ServiceNow Admin– Governance, Risk & Compliance

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

We are seeking a skilled Supervisor to join our GRC team. In this role, you will play a pivotal part in ensuring the security, compliance, and risk management of our organization. You will provide technical support, maintain our GRC platform, and assist the GRC Tooling and Platform team to implement and engineer innovative solutions to improve our security posture. This is an individual contributor role and will collaborate with the Sr. Manager – Governance, Risk & Compliance.

Key Responsibilities

• Platform Support: Provide technical support and fix for our future GRC platform, ServiceNow GRC.
• User Management: Handle user access and permissions within the GRC platform, ensuring appropriate authorization levels.
• Solution Development: Assist the Cybersecurity Engineer to craft, develop, engineer and configure GRC solutions, such as TPRM, Risk & Control, Privacy Risk Assessments and Compliance Automation.
• Automation: Automate routine tasks and processes to improve efficiency and reduce manual effort.
• Integration: Assist in integrations to the GRC platform with other systems and applications using APIs and other technologies.
• Reporting and Analytics: Develop and maintain comprehensive reports and dashboards to supervise key metrics and identify trends.
• Continuous Improvement: Find opportunities to improve GRC platform automation and implement improvements.

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140 – $125,130 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• 1 to 2 years of experience in ServiceNow development is desirable. Experience in information security/cybersecurity field would be a plus.
• Good understanding of GRC concepts and standard methodologies.
• Hands-on experience with ServiceNow platform.
• Proficiency in scripting languages (e.g., Python, PowerShell) and API integrations a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant cybersecurity certifications such as CISSP, CRISC, CISA, CISM, or ServiceNow certifications are a plus.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.