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Product Manager, Ecosystem - Marketplace

Company Description

Jobs for Humanity is collaborating with Contentful to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: Contentful

Job Description

About the Opportunity

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

We are looking for a Product Manager to execute on our Ecosystem strategy. To do so, you will craft a roadmap that prioritizes high-impact improvements to existing Contentful built apps, scales contributions to our Marketplace, and empowers other Contentful development teams adding apps to the marketplace. In addition to building your roadmap you will conduct primary research with partners and customers as well as competitive and market analysis  to deeply understand customer segments and the most impactful apps for those segments. You’ll collaborate heavily with design and PMM peers, and be supported by a Principal Product Manager. This is a hybrid role at Contentful's Denver office.

What to Expect
  • Conduct market research, competitive analysis, and analyze customer signal to identify new product opportunities
  • Lead customer discovery efforts, including user interviews, usability testing, and data analysis
  • Work closely with cross-functional teams, including engineering, design, developer relations, and marketing, to ensure successful community development and product creation
  • Define and track key product metrics and KPIs to measure product success
  • Drive the product development process, including product requirements, user stories and success metrics
  • Work closely with engineering teams to deliver products and improvements to market
  • Communicate product status, progress, and risks to stakeholders and senior leadership
  • Contribute to Ecosystem product strategy, including product vision, roadmap, and opportunity prioritization
What you need to be successful
  • 4+ years of experience in product management
  • Confidence owning a roadmap, driving features from inception to launch, and course correcting when projects get delayed or derailed.
  • Experience leading customer discovery or user research projects.
  • Data driven thinking that includes understanding; company metrics, their relationship to discovery work, and how your features and solutions connect the two.
  • Skill at effectively communicating to different audiences ranging from customers and partners, to stakeholders and senior leaders.
  • Excellent problem-solving skills and ability to make data-informed decisions in situations with high uncertainty.
  • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams.
What's in it for you?
  • Join an ambitious tech company reshaping the way people build digital experiences
  • Full-time employees receive Stock Options for the opportunity to share in the success of our company
  • Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
  • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
  • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
  • Company paid parental leave to care for and focus on your growing family 
  • Use your personal annual education budget to improve your skills and grow in your career
  • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
  • An annual wellbeing stipend to care for your physical, financial, or emotional health
  • A monthly communication stipend and phone hardware upgrade reimbursement.
  • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business

The application deadline is 4/4/25

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $137,000 - $151,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]

#LI-Hybrid #LI-CD1

Who are we?

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.

By clicking “Apply for this job,” I acknowledge that I have read the “Contentful’s Candidate Privacy Notice”, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

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Average salary estimate

$144000 / YEARLY (est.)
min
max
$137000K
$151000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Product Manager, Ecosystem - Marketplace, Jobs for Humanity

Are you ready to take on the exciting challenge of being a Product Manager, Ecosystem - Marketplace with Contentful in sunny Denver, Colorado? At Contentful, we believe in the power of digital content to create impactful customer experiences, and we're looking for someone like you to join our team. As a Product Manager, you’ll play a pivotal role in crafting our Ecosystem strategy by building a roadmap that prioritizes high-value improvements to existing applications, all while empowering our talented development teams. You'll dive deep into market research and user insights, collaborating closely with cross-functional teams to bring innovative applications to our Marketplace. Your expertise will shine as you define key product metrics and lead the product development process from concept to launch. We’re committed to fostering an inclusive work environment, and we’re excited for you to contribute to our dynamic ecosystem, working with a team that values creativity and collaboration. Ready to make meaningful contributions that drive business momentum? Let’s create amazing digital experiences together at Contentful! Don’t miss out on this opportunity to join a vibrant team dedicated to reshaping the way organizations interact with their content.

Frequently Asked Questions (FAQs) for Product Manager, Ecosystem - Marketplace Role at Jobs for Humanity
What are the main responsibilities of a Product Manager, Ecosystem - Marketplace at Contentful?

As a Product Manager, Ecosystem - Marketplace at Contentful, your main responsibilities will include conducting market research, leading customer discovery efforts, and building a roadmap for high-impact improvements. You'll collaborate with cross-functional teams to define product requirements and key metrics to measure success while driving product development initiatives.

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What qualifications are required for the Product Manager, Ecosystem - Marketplace role at Contentful?

To be considered for the Product Manager, Ecosystem - Marketplace role at Contentful, candidates should possess over 4 years of experience in product management, demonstrate confidence in owning a roadmap, and have a track record of successful user research projects. Strong communication skills and the ability to make data-driven decisions are also essential.

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How does Contentful support the professional growth of their Product Manager, Ecosystem - Marketplace?

Contentful fosters professional growth by offering a personal annual education budget for employees, along with opportunities to participate in various workshops and events aimed at enhancing skills. As a Product Manager, Ecosystem - Marketplace, you will be encouraged to continuously improve your knowledge and career development.

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What tools and methodologies does a Product Manager at Contentful use?

As a Product Manager, Ecosystem - Marketplace at Contentful, you’ll utilize a variety of tools for market research, user testing, and product management, including analytics platforms to track key performance indicators. Additionally, Agile methodologies will be employed to manage the development process efficiently.

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What kind of team environment can a Product Manager, Ecosystem - Marketplace expect at Contentful?

At Contentful, a Product Manager, Ecosystem - Marketplace can expect a collaborative and inclusive team environment. You’ll work alongside talented individuals from diverse backgrounds, with a strong focus on teamwork and sharing innovative ideas to create exceptional digital experiences.

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Common Interview Questions for Product Manager, Ecosystem - Marketplace
What is your approach to conducting market research as a Product Manager?

When conducting market research as a Product Manager, I focus on identifying customer needs and preferences through interviews and surveys. Additionally, I analyze competitors and market trends to uncover opportunities for our products. This comprehensive approach ensures that we remain ahead of the curve and cater to our users effectively.

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Can you describe a time when you managed a product from inception to launch?

One notable experience was when I led the development of a new feature that streamlined user onboarding. I started with extensive research, defined user stories, collaborated with design and engineering, and iterated based on feedback. The launch was successful, leading to a significant increase in user retention, which was confirmed via key performance metrics.

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How do you handle conflicts within cross-functional teams?

I believe communication is key in resolving conflicts within cross-functional teams. I encourage a culture where team members can openly voice their concerns and viewpoints. By facilitating discussions focused on finding common goals, we can arrive at solutions that satisfy everyone’s priorities, leading to better collaboration.

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What key metrics do you track to measure product success?

To measure product success, I track various key metrics including user engagement levels, customer satisfaction scores, and feature adoption rates. Monitoring these metrics allows me to assess the impact of the product and make informed decisions regarding future improvements.

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Describe your experience with customer discovery.

My experience with customer discovery involves direct engagement through interviews, usability testing, and surveys. This process enables me to gather insights directly from users about their challenges and desired features, ensuring that our product development aligns closely with user needs.

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How do you prioritize features in your product roadmap?

I prioritize features based on their impact, alignment with our strategic goals, and user feedback. I use a scoring system that considers factors like customer demand, business value, and development effort, ensuring our resource allocation delivers the highest return on investment.

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What methods do you use for effective communication with stakeholders?

Effective communication with stakeholders involves regular updates, transparent reporting, and tailored presentations that suit each audience. I always ensure that complex information is broken down into clear, actionable insights, fostering a collaborative atmosphere and keeping everyone aligned.

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Can you give an example of a challenging product decision you've made?

A challenging product decision I faced involved delaying the launch of a feature due to quality concerns. After careful consideration of user feedback and testing outcomes, I decided to take the extra time for refinement rather than compromising on quality. This decision ultimately led to higher user satisfaction post-launch.

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How do you approach user testing?

I approach user testing by first defining clear objectives and the specific outcomes we want to measure. I then recruit representative users to perform tasks on prototypes, observing their interactions while gathering qualitative feedback that informs product iterations for improved usability.

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What inspires you to work in product management?

What inspires me about product management is the opportunity to bring innovative ideas to life and positively impact users' experiences. I find it rewarding to solve complex problems and collaborate with a diverse team, ultimately creating products that enhance people's lives.

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