As an SMB Account Executive at ModSquad, your key responsibilities include managing a large portfolio of small to medium businesses, developing and maintaining client relationships, and ensuring high levels of customer satisfaction. You'll also take the lead in customer negotiations for upselling and renewals, and cultivate relationships with strategic partners, all while leveraging your consultative selling skills.

To be considered for the SMB Account Executive role at ModSquad, you need a university degree in business, marketing, technology, or a related field. Additionally, having five or more years of consultative or value-added sales experience is essential, particularly in closing recurring service deals. Proficiency with Salesforce.com and strong Excel skills for revenue modeling are also required.

Critical skills for success as an SMB Account Executive at ModSquad include excellent consultative selling abilities, concise communication skills, and experience with customer service tools and social media platforms. You should also be adept at managing multiple priorities and comfortable using technology to engage with clients and colleagues in various time zones.

ModSquad provides its SMB Account Executives with a comprehensive support system including training resources, access to innovative technology, and a collaborative team environment. With a commission and bonus structure, ModSquad incentivizes performance to help you achieve your financial goals while growing your business relationships.

The work environment for the SMB Account Executive at ModSquad is primarily remote, allowing for flexibility and a comfortable work-life balance. You'll collaborate with teammates globally and interact with a diverse range of clients, creating an exciting and dynamic work culture that encourages creativity and professional growth.

Reflect on real-life examples where you successfully identified client needs and tailored your sales approach to fulfill them. Emphasize how you formed relationships and built trust, demonstrating your ability to add value rather than simply selling products.

Discuss your organizational strategies, such as using CRM tools like Salesforce for tracking client interactions and setting reminders. Provide examples of how you prioritize tasks based on urgency and importance, showcasing your time management skills.

Outline your approach of understanding the client's current challenges and demonstrating how the additional service can solve those issues or enhance their experience. Emphasize the importance of tailoring your pitch to align with their specific needs and goals.

Highlight your problem-solving skills by explaining how you would listen carefully to the client's concerns, validate their feelings, and work collaboratively to find a resolution. Share an example if possible, detailing how you turned an unhappy client into a satisfied one.

List relevant tools such as Salesforce for managing client relationships, Slack for team communication, and Excel for data analysis. Discuss how familiarity with these tools enhances your efficiency and helps you provide top-notch service to your clients.

Share your intrinsic and extrinsic motivators, such as the satisfaction of achieving sales targets, building strong client relationships, and contributing to team success. Illustrate this with past experiences where your motivation led to stellar results.

Express your enthusiasm for ModSquad's innovative approach to customer experience services and your alignment with their company culture. Highlight how this role fits your career aspirations and how you plan to contribute to their success.

Share a specific instance where you navigated the sales process from initial contact to closing the deal. Discuss strategies you used to nurture the lead, address objections, and seal the deal, showcasing your sales skills.

Talk about establishing regular check-ins and follow-up communications with clients. Highlight techniques you use to measure satisfaction, such as surveys or feedback sessions, ensuring the client feels valued and heard after the sale.

Acknowledge potential challenges such as market competition, shifting customer needs, or adapting to new technologies. Show your proactive mindset by discussing strategies you would implement to overcome these challenges and excel in the role.