IT Manager

XR is a global technology platform powering the creative economy. Its unified platform moves creative and productions forward, simplifying the fragmentation and delivering global insights that drive increased business value. XR operates in 130 countries and 45 languages, serving the top global advertisers and enabling $150 billion in video ad spend around the world. More than half a billion creative brand assets are managed in XR’s enterprise platform. 

This is a hybrid opportunity in our New York City location.

The Opportunity 

The IT Manager is responsible for planning, directing and coordinating the daily activities of the IT team. XR IT Managers have a need to be hands-on to understand the tech stack and be able to effectively direct the team. The IT Manager should have had a solid exposure in supporting multiple IT systems and cloud infrastructure. This role is primarily internal facing, with a focus on providing timely support in our New York office + remote offices as well as managing the IT team.

Job Responsibilities:

• Lead, mentor, and manage a team of IT professionals, providing guidance and support in daily operations, troubleshooting, and technical projects.
• Work closely with senior management to define IT strategy, planning, and resource allocation in alignment with the company’s goals.
• Provide Tier 1/Tier 2 support of the Extreme Reach Corporate IT environment (regional offices, remote workforce, data center, Amazon AWS EC2), including managing the deployment, monitoring, maintenance upgrade and support of end-user workstations and related software and peripherals, Server devices and related software
• Oversee the design, implementation, and maintenance of the company's IT systems, including servers, networks, and cloud services.
• Ensure the configuration, performance, and maintenance of company hardware, software, and network infrastructure are at optimal levels for efficient business processes & operations.
• Ensure that all IT operations comply with relevant laws, industry regulations, and company policies. Maintain accurate documentation for all IT systems, configurations, and procedures.
• Stay on top of monitoring alerts and be able to support the infrastructure
• Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization's business goals.
• Manage the day-to-day technology operations, ensuring adherence to defined SLA’s
• Provide support and guidance to the wider IT team on any system related issues
• Manage and triage IT support tickets and related IT team ticket queues
• Maintain adherence to security best practices and help develop and implement ER security policies and procedures.
• Manage aspects of the IT Department financial spend including purchase requests review and approval to ensure expenditures adhere to company policies, as well as budgetary recommendations for IT initiatives
• Lead IT-related projects, such as software migrations, hardware upgrades, and system integrations, ensuring they are completed on time, and within scope.
• Coordinate with other departments, teams and vendors as needed to collect information on issues, and work with the groups to determine best resolution to issues
• Produce and maintain accurate technical documentation as appropriate for IT systems, processes and workflows
• Develop technology resources, providing for data security and control, strategic computing, and disaster recovery
• Stay up to date on the latest technology advances relevant to the IT environment
• Serve in IT On-call rotations supporting infrastructure and services
• Other projects and duties as assigned

*Pursuant to New York City's Pay Transparency Law the pay range for this position is $115,000 - $125,000 plus bonus; base pay offered may vary depending on job-related knowledge, skills, and experience.

• Bachelor’s degree plus 7+ years of experience in a related field
• Experience directly overseeing the day-to-day activities of a team
• Strong problem solving, organization and analytical skills
• Excellent communication skills to effectively interact with team members, senior management, and other stakeholders.
• Proven ability to prioritize and multitask in a fast-paced environment
• Strong working knowledge of the Microsoft 365 office productivity suite, the M365 Exchange Admin Center + Office 365 apps, and M365 Collaboration tools including Teams and Teams Calling
• Demonstrated expertise in Windows Active Directory support including replication troubleshooting, advanced knowledge building and supporting Group Policies, security groups, and working in a multiple-domain, multiple-trust environment, DNS and DHCP
• Strong working knowledge with Windows Server systems installation, configuration and analysis
• Experience with cloud technologies, especially AWS, EC2, WorkSpaces, VPCs
• Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
• Experience with NAS storage systems beneficial

FLSA Status: Exempt 

ER Culture & Why You Will Love Working Here 

• XR has 23 offices worldwide and teams spread throughout the US, EMEA and APAC, our multicultural teams work cross-departmentally and across continents and cultures towards a shared goal 

• It is our belief that the better we work together to help our clients achieve their goals, the more successful XR will be  

• Our leadership is provided a great deal of autonomy and freedom in their individual roles, they are encouraged to be self starters and to continuously develop their skills 

• Feedback from internal Employee Engagement Surveys cites the People, Teamwork and Flexibility as the most rewarding aspects of working at XR. 

• We are a supportive and collaborative culture that values multiple perspectives, fresh thinking and is dedicated to DEI 

• XR celebrates diversity of ideas, people and experiences  

• Generous PTO, flexible work schedules and hybrid working arrangements create a rewarding work-life balance