Implementation Specialist
Who are Heidi?
Heidi is on a mission to halve the time it takes to deliver world class care.
We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.
Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work
Our team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.
We’ve raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.
The Role
Highly organised and clinician-obsessed, you'll lead seamless implementations for our enterprise customers ensuring strong activation rates, and successful long-term partnerships - while scaling this as you go.
You’ll work closely with the customer success and sales teams, and collaborate with product, engineering and medical knowledge teams to deliver tailored solutions, support customers and elevate the customer voice.
What you’ll do:
Lead enterprise implementations: Be the primary contact for enterprise customers. Understand their goals, needs and workflows to recommend best practices, tailor onboarding and ensure successful pilot-to-partnership conversions.
Drive adoption through “Aha moments”: Deliver impactful training, content and support, to help users seamlessly integrate Heidi into their workflows and ensure a smooth organisational transition
Scale our teams reach: Develop repeatable processes for efficient Heidi deployment, while identifying and overcoming operational bottlenecks to support our rapid growth.
Technical support: Collaborate with sales, customer success, product, engineering, and medical knowledge teams to address technical needs, resolve customer issues, and serve as the subject matter expert on product functions and integrations.
Elevate the customer voice: Gather user insights to drive product improvements and use a data-driven approach (eg activation rates, usage behaviour and TTV) to optimise implementations and identify improvement areas.
What we will look for:
Proven track record of driving successful large-scale healthcare technology implementations for enterprise customers. Familiarity with AI and LLMs is a plus, but not required.
Exceptional communication and collaboration skills, with the ability to effortlessly set and manage expectations with customers and cross-functional teams.
Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
Strong problem-solving abilities with a data driven approach to decision-making.
Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities.
At Heidi, we value drive and a passion for learning. If you don't meet every requirement but are excited about the role, we encourage you to apply. We want individuals who are eager to grow with us.
What do we believe in?
We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.
You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
We are relentless owners, we take full accountability for our work, embracing victories and setbacks.
We are clinical inventors, guided by an unwavering moral compass and grounded in data-driven truths.
We are humble winners, pursuing success with a stoic determination while remaining warm and humble with each other in victory.
We are confident explorers, welcoming uncertainty with open arms; thriving in uncharted territories and excelling in low-context environments.
Why you will flourish with us 🚀?
Flexible hybrid working environment, with 3 days in the office.
Additional paid day off for your birthday and wellness days
Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Help us reimagine primary care and change the face of healthcare in Australia and then around the world.
Average salary estimate
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Heidi is seeking a passionate Implementation Specialist to join our dynamic team in Melbourne. At Heidi, we're not just any healthtech company; we're on a mission to revolutionize the way clinicians practice by utilizing cutting-edge AI systems that simplify administrative tasks and enhance patient care quality. As an Implementation Specialist, you'll play a pivotal role in leading seamless implementations for our enterprise customers, ensuring that they experience the full benefits of our innovative tools designed to modernize healthcare documentation. Your responsibility includes working closely with our sales and customer success teams, alongside product and engineering experts, to create tailored solutions that resonate with user needs. You’ll help drive adoption by delivering engaging training sessions that transform the user experience into moments of realization, ensuring smooth transitions into using our platform. At Heidi, you’ll also have the chance to develop repeatable processes aimed at scaling our outreach, while navigating and resolving any operational hurdles. Our ideal candidate comes with a proven background in managing large-scale healthcare technology implementations and possesses exceptional organizational and communication skills. Indeed, a data-driven mindset paired with a self-motivated attitude will see you thrive here. Additionally, you will have the chance to gather vital user insights that drive product enhancements, making a significant impact in the evolving landscape of healthcare. We believe that every team member can contribute to our ambitious goals, and together, we can change the world of healthcare, starting today. Join us at Heidi to redefine what is possible in healthcare delivery!
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