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Assistant Manager

Who we are…

Herbology Cannabis Co is more than just your average cannabis retailer. We are on a mission to rewrite the existing narratives that surround cannabis, one customer at a time. We seek to create an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. 


With our approach, we aim to provide only the highest quality of product and service to our customers. We strive to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.


We are looking for a Manager who has experience driving sales and effectively training store employees in customer service best practices. 


In this role you will...

-Overseeing and driving all aspects of store performance, ensuring efficient and sound operations, maximum profit and a best in class store experience.

-Ensure Key Performance Indicators (KPI) are being tracked and achieved on a weekly, monthly and yearly basis.

-Collaborate and lead management team in planning and implementing strategies to attract and retain repeat customers.

-Ensure best in class customer experience exists by staying connected to customer needs, anticipating changes, and preparing teams to meet consumer challenges.

-Serve as a role model for store employees in sales generation and customer service by making the customer experience the priority.

-Ensure successful employee training of POS systems, METRC, and other inventory control systems.

-Maintain visual standards, including merchandise presentation, signage, lighting and general maintenance.

-Monitor and maintain inventory levels and communicate discrepancies to upper Management.

-Work closely with the team to promote Customer Loyalty Programs.

-Run internal store meetings, provide feedback for employee development, sales opportunities, and organizational improvements.

-Develop store’s schedule to ensure proper sales floor coverage during peak selling hours.

-Handle and mitigate customer complaints in a professional manner to ensure their overall satisfaction.

-Educate and coach store employees on product knowledge, shrink protocol, and safety protocol.

-Interact and build relationships with external vendors; plan and execute in store events.

-Ensure implementation and adherence to all local and state laws and inspection requirements.


Skills and experience you have...

-Cannabis retail management experience preferred, or equivalent.

-Comprehensive knowledge of retail operations, merchandising, and sales.

-Proficient in Microsoft Office applications, POS systems including Leaflogix; experience with METRC preferred.

-Proven ability to motivate and influence others through personal actions and examples.

-Ability to drive proven improvements across all areas managed

-Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner.

-Proven ability to establish strong credibility and build relationships and operate in an environment of ambiguity.

-Ability to build and lead a best in class retail team.

-Strong results-orientation and commitment to quality, performance and deliverables.

-Ability and willingness to work flexible hours including evenings, weekends and holidays.

-Must be at least 21 years of age and be able to pass a background check.

-Ability to network and connect with relevant local organizations to increase traffic, sales, and brand awareness.


You should apply if...

-You are a strong ‘doer’ that rolls up their sleeves to make things happen and are equally a strong ‘big picture’ strategist.

-You have experience building and leading a best in class sales team and management team through individualized coaching and training.

-You have a passion for the cannabis industry and are excited about working in a fast-paced start up.


Benefits include...

-Health insurance

-Employee discount

-Performance and sales incentives

-Paid time off


Equal Employment Opportunity Statement

Herbology Cannabis Co. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

As part of the cannabis industry, we are dedicated to equitable hiring practices and fostering a welcoming environment that supports individuals from all backgrounds. We comply with all applicable state and local cannabis regulations and encourage applicants from communities disproportionately impacted by cannabis prohibition to apply.


$40,000 - $60,000 a year

Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About Assistant Manager, Herbology Cannabis Co.

Are you ready to take the lead as an Assistant Manager at Herbology Cannabis Co in Adrian, MI? At Herbology, we’re not just any cannabis retailer; we’re redefining the way people view cannabis one customer at a time. We create a vibrant, inclusive workplace, driven by creativity and community. As our Assistant Manager, you'll play a vital role in overseeing store performance and ensuring our operations run like a well-oiled machine. Your responsibilities will include tracking key performance indicators (KPIs), training staff in customer service best practices, and developing strategies to build a loyal customer base. We want you to use your experience to create a best-in-class shopping experience. You'll be a mentor to your team, inspiring them to prioritize customer satisfaction and streamline processes, while maintaining visual standards and monitoring inventory levels. By collaborating with external vendors and hosting in-store events, you’ll help strengthen our community ties. We are looking for someone with a strong grasp of retail operations and a knack for motivating a team. If you have experience in cannabis retail management or equivalent, and can navigate Microsoft Office and POS systems with ease, we’d love to have you aboard. Join us as we lead the charge in offering top-notch cannabis products and exceptional service while enjoying a range of benefits including health insurance, employee discounts, and performance incentives. Together, we can set a new standard in the cannabis industry.

Frequently Asked Questions (FAQs) for Assistant Manager Role at Herbology Cannabis Co.
What are the key responsibilities of an Assistant Manager at Herbology Cannabis Co?

As an Assistant Manager at Herbology Cannabis Co, you will be responsible for driving store performance, ensuring efficient operations, and maintaining high standards of customer service. Your role includes tracking KPIs, training store employees, and leading strategies to engage and retain customers. Additionally, you will handle inventory management and promote customer loyalty programs, all while providing a best-in-class shopping experience.

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What qualifications do I need to apply for the Assistant Manager position at Herbology Cannabis Co?

To apply for the Assistant Manager role at Herbology Cannabis Co, candidates should ideally have experience in cannabis retail management or an equivalent field. We also look for a comprehensive understanding of retail operations, strong communication skills, and the ability to motivate and influence a team. Be prepared to show your passion for the cannabis industry and your commitment to customer service.

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How does professional development work for the Assistant Manager at Herbology Cannabis Co?

At Herbology Cannabis Co, we prioritize employee development through ongoing training and coaching. As an Assistant Manager, you will be responsible for running internal meetings, offering feedback to improve employee performance, and fostering a culture of continuous learning. We believe investing in our team leads to better customer experiences and business growth.

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Can I ensure a good work-life balance as an Assistant Manager at Herbology Cannabis Co?

Yes, at Herbology Cannabis Co, we strive to create a balance that suits both the business’s needs and our employees’ lives. While flexibility is expected, especially during peak hours, we also encourage our team to take advantage of paid time off and manage their schedules in a way that promotes their well-being.

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What benefits are offered to the Assistant Manager at Herbology Cannabis Co?

Herbology Cannabis Co provides a range of benefits for our Assistant Manager position, including health insurance, employee discounts, and performance-based incentives. We are committed to offering a supportive environment that contributes to our employees' overall satisfaction and motivation.

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Common Interview Questions for Assistant Manager
How would you handle a customer complaint as an Assistant Manager?

When facing a customer complaint, maintain a calm demeanor and listen carefully to the customer’s concerns. Acknowledge their feelings, apologize for the inconvenience, and propose a solution that addresses their issue while aligning with company policy. Highlight that the customer experience is your top priority and that you value their feedback.

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What strategies would you implement to boost sales in the store?

To boost sales, I would analyze existing data to identify trends and customer preferences. Collaborating with the team, we would develop targeted promotions, enhance the store's ambiance, and refine customer service training to create a more engaging shopping experience, ensuring customers return.

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Can you describe your experience with staff training and development?

I have successfully conducted training sessions focusing on product knowledge, customer service best practices, and POS systems. I believe in personalized coaching that empowers employees to develop their skills while fostering a positive team environment.

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How do you track and report on Key Performance Indicators (KPIs)?

I track KPIs using a combination of retail management software and regular team meetings. I ensure data is collected accurately, reviewed frequently, and discussed with the team to motivate improvement and adjust strategies as needed.

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What makes a successful customer experience in a cannabis retail setting?

A successful customer experience combines knowledgeable staff, a welcoming environment, and personalized service. It’s essential to listen to customers, understand their needs, and provide tailored solutions while ensuring compliance with regulations.

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How would you motivate a team that is facing challenges?

To motivate a team during challenging times, I would focus on open communication and acknowledge their hard work. I would involve them in problem-solving discussions and encourage collaboration, using positive reinforcement to celebrate small wins along the way.

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What is your approach to inventory management?

I take a proactive approach to inventory management by regularly monitoring stock levels and analyzing sales trends to forecast needs. By collaborating with suppliers and optimizing inventory turnover, I ensure the store is well-stocked without overextending financially.

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How do you ensure a positive work environment for your team?

Creating a positive work environment involves clear communication, recognition of achievements, and fostering an inclusive culture. I prioritize regular feedback loops and team-building activities to strengthen relationships and morale.

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Why do you want to work in the cannabis industry?

I am passionate about the cannabis industry because I believe in its potential to enhance lives and create community connections. Working at Herbology Cannabis Co excites me because of its mission to change perceptions while providing high-quality products in a welcoming environment.

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How would you handle staffing during peak hours?

To manage staffing efficiently during peak hours, I would create a well-thought-out schedule based on sales data, ensuring adequate coverage. I would also cross-train staff to ensure flexibility and preparedness for busy times.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 5, 2025

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