Contract- HRIS Coordinator

The Contract HRIS Coordinator at Itron is responsible for knowledge management, case management support, analytics and reporting, and collaboration with stakeholders. This role involves developing help articles within the Workday platform, managing HR service requests, analyzing case trends, and generating reports to support decision-making. It's a dynamic position that ensures the Workday HRIS system remains efficient and effective.

To qualify for the Contract HRIS Coordinator position at Itron, candidates typically need a bachelor's degree or equivalent experience in fields like Human Resources, Information Systems, or Business Administration. Relevant experience in HRIS, knowledge management, or case management, preferably with Workday HCM, is also necessary. Strong communication skills and the ability to analyze data are essential.

While direct experience with Workday is preferred for the Contract HRIS Coordinator role at Itron, those with related skills in HRIS or case management systems may also be considered. Familiarity with knowledge management tools and a strong grasp of HR processes will be highly beneficial in this position.

Important skills for the Contract HRIS Coordinator at Itron include attention to detail, strong organizational abilities, effective prioritization of tasks, excellent written and verbal communication skills, and a capacity for data analysis. These skills will enable the candidate to manage the HRIS effectively and contribute to process improvements.

The work environment for the Contract HRIS Coordinator at Itron is collaborative and supportive, with opportunities to engage with various team members and stakeholders. Itron promotes an inclusive atmosphere that values diversity, encouraging employees to contribute their unique perspectives and skills to enhance the company's objectives.

In your response, detail specific experiences where you've utilized HRIS platforms, particularly Workday if possible. Highlight how you managed data, supported HR processes, or improved system functionalities and the impact of these actions on the organization.

Discuss the strategies you would use to create clear documentation, seek feedback from users, and continually improve the knowledge base. Mention collaboration with subject matter experts to maintain content relevance and accuracy.

Explain your method for triaging requests based on urgency and impact. Describe any tools or techniques you use, such as case management systems, to ensure timely resolution and adherence to service level agreements.

Share specific analytics tools you've worked with (like Excel or HRIS reporting features) and how you've used data to identify trends and recommend improvements. Providing a past example will strengthen your answer.

Discuss the importance of open communication and using data to back up your perspective. Explain how you'd seek to understand their viewpoint and collaborate on finding a mutually agreeable solution.

Detail how you would analyze user feedback, monitor case trends, and suggest improvements based on identified needs. Discuss the importance of creating clear documentation and facilitating training as part of enhancing user experience.

Share a specific example where you encountered a challenging situation, detailing how you resolved it effectively. Focus on your problem-solving skills and the importance of maintaining clear communication throughout the process.

Discuss your knowledge of relevant regulations and best practices. Explain how you stay updated on compliance requirements and how you would implement checks and balances within the HRIS to maintain adherence.

Cover how an effective HRIS streamlines processes, reduces manual workloads, improves data accuracy, and supports strategic HR initiatives. Your answer should reflect the critical nature of technology in modern HR management.

Share your enthusiasm for Itron's mission and the impact of resource management. Relate your skills and experiences to the job requirements and express your eagerness to contribute to the company's success and innovation.