Commercial Relationship Manager

The Commercial Relationship Manager at Georgia’s Own Credit Union is responsible for identifying business opportunities, analyzing market conditions, and rolling out development strategies to grow the credit union's revenue. Your tasks will include building strong customer relationships, negotiating deals, and managing a production pipeline to meet sales goals. Additionally, you will perform financial analyses to assess credit viability and work with underwriting teams to ensure accurate risk assessments.

To qualify for the Commercial Relationship Manager position at Georgia’s Own Credit Union, candidates are typically expected to hold a college degree in finance, business, or a related field. Five years of experience in credit unions or banking, along with a minimum of five years in sales, is preferred. Candidates should possess strong analytical skills, the ability to interpret financial documents, and excellent communication and public relations abilities.

At Georgia’s Own Credit Union, the Commercial Relationship Manager benefits from a flexible hybrid work arrangement. This allows you to work both remotely and in the office, fostering collaboration with teammates while enjoying the convenience of working from home. The necessary tools and technology will be provided to ensure productivity stays high, regardless of your working environment.

The role of Commercial Relationship Manager at Georgia’s Own Credit Union offers substantial room for professional growth. With a focus on developing and nurturing client relationships and achieving sales goals, successful individuals can advance into senior management roles or specialized positions focused on strategic development and market analysis. Continuous training and skill enhancement are encouraged to support your career path.

Georgia’s Own Credit Union values the well-being of its employees and promotes a healthy work-life balance for Commercial Relationship Managers. The hybrid work model provides flexibility, allowing you to manage your schedule effectively. Additionally, the supportive work environment and team-oriented culture help employees navigate their professional responsibilities while maintaining personal commitments.

When answering this question, highlight specific examples of how you've established strong client relationships, focusing on your approach to understanding their needs and providing tailored solutions. Discuss how you've used communication skills and follow-ups to maintain these relationships.

To answer effectively, share your methods for market research and networking within the community. Highlight how you analyze trends and community needs, and discuss any successful initiatives that led to new business development.

In your response, outline the systems or methodologies you use to track leads and manage follow-ups. Discuss specific techniques you've employed to consistently reach or exceed your sales goals—such as prioritizing high-potential leads or utilizing CRM tools.

Focus on showcasing a specific negotiation that led to a beneficial outcome for both parties. Detail your preparation, the interests at stake, and how you addressed objections while maintaining a positive rapport with the client.

Discuss any specific financial analysis tools you’ve used, such as statistical software or spreadsheets. Explain how you apply these tools to review creditworthiness or market conditions, emphasizing your analytical skills and decision-making process.

This question is a chance to highlight your proactive approach to professional development. Mention industry publications, professional organizations, and networking events that you follow to keep current, and emphasize the importance of this knowledge in your role.

Explain the systems you implement to stay compliant with relevant regulations, such as regular training sessions or checklists. Emphasize your commitment to upholding each regulation and your understanding of the importance of compliance in financial institutions.

Talk about how you gather client feedback and analyze market needs to inform product enhancements or new offerings. Discuss any successful initiatives you've led in product development that resulted in higher customer satisfaction or improved financial performance.

Here, it's effective to describe your approach to collections in a way that balances assertiveness and empathy. You can speak about your strategies for communication with clients, understanding their circumstances, and devising repayment plans or alternatives.

To effectively answer this question, reflect on your passion for community banking and how Georgia's Own's values align with your personal and professional goals. Mention your admiration for their commitment to service and how you see yourself contributing to their mission.