Lead Security Administrator

As a Lead Security Administrator at Fortra, you'll focus on providing exceptional support to our Managed Service Customers through ongoing policy and rule management, agent configurations, and health checks. Your role includes creating advanced custom rules for unique customer needs and managing customer cases with timely responses and thorough documentation.

To qualify for the Lead Security Administrator position at Fortra, you should have at least 8 years of experience in customer technical application support, particularly in managed services or SAAS environments. You’ll also need 4 years of experience with Digital Guardian solutions, a relevant bachelor’s degree, and proficiency in multiple operating systems.

In the role of Lead Security Administrator at Fortra, customer interaction is vital. You’ll be responsible for troubleshooting issues, facilitating diagnoses, and managing customer expectations through effective communication during calls and meetings, always striving to resolve cases promptly and efficiently.

Yes! At Fortra, as a Lead Security Administrator, you will have access to regular training sessions that help you maintain a strong understanding of product operations and functionalities. This commitment to training fosters professional growth and ensures you're equipped with the latest skills in cybersecurity.

The compensation for the Lead Security Administrator role at Fortra ranges from $95,000 to $125,000 USD, complemented by a comprehensive benefits package including health coverage and a flexible PTO policy.

Be prepared to discuss specific projects where you've implemented and managed Digital Guardian solutions. Highlight your expertise in developing rules and policies, and how your contributions led to increased security and efficiency.

Explain your systematic approach for identifying problems, such as analyzing logs, reproducing issues, and methodically testing solutions. Demonstrating your logical reasoning and troubleshooting process will illustrate your capabilities for the Lead Security Administrator role.

Discuss your method of prioritizing tasks based on urgency and impact on customer operations. Mention tools or techniques you use to keep track of cases, ensuring timely responses and updates that maintain customer satisfaction.

Share your hands-on experiences in managing security policies and rules. Describe an instance where you had to create or modify a rule to address a specific customer requirement and the outcome of that initiative.

Provide examples of your work within multi-platform environments, focusing on your fluency in Linux, OSX, and Windows. Discuss specific challenges you've overcome and the solutions you implemented in these diverse systems.

This is a chance to showcase your communication skills. Discuss how you kept the customer informed, reassured them during the issue, and how you resolved their concerns while maintaining their trust in your abilities.

Explain your familiarity with virtualization technologies by sharing relevant experiences, such as setup processes or how you've utilized these technologies within previous roles to enhance application support or testing environments.

Illustrate your understanding of change management processes by discussing your past experiences documenting planned actions, their status, and results while ensuring minimal disruption to operations.

Share your passion for ongoing education and professional development, mentioning relevant certifications, webinars, or online courses you’ve pursued to stay current with cybersecurity trends.

Discuss your past collaborations with different departments, detailing how teamwork led to successful outcomes, and emphasizing the importance of clear communication and cooperation in delivering secure and stable infrastructure.