Shelter Resident Support (8am - 4pm) - Days

As a Shelter Resident Support at Friends of Switchpoint, you will be responsible for managing day-to-day client interactions, conducting assessments for new clients, and overseeing essential activities such as meal preparation and client admissions. Additionally, you'll handle crisis intervention, supervise volunteers, manage public areas, and ensure the safety and security of residents by performing perimeter checks and documenting all incidents.

To qualify for the Shelter Resident Support role at Friends of Switchpoint, you should possess a strong commitment to the organization's mission and values. Having excellent customer service skills, the ability to communicate effectively, and previous experience in social services or similar roles will be advantageous. A compassionate nature, alongside a willingness to learn and adapt in a dynamic environment, is equally important.

Friends of Switchpoint is committed to preparing its Shelter Resident Support staff thoroughly. You can expect a comprehensive orientation and training program that covers the organization's mission, safety procedures, client interaction protocols, and the best practices for crisis intervention and support management, ensuring you feel confident and ready to assist those in need.

The Shelter Resident Support team plays a critical role in realizing the mission of Friends of Switchpoint by providing compassionate support and assistance to individuals facing homelessness. By ensuring residents feel safe, valued, and connected, staff can empower them to regain stability and eventually achieve self-sufficiency through guided support and resources.

The Shelter Resident Support position at Friends of Switchpoint is a part-time role with a schedule of 8 AM to 4 PM, two to three shifts each week. Flexibility is required, including weekend availability, allowing you to engage with the community effectively while contributing to the organization's mission.

In a crisis situation, the first step is to remain calm and assess the situation quickly. I would seek to de-escalate by listening to the resident's concerns and ensuring they feel heard. Then, I would employ crisis intervention techniques, maintaining safety for both the resident and myself while providing the necessary support or contacting emergency services if needed.

In my previous role, I encountered a client who was facing significant hardships. I took the time to listen to their story without judgment, acknowledging their feelings and showing genuine concern. By providing emotional support and resource information, I was able to help them navigate their challenges and feel valued.

To foster a sense of community, I would implement regular group activities that encourage dialogue and collaboration among residents. Establishing a chore schedule allows for joint responsibilities, reinforcing teamwork. It’s important to promote open communication and create an inclusive environment where everyone feels welcome and connected.

Ensuring confidentiality is paramount. I would strictly adhere to the organization’s policies on privacy and only share client information with authorized personnel. Keeping a locked logbook for sensitive information and discussing client cases discreetly can also help maintain confidentiality while providing necessary support.

I have led volunteer teams in past roles by providing clear direction and encouragement. I believe in empowering volunteers to take ownership through defined responsibilities, while being available for support and guidance. Regular check-ins and acknowledging their contributions help to maintain motivation and collaboration.

I am drawn to Friends of Switchpoint because of its commitment to empowering individuals experiencing homelessness. Being part of a mission that aligns with my values of kindness and self-worth excites me. I want to leverage my skills to create positive change and foster a supportive environment for those in need.

In the event of a conflict, I would approach the situation calmly and act as a mediator, encouraging both parties to express their perspectives. It's important to facilitate open communication and aim for a resolution that respects everyone involved. If necessary, I would involve case management for further assistance.

I would utilize a structured logging system to document all occurrences during my shift. This includes noting any significant interactions with residents, adherence to safety protocols, and any incidents that require further attention. Consistently keeping detailed notes helps ensure accountability and proper follow-up where needed.

I prioritize tasks by assessing their urgency and relevance to resident needs. Having a clear understanding of daily responsibilities is crucial, so I would create a checklist to monitor my progress regularly. Remaining flexible allows me to adapt if urgent matters arise that require immediate attention.

I believe that teamwork is essential in a shelter environment for providing cohesive support to residents. Collaboration fosters shared responsibilities and enhances the overall effectiveness of the support team. I would actively promote an environment where open communication and mutual respect drive collective success.