Maintenance Supervisor (REF8832F)

As a Maintenance Supervisor at FPI Management, you will oversee the Maintenance Team and manage all maintenance and capital improvement needs. Your key responsibilities will include conducting daily inspections of the property, coordinating maintenance requests, overseeing preventative maintenance programs, and ensuring timely completion of maintenance tasks to maintain safety and quality standards. You will also be responsible for managing team performance and serving as an on-call point of contact for emergency service.

To qualify for the Maintenance Supervisor position at Americana Apartments, you should possess at least two years of experience in a leadership role within residential property management. A high school diploma or equivalent is required, and industry certifications such as CAMT or NAHMS are preferred. Proficient computer skills, a valid driver's license, and the ability to follow safety regulations are also essential to succeed in this role.

FPI Management is committed to fostering professional growth among its employees, including Maintenance Supervisors. We offer comprehensive compensation packages alongside ongoing training opportunities. We aim to empower our team to excel in their roles while making lifelong careers with us. Our environment encourages continuous learning and development to help you enhance your skills and advance within the company.

The most valuable maintenance experience for a Maintenance Supervisor at FPI Management includes expertise in HVAC maintenance, plumbing, electrical repair, and appliance repair. Familiarity with property management software, efficient management of work orders, and hands-on experience with preventative maintenance schedules are also crucial. Leadership experience in a similar role will significantly contribute to your success in overseeing maintenance operations.

A typical day for a Maintenance Supervisor at Americana Apartments involves inspecting the premises for maintenance issues, coordinating and resolving service requests within the required timeframe, and ensuring compliance with safety regulations. You’ll oversee your team’s daily tasks while also dedicating time to perform hands-on maintenance work as required. Responding to after-hours emergencies and conducting regular property assessments will also be part of your daily routine.

When addressing your leadership style as a Maintenance Supervisor, focus on your ability to motivate your team and maintain high performance standards. Mention examples of how you lead by example, promote open communication, and foster a collaborative environment. Emphasize your commitment to safety and training, which helps to create a culture of continuous improvement and learning.

In your response to prioritizing maintenance requests, explain your approach for assessing urgency based on safety concerns, resident needs, and budgetary considerations. Give examples of how you implement a systematic method to tackle requests efficiently, balancing immediate needs with long-term projects to ensure all areas are addressed appropriately.

When discussing a challenging maintenance issue, select a specific example that highlights your problem-solving skills. Describe the issue, the steps you took to investigate and resolve it, and the outcome. Show how you worked collaboratively with your team and any deadlines you met, underscoring your ability to manage stress in high-pressure situations.

To ensure compliance with safety regulations, outline the procedures you implement, such as regular inspections, team trainings, and keeping up-to-date with local codes. Discuss how you instill a culture of safety within your team and monitor adherence to policies, all while documenting compliance for accountability.

When addressing conflicts within your maintenance team, emphasize the importance of open communication and mediation. Discuss your approach to listen to all parties involved, analyze the situation, and facilitate discussions that lead to resolution. This demonstrates your ability to promote a positive work environment even in challenging circumstances.

To stay current with the latest maintenance practices and technologies, mention your commitment to ongoing education through workshops, online courses, and industry seminars. Describe how you network with other professionals in the field and review trade publications to incorporate best practices into your daily work.

When answering about property management software experience, specify the platforms you've used and your level of proficiency. Discuss how you've utilized these tools to manage work orders, track maintenance schedules, and maintain inventory effectively, highlighting your ability to optimize operations through technology.

To explain how you conduct a property inspection, detail the steps you follow: starting with a thorough inspection of all common areas and amenities, checking for maintenance issues, and assessing safety compliance. Mention the importance of documenting findings and collaborating with your team to create actionable follow-up plans.

In discussing the development of a preventative maintenance program, describe your approach to assess the needs of the property and create a schedule that includes routine inspections and necessary repairs. Explain how you would collaborate with your maintenance team to implement the program effectively while ensuring all resources are efficiently allocated.

When discussing the most important qualities for a Maintenance Supervisor, highlight attributes such as strong leadership, effective communication, problem-solving skills, and a commitment to safety and compliance. Mention the ability to manage multiple responsibilities while fostering a team-oriented environment, all of which contribute to community satisfaction and operational excellence.