Property & Casualty -Inside Sale Representative

As a Property & Casualty - Inside Sales Representative at Horace Mann, your main responsibilities include engaging with potential and existing customers through inbound and outbound calls, responding to emails, voicemails, and web inquiries, and effectively selling our Auto and Property products. Additionally, you will work towards achieving weekly sales goals, ensure daily contact volumes are met, and maintain high standards of customer service.

To qualify for the Property & Casualty - Inside Sales Representative position at Horace Mann, applicants must hold a valid Property & Casualty license, possess at least a high school diploma or GED equivalent, and have a minimum of two years of college education or equivalent business experience. Experience in a call center or customer service is also preferred.

The work schedule for the Property & Casualty - Inside Sales Representative role at Horace Mann includes eight-hour shifts during business hours from Monday to Friday between 8 AM and 8 PM Central and Saturday from 9 AM to 2 PM Central. The position is designed to be flexible, allowing remote work as long as it is approved by the company.

To be successful as a Property & Casualty - Inside Sales Representative at Horace Mann, you should be someone who enjoys building meaningful relationships with customers, has a strong understanding of sales principles, and can communicate product benefits clearly. A passion for helping educators and meeting their insurance needs will also contribute significantly to your success in this role.

Horace Mann supports its Inside Sales Representatives by setting clear sales goals and objectives, providing ongoing training to enhance sales skills, and fostering a company culture that emphasizes teamwork and achievement. As a representative, you'll have the tools and guidance you need to hit your targets successfully.

When answering this question, focus on your background in the insurance industry, particularly any specific roles you've held related to Property & Casualty. Highlight your knowledge of products, any relevant certifications, and how your experience aligns with the responsibilities of the Inside Sales Representative role at Horace Mann.

To effectively answer this question, explain your strategies for establishing rapport with customers, such as active listening, showing empathy, and personalizing your communication. Provide examples of how you've successfully built relationships in past roles.

Discuss specific strategies you've implemented in previous sales roles, such as following up on leads, leveraging customer relationships, and regularly reviewing your sales techniques. Emphasize your commitment to continuous improvement, which aligns with the sales goals outlined for this position.

When addressing customer objections, ensure to showcase your understanding of building trust and maintaining a positive attitude. Provide a structured approach, such as listening to the customer's concerns, empathizing, answering their questions, and offering solutions that highlight product benefits.

Demonstrating knowledge of Horace Mann’s history and mission is key. Speak about how the company was founded to support educators and its commitment to providing tailored insurance solutions. Highlight your enthusiasm for contributing to this mission as an Inside Sales Representative.

Use the STAR method (Situation, Task, Action, Result) to frame your answer. Provide a specific example of a challenging customer interaction and explain how you resolved the issue, ensuring to highlight your customer service skills and dedication to satisfaction.

Emphasize your understanding of the importance of compliance in the insurance industry. Explain how you stay informed about regulations, maintain your licenses, and ensure that your approach to sales adheres to all necessary guidelines, reflecting your professionalism.

Share your perspective on the importance of collaboration and communication in a remote setting. Discuss tools and strategies you use to foster engagement with team members and maintain a supportive team culture while working independently.

Talk about your personal motivation techniques, such as setting individual goals, celebrating small wins, and staying focused on the greater mission of helping educators. Illustrate how these approaches keep your spirits high even during challenging times.

In your answer, identify key skills such as effective communication, active listening, sales acumen, problem-solving abilities, and a customer-centric approach. Relate these skills back to the specific duties and expectations of the role at Horace Mann.