Job details

Head of Retention Marketing - 12 Month FTC

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Reporting into the Head of Customer Value, this role is an exciting opportunity to join our fast-paced customer revenues team, to deliver a best in class customer retention strategy on our high profile UK News & Wealth brands.

What you'll be doing

We’re looking for an experienced marketer to lead the News & Wealth Retention team. This role is responsible for driving yield and revenue, improving lifetime value across our subscriber base by delivering retention and engagement marketing initiatives to reduce churn and win back customers. You’ll be experienced in retention analytics and confident in using data to build out strategic recommendations.

Above all, you will be customer centric and will always deliver a first class customer experience, whilst reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.

Experience that will put you ahead of the curve

A specialist in retention or crm marketing, ideally from a subscriptions background
Knowledge of CRM/CDP Platforms and automated digital journeys
You’ll be a strategic thinker with the ability to manage a team and identify opportunities in line with business goals and priorities
Excellent analytical skills and ability to clearly communicate results and recommendations, both verbally and in written formats
Experience with building and monitoring customer lifecycles, ideally within a recurring revenue model

What's in it for you

The expected range for this role is £35,000 - £60,000

This is a Hybrid role from our London Office, working three days from the office, two from home

… Plus more great perks, which include;

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P4

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-Hybrid

Average salary estimate

$60750 / YEARLY (est.)

min

max

$43500K

$78000K

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What You Should Know About Head of Retention Marketing - 12 Month FTC, Future Publishing

Are you passionate about retention marketing and ready to take on an exciting challenge? Join us as the Head of Retention Marketing at Future! Reporting to the Head of Customer Value, this role is your chance to lead our dynamic News & Wealth Retention team. This position is crucial for driving revenue, improving lifetime value, and minimizing churn among our subscriber base. We’re looking for someone with experience in retention analytics who isn’t afraid to dive into the data to create effective, customer-centric strategies. You will be at the forefront of developing marketing initiatives designed to enhance customer engagement and bring back lapsed subscribers, all while managing our retention budget efficiently. If you’re a strategic thinker who's adept at CRM and has a solid background in subscriptions, this could be the perfect opportunity for you. At Future, we pride ourselves in fostering an inclusive environment where diverse perspectives are celebrated. With a competitive salary range of £35,000 - £60,000, plus attractive perks like uncapped leave and performance bonuses, we’re excited to support you both professionally and personally. So, if you’re ready to inspire action and make an impact in the world of media, we want to hear from you! Let’s create a first-class customer experience together while helping our business thrive.

Frequently Asked Questions (FAQs) for Head of Retention Marketing - 12 Month FTC Role at Future Publishing

What are the main responsibilities of the Head of Retention Marketing at Future?

As the Head of Retention Marketing at Future, your primary responsibilities include leading the retention team, devising customer engagement strategies, and reducing churn. You'll analyze retention analytics to tailor initiatives that boost customer lifetime value and drive revenue growth. Your role also involves managing the retention budget efficiently to maximize return on investment.