Senior Site Reliability Engineer I

As a Senior Site Reliability Engineer at Flywire, you will be responsible for developing and maintaining our internal CI/CD platforms, supporting fellow developers in navigating our ecosystem, and advocating for best practices. You'll also play a critical role in improving production reliability and will engage with various teams such as Security and QA to uphold compliance with rigorous regulations. Additionally, you'll have the chance to contribute to refining our development tools and reducing complexity, ensuring a smooth deployment process while keeping our infrastructure secure.

To excel as a Senior Site Reliability Engineer at Flywire, candidates should have experience in programming languages such as Ruby and Go, alongside familiarity with CI/CD tools and cloud infrastructure. A knowledge of testing techniques like TDD or BDD is essential. Successful candidates will demonstrate a continuous improvement mindset, strong ownership skills, and the ability to empathize with fellow developers to foster an effective work environment. Our team values 't-shaped' individuals who are ready to collaborate across various domains.

At Flywire, we prioritize the growth and development of our FlyMates, including Senior Site Reliability Engineers. We offer various programs such as immersive Global Induction Programs and ongoing training initiatives focused on management and technical skills. Additionally, our dynamic team environment encourages learning through collaboration with talented professionals who share their knowledge and experiences. We believe that every FlyMate's growth is crucial to our collective success.

The work environment for Senior Site Reliability Engineers at Flywire is collaborative, inclusive, and innovative. Our teams work closely together, crossing disciplines to achieve common goals. With a commitment to a hybrid work model, we embrace flexibility, allowing FlyMates to work from home or in the office as needed. The culture at Flywire promotes open communication, shared learning, and a fun atmosphere where everyone's contributions are valued. You’ll be part of a diverse workforce representing over 40 nationalities, fostering a dynamic environment where creativity flourishes.

Senior Site Reliability Engineers at Flywire utilize a wide array of cutting-edge technologies. Our tech stack includes languages such as Ruby, Go, and Python, and we work extensively with AWS services like EC2, Lambda, and S3. Familiarity with containerization tools like Docker, orchestration with Terraform, and CI/CD pipelines using tools like Jenkins and GitLab is essential. We embrace an evolutionary approach to technology, so we're always open to learning and adapting to improve our systems and processes.

Discuss your previous roles where you managed cloud infrastructure, specifying the services you've used, and your approach to ensuring high availability and security. Highlight your hands-on experience with AWS or other cloud providers, as well as any compliance frameworks you’ve worked within.

Share specific CI/CD methodologies you have implemented and their impacts on deployment speed and reliability. Use examples of tools you've utilized (like Jenkins or GitLab) and detail how you monitored each phase to ensure smooth transitions and quick rollbacks if necessary.

Outline your systematic approach to troubleshooting, including the tools you use for monitoring and logging. Discuss how you prioritize issues based on impact and share an example of a significant incident you've handled, focusing on your resolution process.

Explain your role in encouraging best practices within teams, such as conducting knowledge-sharing sessions or creating documentation. Share an example where your advocacy led to improved processes or outcomes in your previous position.

Discuss your hands-on experience with technologies like Kubernetes or Docker Swarm. Provide insights into how you have implemented container orchestration in past projects, emphasizing scalability and resource optimization.

Describe your methods for keeping up with the latest technologies, whether through online courses, certifications, networking in tech communities, or attending conferences. Showcase how this knowledge has influenced your work as a Senior Site Reliability Engineer.

Give specific examples of challenges you faced, such as scaling applications or integrating new tools, and elaborate on how you approached these challenges creatively and collaboratively. Share the positive results from your solutions.

Explain your understanding of the zero-trust model and outline steps you would take to implement it, such as rigorous authentication processes, least-privilege access, and continuous monitoring. Use examples to illustrate your points.

Talk about specific automation tools you’ve used, the deployment processes you've streamlined, and how automation has minimized human error and increased efficiency in your previous roles.

Emphasize your communication and collaborative strategies with cross-functional teams. Provide examples of successful projects you’ve completed that required input from security, QA, or other departments, focusing on how you ensured alignment and efficiency.