Patient Services Manager

As a Patient Services Manager at HHS, your main responsibilities will include leading a team of patient ambassadors, managing team recruitment and development, conducting inspections to ensure compliance with food service standards, and providing education about nutritional needs to both patients and staff. You'll also be the go-to person for addressing service issues, ensuring a high level of customer satisfaction among patients.

To qualify for the Patient Services Manager position at HHS, you should have experience in managing a team and a background in customer service. While not required, having certifications such as Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian is a significant advantage. Proficiency in computers and software for report management and communication is also necessary.

Success as a Patient Services Manager at HHS hinges on strong interpersonal skills, effective communication, and a service-oriented mindset. Being proactive, organized, and a team player is vital for navigating the fast-paced healthcare environment, delivering exceptional service, and fostering a positive team dynamic.

Yes, the Patient Services Manager position at HHS is virtual, allowing you to work from anywhere while leading a dedicated culinary team. However, candidates must be located in the United States and may need to relocate for promotion opportunities in the future.

HHS offers a comprehensive benefits package that includes paid time off, medical, dental, and vision insurance, a 401(k) with employer match, and an Employee Assistance Program. Additionally, we focus on career development and ongoing training to help you grow within our organization.

Always emphasize open communication and recognition of team achievements. Sharing goals, providing regular feedback, and cultivating a supportive atmosphere are essential for motivating staff to perform at their best as Patient Services Managers.

I'm prepared to discuss a specific instance where I identified a food quality issue and resolved it by swiftly communicating with the kitchen team. I ensured that we not only addressed the immediate concerns but implemented a follow-up plan to prevent future occurrences.

Emphasize the importance of regular inspections and training. I would discuss my approach to conducting daily assessments, reinforcing protocols with the team, and fostering a culture of accountability around food safety as a Patient Services Manager.

I would highlight my use of surveys, direct feedback from patients, and team observations to assess satisfaction levels. I find it essential to foster open lines of communication with patients to understand their experiences better.

I believe in addressing conflicts promptly and openly. I’d share my strategy for encouraging team members to discuss their differences directly and supportively, fostering a respectful dialogue to reach a resolution.

I would speak about previous roles where I facilitated onboarding programs, ongoing training sessions, and created individualized development plans tailored to each team member's strengths and areas for improvement.

Detail your organizational techniques, such as using task lists and scheduling tools. I prioritize based on urgency and impact, ensuring that patient care and team support are always my top priorities as a Patient Services Manager.

Express your admiration for HHS's commitment to quality service and staff development. Sharing my passion for patient care and aligning with the organization's values makes this role particularly appealing to me.

I'd highlight my proactive approach to continuing education, including attending workshops, webinars, and professional networks focused on nutrition and healthcare regulations relevant to my work as a Patient Services Manager.

I would discuss my previous experience in creating meal plans accommodating various dietary restrictions, ensuring that each patient's needs are met while providing a balanced, nutritious menu.