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Technical Sales Representative (Commercial Laundry)

Washing Systems, LLC (WSI), now part of the Kao family of companies, seeks a highly, self-motivated, Technical Sales Representative (TSR), to join our thriving team. WSI is the largest supplier of commercial laundry detergents in North America, and we provide high quality commercial laundry and chemical products to both uniform and linen rental companies. Working remotely and on client sites within your assigned territory, the TSR is responsible for providing technical solutions for plant operations, identifying, and executing sales opportunities through data analysis, and developing long-term working relationships with all levels of management in your customer base. This critical role is the face and crux of our organization as the unparalleled, thoughtful service that we provide is what makes our business grow exponentially. The right candidate has strong technical or mechanical acumen - specifically prior field service experience, excellent technological skills, people skills, detailed problem solving, and troubleshooting skills.  

To the Technical Sales Representative, WSI would offer:
•    A fully Remote position working out of your Home.
•    Work/Life Balance.
•    Competitive Salary.
•    Monthly Auto Allowance.
•    Supplies for home and mobile office.
•    Comprehensive development plan including training, coaching, and work experience.
•    Access to the best technology, tools, and resources in the industry.
•    Full medical and dental benefits.
•    401K.


ESSENTIAL RESPONSIBLITIES AND TASKS: 
Responsibilities and tasks are written as follows:

1.    Promoting and selling the full product line to all existing customers.
2.    Developing a key sales prospect list, establish relationships, and sell new customers.
3.    Maintaining appropriate sales coverage in your territory.
4.    Delivering and maintaining appropriate levels of service, maintenance, and communications for 6 – 10 accounts within your area. 
5.    Installing and programming WSI chemical dosing equipment to interface with the customers washing equipment. 
6.    Leading the work of planning and executing new installations and/or conversions in your territory. 
7.    Maintaining all company provided equipment in proper working condition. 
8.    Operating within the assigned expense budget. 
9.    Collection of past due accounts receivable, where applicable. 
10.    Eliminating rush orders of products. 
11.    Submitting all reports in a timely manner.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
 


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions.  

•    Bachelor’s Degree from four-year College/University in Business, Engineering, Mechanical, or related field and 1-2 years’ industry related experience; or equivalent combination of education and experience.
•    Military background a plus.
•    Excellent analytical, organizational, and technical/mechanical skills.
•    Knowledge of Microsoft Office, including Word and Excel, Internet and Order processing software.
•    Ability to act quickly, accurately and handle a fast-paced work environment.
•    Good communication skills, written and verbal.

PHYSICAL DEMANDS:
The physical demands described here are representative of those an employee should possess to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

•    Occasionally lift and/or move up to 25 pounds.
•    Specific vision abilities required include close vision and ability to adjust focus.
•    Frequently required to stand, walk, sit, use hands to handle, or feel, and talk or hear.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
•    At least 50% of time will be traveling to and from customers/plants.
•    The plant environment will include wet or humid conditions (non-weather related), extreme heat (non-weather related), working near moving mechanical parts, exposure to fumes or airborne particles, and chemicals.
•    Noise level in the work environment is usually moderate but can be loud when in the production area.

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Average salary estimate

$65000 / YEARLY (est.)
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$50000K
$80000K

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What You Should Know About Technical Sales Representative (Commercial Laundry), Kao Corporation

Looking for an exciting opportunity in technical sales? Washing Systems, LLC (WSI), a proud member of the Kao family of companies, is on the hunt for a driven Technical Sales Representative (TSR) to join our dynamic team in Baltimore, Maryland! As the premier supplier of commercial laundry detergents in North America, we cater to the needs of uniform and linen rental companies with high-quality chemical products. In this role, you'll have the chance to work remotely while visiting client sites within your territory, delivering exceptional technical solutions and growing sales through insightful data analysis. Being the face of our company, you will cultivate long-lasting relationships with various levels of management, putting your strong technical acumen and field service experience to great use. We value your people skills, detailed problem-solving, and troubleshooting abilities, as you’ll be essential to our growth. WSI offers an entirely remote position with an excellent work-life balance, competitive salary, and benefits including a monthly auto allowance, comprehensive medical and dental options, and a 401K plan. Your responsibilities will include promoting our full product line, developing key prospect lists, maintaining service levels for multiple accounts, and ensuring our equipment operates flawlessly. If you're ready to jump into a rewarding role with ongoing training and access to cutting-edge technology, WSI is the right fit for you. Let’s make waves in the industry together!

Frequently Asked Questions (FAQs) for Technical Sales Representative (Commercial Laundry) Role at Kao Corporation
What are the essential responsibilities of a Technical Sales Representative at Washing Systems, LLC?

As a Technical Sales Representative at Washing Systems, LLC, your essential responsibilities include promoting and selling our full product line, developing key sales prospect lists, and maintaining service for several accounts. You'll also be involved in the installation and programming of chemical dosing equipment and ensuring all provided equipment is in proper working condition. This role is pivotal in executing new installations and maintaining top-notch communication and service standards with clients, making it critical for our continued success.

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What qualifications are required for the Technical Sales Representative position at WSI?

To become a successful Technical Sales Representative at Washing Systems, LLC, candidates typically need a Bachelor’s Degree in Business, Engineering, or a related field, alongside 1-2 years of relevant industry experience. An equivalent combination of education and experience will also be considered. Additionally, strong analytical and technical skills, proficiency in Microsoft Office, and excellent communication abilities are essential for this role.

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How does Washing Systems, LLC support its Technical Sales Representatives?

Washing Systems, LLC is dedicated to the success of our Technical Sales Representatives by providing a comprehensive development plan that includes ongoing training, coaching, and access to the best technology and resources in the industry. This ensures that TSRs are well-equipped to meet customer needs and excel in their roles while enjoying the flexibility of a fully remote position and a balanced work-life environment.

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What skills are beneficial for a Technical Sales Representative at Washing Systems, LLC?

A successful Technical Sales Representative at Washing Systems, LLC should possess strong technical or mechanical skills, exceptional problem-solving abilities, and good communication skills. Experience in field service is advantageous, as is the ability to act quickly and accurately in a fast-paced work environment. Additionally, building and maintaining strong relationships with clients will be essential for increasing sales and customer satisfaction.

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What is the work environment like for a Technical Sales Representative at WSI?

The work environment for a Technical Sales Representative at Washing Systems, LLC is dynamic and often involves traveling to client sites, which means you could spend a considerable amount of time on the road or working in various plant conditions. Employees are typically required to travel at least 50% of their time and may face wet or humid conditions, as well as exposure to cleaning chemicals and machinery in production areas. This environment fosters teamwork and a proactive approach to solving customer needs.

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Common Interview Questions for Technical Sales Representative (Commercial Laundry)
How do you approach building relationships with clients as a Technical Sales Representative?

When building relationships with clients, it's crucial to establish trust and understanding of their needs. I recommend active listening during initial meetings to truly grasp their challenges. Consistently following up and providing tailored solutions will help forge a strong partnership. Demonstrating knowledge of our product offerings and actively seeking feedback ensures clients feel valued and supported.

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What strategies do you use to identify sales opportunities in your territory?

To identify sales opportunities in my territory as a Technical Sales Representative, I utilize data analytics to understand market trends and customer behaviors. Attending industry events and networking with other professionals also opens doors to new prospects. I prioritize building strong relationships and asking for referrals, which can significantly boost lead generation.

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How do you handle objections from clients when selling technical products?

Handling objections is a critical skill in sales. I approach it by first acknowledging the client's concerns, asking clarifying questions to understand their viewpoint fully, and then providing well-researched responses that highlight the benefits of our products. Using case studies or testimonials can also effectively demonstrate our value and ease their apprehensions.

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Describe a challenging situation with a client and how you managed it.

In a challenging situation with a client facing equipment installation issues, I first listened carefully to their concerns, ensuring they felt heard. Then, I took immediate steps to investigate the problem with our technical team and organized a site visit to provide on-the-spot assistance. By keeping the client updated throughout the process and offering real-time solutions, I earned their trust and strengthened our relationship.

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What techniques do you use to close a sale?

I employ a combination of urgency, value demonstration, and a consultative approach to close sales. This might involve outlining the unique benefits of our products and how they meet the specific needs of the client. I create an atmosphere where clients feel comfortable to make decisions, showing them why now is the best time to invest in our solutions.

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How do you stay updated with industry trends and product knowledge?

Staying updated with industry trends and product knowledge is essential for success as a Technical Sales Representative. I regularly read industry publications, attend webinars, and participate in training sessions offered by the company. Networking with peers and attending conferences also provides insider perspectives on emerging technologies that can impact our market.

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How do you prioritize tasks in a busy work environment?

In a busy work environment as a Technical Sales Representative, I prioritize tasks by assessing deadlines, client needs, and potential impact on sales. I utilize project management tools to keep track of ongoing projects, ensuring I allocate time efficiently. Regularly reassessing my priorities allows me to remain agile and responsive to changing circumstances.

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What is your experience with technical troubleshooting?

My experience with technical troubleshooting includes diagnosing equipment malfunctions, conducting routine maintenance, and providing clients with solutions for their operational challenges. I rely on both my technical knowledge and resources from WSI to deliver accurate assessments and quick resolutions, ensuring minimal downtime for clients.

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Can you describe how you would set goals as a Technical Sales Representative?

Setting goals as a Technical Sales Representative involves aligning my objectives with the company’s sales targets while taking into account my personal strengths and areas for growth. I start by outlining measurable and achievable goals, whether it's increasing sales by a certain percentage, expanding my client base, or strengthening existing relationships. Regularly reviewing my progress keeps me focused and motivated.

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Why do you want to work as a Technical Sales Representative at Washing Systems, LLC?

I am excited about the opportunity to work as a Technical Sales Representative at Washing Systems, LLC because I admire the company's commitment to quality and customer service. The chance to contribute to the growth in a relieving industry like commercial laundry that has become increasingly essential to cleanliness and hygiene, especially post-pandemic, motivates me. Additionally, I appreciate the supportive work culture and investment in employee development that WSI offers.

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Since the business was founded in 1887, Kao has always put consumers at the heart of everything they do. This is laid down in the Kao Way, the company´s corporate philosophy that goes back to the founder Tomiro Nagase. Some of the cornerstones o...

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