Technical Quality Specialist (London, United Kingdom)

As a Technical Quality Specialist at Figma, your main responsibilities will include troubleshooting complex bugs, interacting with customers to diagnose issues, collaborating with engineering and product teams to facilitate solutions, and advocating for quality improvements. You will also play a crucial role in training and producing documentation for future specialists.

To be considered for the Technical Quality Specialist role at Figma, candidates should possess at least 4 years of experience in a QA or support environment for a technical SaaS product. A solid background in troubleshooting across multiple platforms, consultative communication skills, and the ability to work in a dynamic environment are also essential.

Success for a Technical Quality Specialist at Figma is defined by your ability to effectively diagnose and communicate complex issues, successfully collaborate with internal teams to get bugs resolved, and drive customer satisfaction. You will also be evaluated on how well you advocate for customer needs and translate their feedback into actionable insights for product improvement.

As a Technical Quality Specialist at Figma, you can expect a hybrid working environment based out of our London hub. Figma fosters a dynamic and friendly workplace where flexibility is key, allowing you to balance productivity with personal growth while collaborating with an amazing team.

Figma prides itself on its value of growing as you go. As a Technical Quality Specialist, you'll have the chance to develop your skills through hands-on experience, the opportunity to contribute to process enhancements, and the possibility of progressing within the company. Training and mentorship are also integral parts of Figma's culture.

When answering this question, detail a specific scenario that highlights your troubleshooting process. Discuss the steps you took to understand the issue, how you collaborated with team members, and the final outcome, focusing on how your actions improved the customer experience.

Demonstrate your ability to handle pressure by explaining your prioritization strategy. Mention assessing the severity of each issue, considering customer impact, and maintaining communication with both customers and internal teams to keep everyone informed.

Talk about specific tools you are familiar with, such as JIRA or Bugzilla, and your approach to effectively documenting bugs. Highlight the importance of clear reproduction steps and thorough documentation to facilitate effective communication with engineering teams.

Focus on your consultative communication skills and give an example of how you've simplified technical jargon. Mention techniques you use, like analogies or visual aids, to ensure that non-technical stakeholders grasp the essential points.

Share your strategies for continuous learning, such as following industry blogs, participating in online forums, attending webinars, or engaging with communities on platforms like LinkedIn. This shows your commitment to professional growth and staying relevant in the field.

Provide a specific scenario where you identified an issue and suggested changes or improvements. Include the steps you took to present your case, the stakeholders involved, and the measurable impact of the changes you advocated for.

Discuss your adaptability and how you manage your time and productivity in a hybrid environment. Mention tools you use for collaboration and communication, and how you maintain a connection with your team regardless of physical location.

Express your passion for design tools and your desire to improve user experiences. Relate your personal and professional values to Figma's mission and culture, explaining how you believe you can contribute to their goals.

Highlight your consulted communication skills and emotional intelligence. Discuss your strategy for de-escalation and maintaining professionalism while empathizing with the customer's situation, showing your commitment to providing excellent support.

Talk about specific methodologies you're familiar with like Agile, Waterfall, or Scrum. Share examples from your past experiences that demonstrate how you applied these methodologies effectively in your role.