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Senior Sales Engineer - job 2 of 2

Company Description

Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Contentful

Job Description

About the opportunity 

Contentful exists to help our customers deliver compelling customer experiences with content at the heart of the conversation. As a Senior Sales Engineer you will play a critical role in helping our customers and prospects understand the role of content in a modern composable digital landscape.

Our Senior Sales Engineers come from a whole host of backgrounds: marketing professionals, sales engineers with experience selling to marketing audiences, as well as individuals with agency and professional services backgrounds. We rely heavily on our core values to identify the right talent at Contentful as the role of a Senior Sales Engineer is dynamic and multidimensional.

Imagine yourself as a co-pilot on sales opportunities. You will work with your Account Executives in lock-step through key phases of the sales cycle including technical discovery, product presentations, collaborative solution design sessions, interactive trials, proofs of concept, and more. You will build relationships with customer stakeholders to understand their needs and become a trusted advisor to help them navigate the ever-shifting landscape of digital marketing technology and trends.

This is a dynamic role and would allow you to be part of a growth company where you can make an impact on sales results, help drive and influence the direction of the Sales Engineering function, work within a positive culture, and continue to grow and expand your career.

What to expect?
  • Dive into an immersive onboarding experience that will help you learn the Contentful value propositions, personas, products, MACH and composable solutions, partner ecosystem, and more.
  • Become proficient in the Contentful Demo presentation framework.
  • Learn the Content Management competitive landscape - both current and legacy platforms - and complimentary stack solutions.
  • Create deep relationships across the business: sales, marketing, product, partnerships, and others..
  • Make an impact on sales revenue by co-piloting sales opportunities along with your Account Executives.
  • Seek to understand customers’ short-term and long-term digital objectives, and how Contentful enables their vision both as the driving force of their stack, or as a “good neighbor” to their other platforms.
  • Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value-based product demonstrations and proof of concepts.
  • Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.
  • Relay product feedback from customers and implementation partners to Product Management, Marketing and Sales.
  • Be a thought leader in Sales Engineering and provide mentorship to other Sales Engineers newer in their careers.
  • Travel onsite with customers when necessary.
  • Work on exciting internal projects that impact how the Sales Engineering team works and grows.
  • Strong leadership and a safe environment to be you and grow your career.
What you need to be successful?

Required

  • A Bachelor’s and/or Master’s degree in a comparable field, or equivalent experience
  • Excellent English communication skills, both verbal and written
  • Willingness to travel (up to 50%)
  • The desire to work in a fast-paced environment, across multiple opportunities and teams
  • 3-5 years of sales engineering experience, selling cloud solutions to Marketing, IT, and Development Audiences.
  • An individual who understands the Digital Marketing function, the KPIs used to measure success within Marketing, and how content powers a Marketing strategy.
  • Strong presentation skills that demonstrate the ability to clearly and empathetically convey business and technical experience to our varying personas that are both marketing-focused and technical-focused.
  • A high degree of emotional intelligence to help navigate meetings with multiple customer stakeholders with varying degrees of engagement and influence.
  • Intellectual curiosity for how technology drives change and how that transfers into business value.

Desirable

  • 1-3 years designing and delivering digital experiences and/or frontend development (with React, node, NextJS, etc.)
  • Experience working with a Content Management Platform or similar technology (MarTech).
  • Prior experience with solution selling methodologies and/or value-based selling techniques.
  • Understanding the core concepts of MACH products and Composable architectures and how they relate to Contentful’s product and market position.
What’s in it for you?
  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
  • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
  • Use your personal annual education budget to improve your skills and grow in your career
  • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • An annual wellbeing stipend to care for your physical, financial, or emotional health
  • A monthly communication stipend and phone hardware upgrade reimbursement.
  • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. 

#LI-HYBRID #LI-KS1

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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Average salary estimate

$105000 / YEARLY (est.)
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$90000K
$120000K

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What You Should Know About Senior Sales Engineer, Jobs for Humanity

At Contentful, we believe that content is at the heart of compelling customer experiences, and as a Senior Sales Engineer, you will play a vital role in making that belief a reality. Located in vibrant Austin, Texas, this position allows you to partner with Account Executives and dive deep into the needs of our customers and prospects. Your mission? To help them navigate the endlessly evolving world of digital marketing technology while seamlessly integrating Contentful's solutions into their strategies. This isn’t just any sales position; it’s one where you become a trusted advisor, fostering deep relationships with stakeholders and ensuring that they understand the value of composable digital experiences. Your previous experience in sales engineering—ideally within the cloud solutions realm—will be essential as you present technical information with clarity and empathy to both marketing and technical audiences. The role is dynamic, which means you will thrive working across various teams, learning new skills, and having impactful conversations that drive sales. Plus, you’ll have the opportunity to contribute feedback to the product team, mentor junior engineers, and take part in internal projects that shape the future of Sales Engineering at Contentful. If you’re someone who thrives in a fast-paced environment, with a passion for leveraging technology to solve customer challenges, we’d love to see you succeed and grow with us.

Frequently Asked Questions (FAQs) for Senior Sales Engineer Role at Jobs for Humanity
What are the main responsibilities of a Senior Sales Engineer at Contentful?

As a Senior Sales Engineer at Contentful, your core responsibilities include collaborating with Account Executives on sales opportunities, conducting technical discoveries, and delivering compelling product demonstrations tailored to customer needs. You'll also engage in collaborative solution design and create proof of concepts to validate how our platform supports customer objectives in digital transformation.

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What qualifications are required for the Senior Sales Engineer position at Contentful?

To qualify for the Senior Sales Engineer position at Contentful, you need a Bachelor's or Master's degree in a relevant field, or equivalent experience. Additionally, you should possess excellent English communication skills, 3-5 years of sales engineering experience focused on cloud solutions, and a solid understanding of digital marketing functions and metrics. Experience with content management platforms is highly desirable.

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How does the Senior Sales Engineer role at Contentful contribute to customer success?

The Senior Sales Engineer role at Contentful is integral to customer success as it ensures that clients understand how our solutions can meet their digital needs. By building relationships, understanding their goals, and providing tailored solutions, you will position Contentful as a strategic partner, driving their digital strategies forward and increasing satisfaction with our products.

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Is travel required for the Senior Sales Engineer position at Contentful?

Yes, the Senior Sales Engineer position at Contentful does require some travel—up to 50%. This travel allows you to meet with customers in person when necessary, further developing relationships and understanding their needs first-hand.

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What kind of corporate culture can a Senior Sales Engineer expect at Contentful?

At Contentful, we boast an inclusive and dynamic corporate culture that values diverse backgrounds and experiences. As a Senior Sales Engineer, you will work in a collaborative environment focused on personal and professional growth while contributing positively to the company's objectives. We believe in strong teamwork, ongoing learning, and providing mentorship to support everyone in achieving their career goals.

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Common Interview Questions for Senior Sales Engineer
Can you describe your experience with sales engineering and how it applies to the role at Contentful?

When responding, highlight specific projects where you successfully collaborated with sales teams to deliver technical solutions. Emphasize your understanding of customer needs and how you tailored your presentations to resonate with both technical and marketing audiences.

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How would you explain the value of Contentful to a non-technical audience?

Your answer should focus on clear communication. Explain how Contentful enhances their ability to manage and distribute content effectively, emphasizing user-friendly aspects and practical benefits rather than technical jargon.

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What strategies do you use to maintain relationships with customer stakeholders?

Discuss methods you employ, such as regular check-ins, proactive communication, and tailored follow-ups. Highlight instances where your relationship-building led to successful outcomes for both the customer and your organization.

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How do you handle objections or challenges during the sales process?

Your approach should demonstrate empathy and understanding. Discuss how you ask clarifying questions, provide relevant information to address concerns, and reframe challenges as opportunities for revealing further value.

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What do you consider most important when presenting a product demo?

Highlight the need to tailor your demos to the specific needs and interests of the audience. Additionally, mention the importance of engaging storytelling to keep the audience attentive and ensuring they understand the product's value proposition.

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Can you provide an example of a successful sales project you worked on?

Share a particular success story where your technical input or sales engineering strategies significantly contributed to closing a deal. Make sure to quantify the impact it had on the revenue or market penetration.

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How do you stay current with the latest developments in digital marketing technology?

Discuss your commitment to continuous learning through industry publications, webinars, professional networks, and attending relevant conferences. Show how you leverage this knowledge in your role to benefit both customers and your team.

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Describe a time when you mentored someone. What was the outcome?

Provide a specific example where your mentorship positively impacted the mentee's skill development or career path. Show how you communicated effectively and shared your passion for the industry.

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What is your approach to collaborating with technical and non-technical teams?

Highlight the importance of adapting your communication style to bridge the gap between diverse teams. Illustrate this with examples of how you facilitated discussions and ensured alignment between technical and non-technical goals.

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What makes you excited about the opportunity to work as a Senior Sales Engineer at Contentful?

Your response should reflect your enthusiasm for joining an innovative company and contributing to the growth of digital experiences. Discuss how Contentful’s mission resonates with you personally and how you look forward to shaping the sales landscape.

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