Director of Legal Operations

Description

At GOLDLAW, a personal injury law firm, we believe the happiness, health, and engagement of our employees directly contribute to the customer service of our clients. GOLDLAW is a leading personal injury firm. We provide exceptional legal services and achieve favorable outcomes for our clients. Our commitment is to prioritize our employees while we work diligently, to grow the organization and enjoy life, given our benefit plans and competitive compensation. We are currently seeking a skilled and motivated professional to join our Team.  

Position Summary: 100% in office, no remote work.

The Director of Legal Operations is responsible for overseeing and optimizing the operational efficiency of the Personal Injury Legal Departments. This vital leadership role involves implementing technology solutions, managing budgets, streamlining workflows, and enhancing overall productivity and efficiency. This role serves as a strategic partner to Executive leadership, ensuring the legal departments operate at peak performance while aligning with the organization’s broader business goals. 

The Director of Legal Operations collaborates closely with the COO and CLO to develop strategic initiatives, ensure compliance, and improve client service. The Director will also oversee all Critical Cases, Litigation Cases, and Pre-Suit cases to ensure achievement of quarterly and annual goals. This role is critical for ensuring that all cases are handled efficiently, strategically, and in alignment with the firm's goals and client needs. The Director will work closely with the Chief Operating Officer to develop strategies, optimize systems, establish standard operating procedures, and cost-effective resolutions, while ensuring that each stage of Pre-Suit and Litigation is managed efficiently, effectively, strategically, and with a clear focus on achieving our goals.

Key Responsibilities:

1. Legal Operations & Process Optimization

• Develop and implement operational strategies to improve the legal department’s efficiency.
• Streamline workflows, policies, and procedures to enhance productivity and reduce costs.
• Oversee contract lifecycle management, document management, and other key legal processes.
• Conduct case audits to ensure compliance and adherence to all our policies and procedures Technology & Innovation

2. Technical & Innovation

• Identify, implement, and manage legal technology solutions, including e-billing, matter management, contract management, and compliance tools.
• Leverage automation and AI-driven solutions to enhance the delivery of legal services.
• Ensure integration of legal technology with enterprise-wide systems

3. Financial Management

• Develop and manage the legal department’s budget to ensure cost efficiency.
• Oversee outside counsel and vendor relationships, negotiating contracts and fee arrangements to optimize spending.
• Track and analyze legal spending to provide insights that reduce costs and enhance return on investment (ROI)

4. Compliance & Risk Management

• Ensure adherence to internal policies, regulatory requirements, and industry standards.
• Support legal and regulatory reporting obligations.

5. Data & Analytics

• Establish key performance indicators (KPIs) and metrics to measure the performance of the legal department and identify areas for improvement.
• Generate reports and insights to support strategic decision-making.
• Oversee all production and efficiency reports of the department and ensure goals are being met.
• Utilize data to enhance forecasting, risk assessment, and operational efficiencies.

6.Cross-Functional Collaboration

• Serve as a liaison between the legal department and other business units, including Finance, IT, Human Resources, Culture, Marketing, the New Case Team, and Office Services.
• Support corporate governance, policy development, and strategic initiatives.
• Foster a culture of continuous improvement and innovation within the legal team.

7. Team Leadership and Development

• Lead and mentor a team of attorneys, paralegals, and support staff, fostering a collaborative and high-performing work environment.
• Train team members in best practices in litigation, legal technology, and case management.
• Promote continuous learning and development opportunities for the litigation team.
• Collaborate with the leadership team to develop and conduct annual performance reviews.

8. Other projects as assigned by the COO or CLO  

BENEFITS:

• Competitive salary based on experience.
• Medical, Dental and Vision 
• Group Life Insurance and Accidental Death & Disability
• Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401K with company matching.
• 3 weeks paid time off (PTO)
• 10 paid holidays

Requirements

• A bachelor’s degree is required; an MBA or an undergraduate or graduate degree in a business-related field (e.g., Finance, Accounting, or a related field) is also required.
• Paralegal Degree or Florida Registered Paralegal Certificate (FRP)
• 8+ years of experience in legal operations, corporate legal departments, or law firms.
• 8+ years of leadership experience.
•  Strong understanding of legal technology, financial management, and process optimization.
• Proven ability to implement best practices in legal operations and drive organizational change.
• Excellent leadership, project management, and communication skills.
• Experience managing budgets and vendor relationships.
• Expertise in legal technology platforms.
• Knowledge of compliance, governance, and risk management frameworks.
• Data-driven mindset with experience in analytics and reporting.

WORK ENVIRONMENT:

This job operates in a professional office setting as well as working out in the field with the public at events. This role routinely uses standard office equipment. Manual dexterity, physical mobility, and some physical strength/stamina.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to successfully complete most office tasks that require any physicality, which is limited in this position. 

GOLDLAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.