Service Operations Technician 3 - job 1 of 2

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Under general supervision, follows oral and/or written instructions in performance of a wide variety of skilled technical maintenance, repair, and testing on complex digital and analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.

Essential Job Duties

• Perform failure analysis, repair, testing, and/or packaging per applicable work instructions and experience
• Updates RMA information in SAP such as complaint root cause, complaint codes, pm findings, and repairs needed
• Maintains work order information such as the BOM, operations completed, tools used for repair, material used for repair, and test results
• Analyzes wiring diagrams, schematics, assembly drawings, and fab drawings to conduct repairs and testing of FRUs
• Provide detailed symptom descriptions for Failures uncovered during repair, functional test, and calibration to assist in component level troubleshooting
• Conducts quality inspections of own or other’s work to ensure workmanship standards are met
• Complete all required documentation per GDP guidelines
• Reports quality issues and provides details necessary to create quality notifications (VR, PL, NCs) records transaction in SAP as needed to preserve traceability
• Maintains neat and orderly work area in compliance with 6S standards
• Follows all safety procedures and protocols

Required Skills and Experience

• 2-4 years related experience, or degree in a STEM field, or equivalent combination of education and experience.
• Ability to read, write, and understand English
• Ability to interpret written instructions
• Ability to do basic math
• Ability to apply logical understanding to carry out instructions
• Ability to communicate effectively with technical and non-technical internal customers
• Proficient use of computer and associated programs
• Acute attention to detail
• Excellent hand eye coordination
• Ability to handle small parts and tools
• Ability to work varying shifts
• Ability to work in a team environment

Required Education and Training

• High School Diploma or equivalent vocational training; and/or on the job training

Working Conditions

• Ability to lift up to 50lbs.
• Able to use office and test equipment in a typical office/light manufacturing environment.
• Repetitive motion. Substantial continual motion.
• Excellent hand-eye coordination.
• Vision abilities required include close, distance, color, depth and ability to adjust focus
• Typical production & repairs environment.
• General knowledge of clean and organized work areas and practices.
• High urgency and stress associated with customer deadlines.
• Some risk of exposure to electrical shock and commonly used chemical compounds such as epoxy, denatured alcohol and acetone.
• Willing and able to work extended hours when necessary.

Preferred Skills and Experience

• Associates or Bachelors degree in a STEM field
• Proficiency with SAP or equivalent
• Proficient with Agile or equivalent
• Previous experience executing SQL queries
• Previous experience in a regulated industry

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.