As an IT Support Engineer at iwoca, your main responsibilities will include providing user support, managing the IT helpdesk, ensuring a smooth onboarding process for new hires, and maintaining office AV equipment. You'll also collaborate with other team members to resolve technical issues promptly, documenting solutions in our knowledge base, and identifying ways to improve our internal IT processes to streamline operations.

To be successful as an IT Support Engineer at iwoca, you should have at least two years of experience in IT or technical support. A strong understanding of multiple operating systems (such as Windows 11, macOS, and Linux), excellent communication skills, and hands-on experience with cloud directory administration is essential. Additional skills in network infrastructure, cloud platforms, and scripting would be advantageous.

iwoca is committed to fostering a culture of learning and growth. As an IT Support Engineer, you'll have access to a learning and development budget, company-wide talks, and resources like Treehouse. Additionally, we encourage team members to explore new interests and roles as part of their professional growth within the company. You'll be supported in enhancing your skills and gaining new knowledge in evolving IT domains.

The company culture at iwoca is centered on collaboration, innovation, and diversity. As an IT Support Engineer, you will work in a supportive environment that values learning and growth. We host various events and clubs to engage our team members, including comedy nights, sports activities, and wellness classes, promoting a sense of belonging and community within the workplace.

At iwoca, the salary for the IT Support Engineer position ranges from £30,000 to £40,000 annually. We remain open-minded regarding compensation and encourage candidates to include their salary expectations with their applications. Additionally, we perform routine market benchmarking and offer quarterly performance and salary reviews to ensure our staff is competitively compensated.

When answering this question, share specific examples of how you've supported users on different operating systems like Windows, macOS, and Linux. Highlight your troubleshooting techniques, how you’ve adapted your support style for each OS, and any challenges you’ve overcome. Make sure to focus on your ability to communicate technical concepts simply and effectively.

In response to this question, it's helpful to outline a systematic approach to task prioritization. Discuss how you'd assess the urgency and impact of each issue, identify which ones affect the most users or critical business functions, and create a structured plan to execute resolutions. Provide an example of a time when you successfully juggled multiple issues.

Provide the interviewer with insights into your onboarding strategies by emphasizing the importance of clear communication and thorough preparation. Mention steps like creating pre-configuration checklists, ensuring necessary accounts are set up beforehand, and providing a personalized introduction to tools and systems. Share a past onboarding experience, highlighting positive outcomes.

A good strategy to mention would include following tech blogs, participating in online courses, attending webinars or conferences, and possibly being involved in tech communities. Share any specific resources or methods you use to learn, and cite examples of how keeping up-to-date with technology has positively influenced your work.

Be prepared to discuss a recent challenge in detail. Structure your answer using the STAR (Situation, Task, Action, Result) method to explain the context, what was required, how you approached the challenge, and the outcome of your solution. Emphasize your analytical skills and problem-solving approach.

Mention your hands-on experiences working with Google Workspace, such as user account management, permission settings, and any specific administration tasks you've handled. Discuss how you've learned to navigate the platform effectively and any best practices you’ve developed for maintaining permissions and user accounts.

Documentation is crucial in IT support. Share your methods for keeping thorough and up-to-date records of solutions, perhaps through a knowledge base or ticketing system. Highlight the importance of clarity and accessibility in documentation and how this creates an efficient flow of information for other team members.

Explain that customer service is foundational to IT support. Describe how you prioritize empathy, clear communication, and active listening when working with non-technical staff. Discuss how understanding user needs leads to better, more effective support experiences.

Yes! Discuss specific examples where you evaluated current processes and identified areas for improvement. Share your thought process for making those enhancements, whether through automation, better documentation, or streamlining workflows, and quantify the results if possible.

This question is an opportunity to express your enthusiasm for the fast-paced and innovative nature of Fintech. You may want to discuss your interest in how IT can drive efficiency and support business goals within a financial context. Highlight your eagerness to embrace new challenges and contribute to iwoca's mission.