Service Advisor

As a Service Advisor at Feldman Automotive & Mark Wahlberg Automotive, your day-to-day responsibilities will include greeting customers and providing exceptional service from the moment they walk in. You'll actively listen to their concerns, schedule appointments, manage service requests, and advise them on recommended services. Your role will also involve preparing service orders, ensuring accurate billing, and following up with customers to guarantee their satisfaction.

To apply for the Service Advisor position at Feldman Automotive & Mark Wahlberg Automotive, you will need at least a high school diploma or equivalent. Strong communication and customer service skills are essential, along with the ability to multitask in a fast-paced environment. While previous experience in a service or hospitality role is preferred, enthusiasm and a willingness to learn are equally important!

As a Service Advisor at Feldman Automotive & Mark Wahlberg Automotive, you'll enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, and a 401k plan with company match. Additionally, you'll have access to employee discounts on vehicle purchases, parts, and services, ensuring you are well taken care of while growing your career in the automotive industry.

Feldman Automotive & Mark Wahlberg Automotive places a strong emphasis on professional growth for its employees. As a Service Advisor, you'll receive ongoing training opportunities and support to help you advance your career. The company's rapid growth across Michigan and Ohio means that there are limitless opportunities for you to move up the ladder and take on new responsibilities as you gain experience and develop your skills.

Key customer service skills for a Service Advisor at Feldman Automotive & Mark Wahlberg Automotive include effective communication, active listening, problem-solving abilities, and a strong attention to detail. You should be able to build rapport with customers, understand their needs, and provide timely and accurate information about their service requirements, ensuring a positive experience throughout.

When dealing with a difficult customer, it's essential to remain calm and listen actively. Show empathy by acknowledging their concerns and assure them that you’re there to help. Offer possible solutions and communicate clearly about the next steps to address their issue effectively.

Providing specific examples of how you've gone above and beyond reinforces your customer service skills. Share a story where you identified a customer's needs and provided an unexpected solution, demonstrating your commitment to customer satisfaction and highlighting your proactive approach.

To ensure accuracy in service orders, I always double-check the details with the customer, summarize what we discussed, and confirm any services needed. I also make sure to cross-reference the information with the service technician before finalizing the order, minimizing any potential miscommunication.

In a fast-paced setting, prioritization is key. I assess the urgency and complexity of each request and organize them accordingly. I use a mix of scheduling software and to-do lists to keep track of appointments and ensure that I allocate sufficient time to each service while remaining flexible to any urgent needs.

To maintain customer satisfaction, I always aim to provide clear communication, timely follow-ups, and seek regular feedback. I make it a point to listen to their feedback and address any concerns immediately, ensuring they feel valued and appreciated throughout their experience.

Excellent customer service in an automotive setting hinges on transparency, reliability, and personalized care. Ensuring customers understand the services required for their vehicles, keeping them informed during the service process, and making personalized recommendations build trust and loyalty.

Having a basic understanding of automotive service terminology is vital for effective communication with customers and technicians alike. I continuously seek to improve my knowledge by attending training sessions and staying updated on industry trends, which allows me to converse confidently with customers.

Post-appointment follow-ups are essential for customer retention. I typically follow up a few days after the service to inquire about their experience and check if they have any concerns. This practice not only shows that we care but also helps identify areas for improvement in our service.

I manage stress by maintaining a positive attitude and staying organized. I focus on one task at a time, take short breaks to recharge when needed, and remind myself to stay composed under pressure. Developing strong relationships with coworkers helps create a supportive environment, making it easier to manage stress effectively.

I am motivated by the opportunity to help customers and ensure their vehicles are operating safely and efficiently. Contributing to a customer’s satisfaction and loyalty drives me to excel in my role, knowing that I play a critical part in their overall experience with Feldman Automotive & Mark Wahlberg Automotive.