Senior Director Program Management

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Senior Director Program Management do at Fiserv?

As a Senior Director Program Management, you will partner with the Project Readiness and Business Alignment teams to deliver value by driving the full lifecycle of multiple projects while contributing as a valued team member in adapting the way we work to as part of a dynamic business. The projects you will support will be complex, large-scale, high priority, and strategic as well as SCS internal sponsored projects. You will establish oversight mechanisms (e.g., project quality reviews, stage gates) to actively review performance of projects eliminating surprises and ensuring efforts are on track. You will own establishing executive visibility into performance, key risks/ issues for projects using state of the art reporting tools.

What you will do:

• Develop a strong partnership with key business stakeholders to ensure predictable, consistent, and successful project delivery by planning, coordinating, and monitoring large scaled and budgeted projects.
• Partner with key business stakeholders to solution new business into settlement infrastructure.
• Manage the scope during the project lifecycle, setting quality and performance standards and assessing risks.
• Define an overall scope by building and maintaining a consolidated timeline.
• Provide a holistic view of the overall projects to the organization and all partners through project status updates and dashboards.
• Define governance, outlining roles, responsibilities, decision rights and clearly defined critical issue paths.
• Ensure success criteria defined upfront to promote alignment and actively lead to encouraged outcomes.
• Actively communicate progress on an ongoing basis, ensuring visibility throughout the lifecycle.

What you will need to have:

• 5+ years of experience in large scale Project Management (which could include consulting) with state-of-the-art hardware and software systems
• 5+ years experience with MS Office Suite, MS Project, Visio, and Power BI
• 8+ years of an equivalent combination of educational background, related experience and/or military experience

What would be great to have:

• Bachelors degree
• Experience working in Fin-Tech organization
• Familiarity with Clarity, Jira, Confluence project portfolio software
• Experience working with international regions
• PMP or equivalent project management certification

Important info about this role: 

• We’re better together. This role is fully on-site.
• Ability to travel up to 25%.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at work: 

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program. 
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

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Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.