Safety & Security Officer - Overnight

As a Safety & Security Officer at Hammock Beach Resort, your primary responsibilities include maintaining a safe environment for guests and staff, responding to security alarms, conducting regular property rounds, and providing assistance during medical emergencies. You'll interact with guests to ensure their comfort and safety while also handling incidents such as theft or altercations. Your role also involves documentation, check-ins, and providing escorts when necessary, emphasizing your importance in creating a secure atmosphere.

To qualify as a Safety & Security Officer at Hammock Beach Resort, you should have a high school diploma or equivalent, along with experience in a hotel or related field being preferred. Additionally, a Certificate of Completion in Safety and Security Training, CPR, First Aid, and Heimlich maneuver certifications are essential to meet state requirements and ensure guest safety.

The night shift for a Safety & Security Officer at Hammock Beach Resort involves overseeing safety protocols and guest interactions during the late hours. This position requires shift-specific scheduling which may vary according to the hotel's needs, but it provides a unique opportunity to manage security in a quieter atmosphere while remaining alert and responsive to any incidents that may arise.

Hammock Beach Resort provides a competitive benefits package for full-time Safety & Security Officers, which includes medical, dental, and vision coverage, as well as short-term and long-term disability income. Employees also enjoy paid time off, and an Employee Assistance Program, in addition to a 401k retirement plan. The introduction of Daily Pay is another compelling feature, giving you more control over your finances.

The work environment for a Safety & Security Officer at Hammock Beach Resort is vibrant and engaging, set against a backdrop of beautiful beach views. You'll be part of a team that values mutual respect and collaboration while having the opportunity to interact with a diverse group of guests. This role is highly dynamic, requiring a balance of vigilance and friendliness, making it an enriching experience for those who enjoy people-centric work.

In past positions, I prioritize safety by conducting thorough pre-shift briefings to address potential risks and reinforcing protocols. I regularly remind staff of the importance of vigilance and clear communication. I also advocate for proactive measures, like safety audits and regular training, to ensure that we’re always prepared to handle any situation.

In a previous role, I encountered a situation where two guests were arguing loudly in the lobby. I calmly approached them, introduced myself, and engaged them in a friendly manner, listening to their concerns. By reassuring them that I was there to help and offering a private space to discuss their issues, I successfully de-escalated the situation, allowing them to resolve their differences without further incident.

To ensure compliance with security protocols, I employ thorough training and energize team engagement by continuously discussing the importance of each protocol in maintaining guest safety. Regular drills and simulated scenarios prepare the team for real situations, reinforcing the necessary standards and boosting confidence in their roles.

Handling confidential information is a vital aspect of my role as a Safety & Security Officer. I ensure that all incidents and guest interactions are documented securely and shared only with authorized personnel. Training on confidentiality practices and understanding privacy laws form the backbone of my approach to maintaining trust with both guests and colleagues.

Staying calm under pressure is crucial in emergency situations. I develop my coping mechanisms through regular mindfulness practices and scenario simulations which help me focus. By remaining centered, I can assess situations quickly and make informed decisions while providing calm support to those around me.

If I encounter a guest who appears intoxicated, I would approach them with a friendly demeanor, assessing their condition without judgment. I would offer assistance, such as guiding them to a safe area, contacting a supervisor if necessary, and ensuring their wellbeing by checking in on their needs while maintaining the highest level of discretion.

I have substantial experience monitoring CCTV systems in previous roles, where I understood the technology's intricacies, including the ability to identify potential disturbances. Regularly reviewing footage for suspicious activity is a standard part of my routine, which enables me to act swiftly and efficiently if an issue arises.

I believe that encouraging teamwork among security personnel starts with open communication and regular team meetings, where we share experiences and strategies. Participating in team-building activities and recognizing individual contributions fosters a sense of unity and a collaborative atmosphere, ultimately enhancing our overall effectiveness.

If I noticed something suspicious, I would first ensure the safety of guests and colleagues by discreetly assessing the situation. I would take note of any identifying details and report it to my supervisor or local authorities while monitoring the scene to gather more information without alerting the suspicious person to avoid escalation.

Maintaining a visible presence is integral to my role as a Safety & Security Officer. I accomplish this by strategically patrolling high-traffic areas while engaging with guests in a friendly manner, allowing them to feel safe. Being approachable while ensuring security promotes confidence and creates a positive impression of the hotel.