Account Executive, SMB - Buenos Aires

As an Account Executive, SMB at Gorgias, your key responsibilities include conducting discovery and demo calls with prospective clients, showcasing the value of our conversational AI platform tailored to their needs, following up with leads, nurturing relationships post-sale, and optimizing the sales pipeline by leveraging data. With your focus on customer success, you will ensure a seamless transition from prospecting to implementation, making sure clients feel supported every step of the way.

To qualify for the Account Executive position at Gorgias, you should have at least 2 years of B2B sales experience, strong communication skills in English, and a passion for learning and adapting in a fast-paced sales environment. It’s beneficial if you have a track record of exceeding quotas, experience in the e-commerce sector, and familiarity with SaaS products. While not necessary, knowledge of API and HTTP integrations or MEDPICC certification can give you an edge.

Gorgias is committed to the professional growth of its employees, offering up to USD 2,000 per year for learning materials, including books, courses, and training sessions relevant to your role. Additionally, you can use part of this budget for wellness activities. Regular online summits and annual offsite retreats encourage collaboration and learning within the team, offering great opportunities for mentorship and personal growth.

At Gorgias, we foster a vibrant and inclusive company culture where diversity is celebrated. Our team thrives on collaboration, innovation, and a strong sense of community. Regular team-building activities and a commitment to employee well-being ensure that everyone feels valued and engaged. The leadership team is approachable, and all employees are encouraged to bring their unique perspectives into our collaborative environment.

Account Executives at Gorgias enjoy a comprehensive benefits package that includes 25 business days of vacation, paid sick leave, and parental leave, as well as a monthly personal credit for lunches. We also provide a company laptop, support for setting up your home office, and substantial funding for professional development, ensuring that our team has the resources they need to succeed and thrive both personally and professionally.

In responding to this question, explain your relevant sales experience, emphasizing key achievements and the specific skills you cultivated, such as building relationships, closing deals, and adapting to client needs. Link these experiences to the responsibilities of the Account Executive position at Gorgias, demonstrating how you’ll apply them to educate customers about the platform.

When addressing objections, focus on active listening to fully understand the client's concerns. Then, acknowledge their points while sharing how Gorgias specifically addresses those issues. Utilize your product knowledge to present compelling evidence and success stories that demonstrate the benefits of Gorgias effectively.

Discuss your organizational skills, such as using CRM tools and data analysis to track progress and optimize interactions. Explain how you prioritize leads based on their likelihood to convert, ensuring you nurture each relationship with personalized follow-ups while staying agile throughout the sales process.

Articulate your passion for e-commerce and how Gorgias’s mission resonates with you. Mention the unique aspects of Gorgias that excite you, such as the company culture, commitment to diversity, and the potential to work with innovative technology that improves customer interactions.

Share your methods for staying informed, such as following industry blogs, participating in webinars, and attending conferences or events. Emphasize your curiosity and how you apply this knowledge to anticipate client needs and position Gorgias as the go-to solution in your conversations.

Select a specific example where you identified a prospect's pain point, built strong rapport, and communicated value effectively. Highlight the strategies you employed, focusing on how your understanding of the product and the client’s needs led to successful closure.

Identify a specific challenge, such as closing deals in a competitive landscape, and describe your approach to overcome it. Explain how resilience, adaptability, and leveraging data to refine your strategy have proven effective in navigating tough situations.

Discuss the importance of maintaining regular communication, providing consistent value, and personalizing interactions. Illustrate how you use follow-up calls and feedback loops to ensure clients feel supported and valued long after the initial sale, helping them become advocates for Gorgias.

Describe your research approach, highlighting how you’d gather insights about the prospect's industry, competitors, and pain points. Explain how this information would inform your pitch, allowing you to connect Gorgias’s features with their specific challenges and goals for conversion.

Highlight your understanding of Gorgias’s unique selling propositions, such as its deep e-commerce integrations, focus on personalized customer interactions, and commitment to supporting brands of all sizes. Emphasize how these factors position Gorgias as a necessary partner for success in e-commerce.