to tackle real-world challenges you might face during the rotations at Experian.

Share a specific instance where you collaborated with others, addressing your role and contributions within the team. Emphasize the importance of communication and how teamwork led to a successful outcome, showcasing your collaborative spirit.

Discuss the framework of ITIL* (Information Technology Infrastructure Library) and its relevance to managing IT services effectively. Explain how ITIL principles can enhance service delivery and align services with business needs, and share any relevant coursework or projects.

Provide a detailed overview of any relevant academic or internships where you analyzed data. Talk about the tools you've used (e.g., SQL, Excel) and how your findings influenced decision-making or led to greater insights. This demonstrates both your skill set and your analytical mindset.

Explain your open-mindedness toward feedback and how it contributes to your growth. Provide an example where you received feedback and made changes based on it, demonstrating your ability to learn and adapt in a professional setting.

Be honest about your technical skills. Mention programming languages you have experience with, and provide examples of projects or coursework where you applied these languages. This shows your technical readiness for the program.

Explain your approach to time management and task prioritization, perhaps outlining a method you've used in the past, such as to-do lists or project management tools. Highlight your ability to remain organized and adapt to changing priorities.

Discuss the benefits diversity brings to a team, such as a variety of perspectives, innovative ideas, and improved problem-solving. Tie this back to Experian’s commitment to diversity and how you can contribute to that environment.

Share your aspirations and how the Service Management Xcelerator Rotation Program at Experian aligns with these goals. Discuss what skills and experiences you hope to gain and how they will assist in your future career path.