Car Sales Finance Manager

As a Car Sales Finance Manager at Hertz Car Sales, you will be responsible for engaging with customers to provide them with financing options, building loyalty through exceptional service, processing payments, and maintaining relationships with lenders and insurance product providers. You will also be required to train Sales Consultants on handling F&I questions and oversee the department when the store manager is unavailable.

To apply for the Car Sales Finance Manager position at Hertz Car Sales, you should have a strong background in auto finance sales with at least three years of experience in automotive or finance sales. Knowledge of dealership finance and insurance procedures is essential, along with excellent communication and interpersonal skills.

The compensation package for a Car Sales Finance Manager at Hertz includes a competitive salary of $43,888 per year, complemented by commissions and an aggressive bonus structure. Additionally, benefits such as health, dental, vision insurance, and a 401(k) plan with company match are offered, as well as paid vacation and an employee vehicle purchase program.

Key skills for a successful Car Sales Finance Manager at Hertz Car Sales include excellent negotiation and presentation skills, strong mathematical ability, proficiency in basic MS Office, and outstanding verbal and written communication abilities. Interpersonal skills and the capacity to 'close' sales are crucial for excelling in this role.

The work environment for a Car Sales Finance Manager at Hertz Car Sales is professional and supportive, with a focus on teamwork and integrity. Employees are provided with job training and opportunities for advancement, creating a positive atmosphere conducive to personal and professional growth.

To build relationships with customers as a Car Sales Finance Manager, I focus on providing tailored financing solutions that meet their needs, actively listen to their concerns, and ensure clear communication throughout the financing process. I believe that trust and transparency are key to nurturing strong customer relationships.

Compliance is crucial in the role of a Car Sales Finance Manager as it ensures that all financing transactions adhere to legal standards and regulations. This not only protects the company but also builds credibility with customers. I prioritize understanding current regulations and implementing practices that promote transparency and integrity in every deal.

I approach training Sales Consultants in finance and insurance practices with a hands-on method, utilizing proven training aids and role-play exercises. I emphasize the importance of product knowledge and customer interaction techniques to ensure that they can effectively address customer inquiries and boost sales.

In one challenging scenario, a customer was hesitant to finance due to previous bad experiences. To overcome this, I took the time to understand their fears, provided clear and transparent information regarding their options, and built a personalized solution that aligned with their budget. By establishing trust, I ultimately helped them secure financing and complete their purchase.

I track several metrics to measure success, including sales targets met, customer satisfaction ratings, the percentage of product penetration sold, and approval rates from lenders. These numbers provide a comprehensive understanding of the sales department's performance and guide where improvements can be made.

To ensure exceptional customer service, I prioritize clear communication, responsiveness to inquiries, and tailored financing solutions that meet individual needs. I also encourage my team to go the extra mile in every interaction, reflecting our commitment to quality service at Hertz Car Sales.

Technology plays a vital role in streamlining the finance sales process by enhancing efficiency in processing payments and maintaining records. It also aids in customer interactions, allowing for smoother communication and quicker response times. I advocate for utilizing technology to improve the overall customer experience.

When handling objections from clients, I focus on actively listening to their concerns, empathizing with their situation, and providing clear explanations of our financing options. By addressing their specific issues and presenting alternative solutions, I aim to alleviate concerns and facilitate a positive outcome.

I have extensive experience with product training, having developed training modules and conducted workshops on various finance and insurance products. I emphasize the practical application of knowledge and use case studies to illustrate how these products benefit customers, ensuring my team is well-prepared to present options effectively.

I stay updated with changes in finance regulations and industry standards through regular training, attending workshops, and subscribing to industry publications. Networking with other finance professionals also helps me stay informed about the latest trends and best practices, ensuring my compliance expertise remains current.