IT Junior Sys Admin

As an IT Junior Sys Admin at IFF in Mytischi, your primary responsibilities include providing first-line end-user IT support, handling user requests through a request management system, setting up PCs and software, troubleshooting incidents, and managing the IT procurement process via the 1C system. You'll also assist with Access Control and Video Surveillance systems, ensuring that all hardware and software issues are resolved in a timely manner.

To qualify for the IT Junior Sys Admin position at IFF, candidates should have a minimum of 2 years of experience in a similar role, preferably within multinational companies. A solid understanding of Windows 10 and Windows Server 2012-19, as well as knowledge of PC hardware diagnostics and TCP/IP protocols, is essential. Professional certifications and English language proficiency, particularly in reading technical documentation, are advantageous.

Success as an IT Junior Sys Admin at IFF depends on a variety of skills, including advanced administration of Windows 10, basic Windows Server administration, effective communication skills, and a customer-focused approach. You'll also benefit from being a team player, organizationally sensitive, and capable of working under tight deadlines, alongside having basic knowledge of mobile device setup and application support for the MS Office suite.

Yes, IFF offers partial remote work options for the IT Junior Sys Admin role once the position is well established. You will initially work on-site in Mytischi, providing essential IT support, but as you become more familiar with the role, you may have the flexibility to work from home.

At IFF, the company culture is inclusive, diverse, and supportive, focusing on empowering each employee to bring their authentic self to work. As an IT Junior Sys Admin, you’ll be part of a global leader in taste, scent, and nutrition, where creativity is encouraged, and team collaboration is valued. IFF fosters a workplace environment that prioritizes personal growth and professional development.

In answering this question, focus on specific examples where you successfully resolved user issues, perhaps mentioning the tools or systems you've used. Providing quantitative data on the number of requests handled or user satisfaction ratings can impact your response positively.

Discuss your methods for assessing request urgency and user impact. Mention organizational tools or techniques you utilize to stay on top of your workload, such as request management systems, and share an example when prioritization led to improved efficiency.

Share a specific incident that illustrates your troubleshooting process, including the steps you took to identify the problem, your methodology for testing solutions, and how you communicated the resolution to the user. Highlight any skills or knowledge you employed during this experience.

Elaborate on your familiarity with Windows 10, including any tasks you routinely performed and your experience with common settings and troubleshooting. Also, briefly discuss your exposure to Windows Server, mentioning any specific roles or projects you have been involved with.

Showcase your understanding of the TCP/IP model, mentioning key components such as DHCP and DNS, and their importance in network communication. Providing examples of how you've applied this knowledge in practical situations will strengthen your response.

Discuss strategies you use to remain calm and professional, such as active listening and empathy. You could also share a specific story where your approach led to a resolution, expressing how you turned a potentially negative experience into a positive one.

Identify specific request management systems you've used in the past and explain why you prefer them. Elaborate on how these tools have improved your workflow and user satisfaction, ensuring to connect it to your experience at previous jobs.

Outline the steps you would take to ensure a new employee is set up for success, including configuring PCs, installing necessary software, and ensuring that all peripherals are working correctly. Mention any checklists you would follow to ensure no step is overlooked.

Share your experience with setting up and managing mobile devices, touching on both Android and iOS platforms. You can also mention any tools you have used for mobile device management and relate this to best practices for integrating these devices into the workplace.

Discuss resources you use to keep your IT knowledge current, such as industry blogs, forums, or online courses. Mention any specific courses or certifications you're pursuing or have completed recently that are relevant to the IT Junior Sys Admin role.