Retail Training Specialist
Bring innovation, demonstrate passion and elevate communication, with a start-up approach, in the implementation of all Retail Training & Development projects, with main focus on Customer Service and Product Knowledge, and all core related activities targeted at Retail staff, in support to the Training Manager.
CORE JOB RESPONSIBILITIES
- Plan and organize employees’ training & development projects in all aspects, with particular focus on Retail store staff training:
- assessment of training needs;
- design & creation of new training content and materials in new innovative, smart, modern and tailor-made way, aligned with company strategy and goals, making use of all methods, tools and channels available;
- planning, implementation and facilitation of the company's retail training App channels in order to increase brand Product Knowledge and Customer Service, elevate the brand awareness among store staff, improve training efforts and increase sales;
- Focus on Product Knowledge and retail oriented topics on different aspects, including customer service, store KPIs and performance improvements, team coaching and development, etc
- organization of training courses and workshops, as well as communication with external training providers;
- monitoring of training efficacy through surveys and other ROI analysis methods;
- Working in team with the US Training team and all product lines, businesses and departments at corporate, as well as local HR, Retail and leadership teams in all EU countries
- Work with and coordinate field Training Store Managers in the different European countries and manage Training store visits and coaching on the field
- Carry out Training Store Visits and facilitate training sessions in the countries (both in stores and at subsidiaries)
- Organize other cross HR/Training processes, including the performance assessment process, Employer Branding projects, new joiners onboarding, new manager training, etc.
- Bachelor’s degree or equivalent (preferably in Training & Development or Communication, Advertising, Marketing, Languages, etc.)
- Fluent in English, any additional language is considered a plus
- Knowledge of LMS and training authoring tools (like Articulate Rise) will be considered a plus
- Knowledge of MS-Office (in particular PowerPoint and Excel) is needed, any additional operational system or graphic or video competence (like InDesign, Photoshop, video editing, animations) is a plus
- 2-3 years of previous work experience in similar role and field
- Excellent knowledge of digital and social media
- Strong passion in the fashion industry
- Strongly creative and innovative, high out-of-box thinking; proactivity and outgoing attitude
- International background is a plus
- Any progressive work experience in the retail world will be considered a plus
- Open-minded towards a multicultural environment
- Customer oriented, approachable and strong interpersonal skills
- Strong written and verbal communication skills
- A good team player
- Strong multi-tasking skills, ability to adapt to a constantly changing work environment
- An International, fresh and dynamic working environment
- Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility;
- Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
- Training & Development platform and paths
- Discount on our products both online and in stores
As a Retail Training Specialist at our innovative company, we’re excited to invite you on a journey where your passion and creativity can shine! You’ll play a pivotal role in elevating the skill sets of our retail staff by organizing and implementing engaging training projects focused on Customer Service and Product Knowledge. Your day-to-day will involve assessing training needs and designing modern content that aligns with our forward-thinking company strategy. We want you to make the most of all available channels by utilizing our state-of-the-art retail training App to boost brand awareness among our store teams. Collaborating with our US Training team, you’ll help develop coaching practices that not only enhance performance but also inspire and motivate. Your efforts will include conducting training courses, workshops, and hands-on field visits in various European countries to ensure our Retail staff are well-equipped to deliver stellar customer experiences. Your role will also center on monitoring training success, leveraging feedback to continually improve our processes. We're looking for someone with a Bachelor's degree and at least 2-3 years of relevant experience, preferably in Training & Development or similar fields. If you have a knack for creativity and a strong background in the fashion industry, you might just be the perfect fit! Plus, you’ll enjoy an international working environment with a healthy work-life balance and discounts on our fabulous products. Ready to take the next step in your career with us?
Founded in 1981, GUESS began as a jeans company and has since successfully grown into a global lifestyle brand. GUESS?, Inc. designs, markets, distributes and licenses a lifestyle collection of contemporary apparel, denim, handbags, watches, eyewe...
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