As a Social Services Care Manager specialized in Behavioral Health at Humana, you'll be primarily responsible for assessing members' needs in a telephonic setting. This includes evaluating their physical, environmental, and psychosocial health, creating and updating care plans, and ensuring members gain access to necessary resources for optimal wellness. Your role also involves coordinating care, educating members and caregivers, and advocating for relevant community services.

To qualify for the Social Services Care Manager, Behavioral Health position at Humana, candidates must possess a master's degree in social work from an accredited institution and hold a current, unencumbered state social work license (LMSW, LCSW, or LICSW). Additionally, applicants are required to have passed the ASWB exam and have at least three years of experience in a healthcare setting to effectively meet the needs of our members.

Yes, the Social Services Care Manager, Behavioral Health position at Humana is a remote nationwide role. This means you can work from the comfort of your own home, provided that you have a dedicated workspace and meet the technical requirements, including internet speed and stability. This flexibility allows you to balance your personal and professional commitments while making a meaningful impact.

Upon joining Humana as a Social Services Care Manager for Behavioral Health, you'll undergo a comprehensive training program for the first two weeks, which runs Monday through Friday from 8:30 AM to 5 PM EST. After training, you'll transition to a schedule of full-time hours, allowing you to implement your skills effectively and begin contributing to members' health outcomes right away.

Working as a Social Services Care Manager at Humana comes with a variety of competitive benefits designed to support your well-being. These include medical, dental, and vision insurance, a 401(k) retirement savings plan, paid time off, short-term and long-term disability insurance, and additional opportunities for professional development. Humana values its employees and encourages a work-life balance that fosters both personal growth and career advancement.

When answering this question, share specific examples from your previous work that demonstrate your understanding of social determinants of health. Discuss how you've assessed and addressed barriers faced by members or clients in terms of accessing care and resources, and explain the impact of your interventions.

For this question, it's crucial to convey your organizational skills. Share your strategies for prioritizing tasks based on urgency and significance, and provide an example of a time when you had to manage competing priorities, detailing how you ensured that all responsibilities were met without compromising quality of care.

Discuss your communication techniques and empathy in building rapport with members over the phone. Mention your use of active listening, open-ended questions, and validating feelings, and share a brief story illustrating how these approaches helped you successfully engage a member or client.

Highlight your conflict resolution skills and ability to handle challenging conversations professionally. Provide a scenario where you navigated a resistant member by actively listening, addressing their concerns respectfully, and finding common ground, ultimately leading to a productive outcome.

In your response, talk about the software applications you've used for documentation, such as EMRs or case management systems. Emphasize your proficiency in ensuring accuracy, compliance with regulations, and the importance of maintaining detailed records for continuity of care.

Share a relevant example showcasing teamwork and collaboration within an interdisciplinary team. Explain your role, how you communicated with other professionals, and the outcome of your efforts, emphasizing the importance of cohesive teamwork in achieving member care goals.

Discuss specific methodologies or frameworks you follow for effective care coordination, such as using checklist systems, creating care plans, or collaborating with community resources. Provide an example of how these techniques improved outcomes for a past member or client.

In responding to this question, be authentic about your passion for behavioral health and social work. Discuss personal experiences or beliefs that inspire your commitment to helping others in this field, while highlighting the joy you find in making a significant difference in people's lives.

Talk about the resources you use to stay updated, such as attending workshops and webinars, participating in professional associations, or reading current literature. Emphasize the importance of continuous learning in your role as a Social Services Care Manager at Humana.

Here, you can outline your understanding of cultural competence and why it's critical in behavioral health care. Provide examples of how you've practiced cultural sensitivity and inclusivity in your work, aiming to build trust with diverse populations while tailoring interventions to meet their unique needs.