Senior Product Operations Engineer

As a Senior Product Operations Engineer at Imprint, your primary responsibilities will include designing and developing scalable automation solutions to enhance operational efficiency, writing and deploying production-quality code, managing incident response processes, and collaborating with cross-functional teams. You'll be tasked with driving process efficiencies and ensuring system reliability, key aspects in supporting our innovative payment solutions.

To qualify for the Senior Product Operations Engineer position at Imprint, candidates should have over 5 years of experience in software engineering, technical operations, or product support with a focus on automation and optimization. Additionally, strong coding skills in Go, Java, Python, or similar languages, as well as experience in incident management are essential.

In this role at Imprint, you will work with various technologies, primarily focusing on automation tools and software development frameworks. Familiarity with SDLC, APIs, and system reliability best practices will be crucial. You will also have access to industry-leading technology tools that foster innovation and enhance productivity.

At Imprint, the work culture is characterized by a collaborative and innovative environment. We emphasize flexibility through hybrid work arrangements, and our commitment to a diverse and inclusive workplace ensures everyone can contribute effectively. You'll be part of a team that values open communication and encourages professional growth.

Imprint offers a comprehensive benefits package for Senior Product Operations Engineers, including competitive compensation, equity packages, unlimited vacation, and fully covered healthcare options. Additionally, we provide flexible remote work arrangements, industry-leading technology tools, and generous parental leave to support a healthy work-life balance.

When answering this question, highlight specific automation projects you've undertaken. Describe the tools you used and the impact your solutions had on operational efficiency. Demonstrating your ability to design scalable automation solutions is key.

A structured approach is crucial for this question. Discuss your experience with incident response processes, including triage and root cause analysis. Examples of successful resolutions will provide strong evidence of your problem-solving skills.

Be specific about your programming language skills, such as Go, Java, or Python. Provide examples of projects where you wrote, tested, and deployed production-quality code, highlighting how these skills contributed to project success.

Use the STAR (Situation, Task, Action, Result) method to structure your answer. Share a specific challenge, your role in addressing it, the actions you took, and the successful outcome that followed.

Discuss best practices for maintaining system reliability, such as thorough testing, monitoring, and documentation. Your answer should reflect a solid understanding of SDLC and QA processes.

Highlight your communication skills by explaining how you simplify complex concepts, using analogies or visuals as needed. Your goal should be to ensure understanding while maintaining engagement.

Emphasize the importance of data-driven decision-making. Discuss how you've used analytics in past roles to identify bottlenecks or areas for improvement, leading to optimized processes.

Demonstrate your organizational skills by explaining how you assess the urgency and importance of tasks. Share at least one example of how prioritizing effectively led to successful project delivery.

Share your enthusiasm for Imprint's mission to revolutionize payments and your alignment with the company's values. Highlight specific aspects of the role or company culture that resonate with you.

Provide examples that showcase your collaborative spirit. Discuss how you’ve partnered with engineering, product, or business teams to tackle challenges and enhance operational processes.