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Lead, Sales Enablement - job 2 of 2

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Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 70,000 companies -- from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is looking for a Sales Enablement Lead to develop and deliver effective enablement programs, collaborate with stakeholders, and deliver training to empower the Americas Field (AE/AM) and Business Development (BD) teams to achieve their goals. The ideal candidate will have a strong track record of success in sales and product enablement, with experience delivering training, developing content, optimizing sales processes, and hands-on experience in direct selling roles.

Key Responsibilities:

Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals
Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team
Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging
Work closely with sales leadership to identify training needs and develop customized training plans for sales teams
Develop and implement training programs that empower sales managers with the skills and knowledge needed to effectively coach and lead their teams
Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs
Assess the effectiveness of training programs and make recommendations for improvement

Please note this is a hybrid role with onsite expectations of 3x/week (Tue - Thur) from our San Mateo, CA headquarters.

Qualifications

5+ years of combined experience in enablement and sales, preferably in a technology or SaaS company
Extremely strong delivery skills, both in-person and virtually
Excellent communication and interpersonal skills
Ability to stay organized and manage multiple projects simultaneously
Strong analytical and problem solving skills
Ability to work independently and collaboratively in a fast-paced environment
A proactive and adaptable mindset with a commitment to continuous improvement
Bachelor's degree in business, marketing, or a related field; additional certifications in training and development are a plus.

Additional Information

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for a target bonus.

Compensation Package

$113,600 - $163,000 Base Salary

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Average salary estimate

$138300 / YEARLY (est.)

min

max

$113600K

$163000K

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What You Should Know About Lead, Sales Enablement, Freshworks

At Freshworks, based in the heart of San Mateo, CA, we are currently seeking a dynamic Lead, Sales Enablement who will play a critical role in empowering our Americas Field and Business Development teams. In this position, you will be responsible for designing and executing a variety of sales training programs that resonate with our sales strategy and goals. Your days will be filled with developing engaging content, collaborating across teams, and delivering both in-person and virtual training to ensure our sales managers and representatives have the tools they need to succeed. With over 5 years of experience in sales enablement, you understand the nuances of sales processes and the importance of effective communication. You will regularly engage with the field to gather feedback and assess needs, ensuring our programs adapt to a fluid sales environment. Not only will you craft training plans, but you'll also support sales leaders in coaching their teams to drive performance and achieve targets. This hybrid role requires you to be onsite at our beautiful San Mateo headquarters three times a week, creating an environment ripe for collaboration and innovation. If you have a passion for developing talent, a drive for continuous improvement, and a keen eye for effective training methodologies, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Lead, Sales Enablement Role at Freshworks

What are the key responsibilities of the Lead, Sales Enablement at Freshworks?

The Lead, Sales Enablement at Freshworks is tasked with developing engaging training programs to empower the Americal Field and Business Development teams. They will regularly communicate with the field to gather feedback, collaborate with various teams to create effective sales materials, identify training needs with sales leadership, and assess the effectiveness of training programs to ensure continuous improvement.