People Operations Specialist

As a People Operations Specialist at Kasa, you will oversee several essential HR functions, including managing the employee lifecycle from onboarding to compliance. This role involves maintaining HRIS data integrity, coordinating orientation for new team members, and ensuring that employee changes are processed smoothly. You will also handle the administrative tasks related to employee events, tech onboarding, and system administration, ultimately contributing to an engaging and supportive workplace environment.

To qualify for the People Operations Specialist role at Kasa, candidates should possess 2–4 years of experience in HR operations or coordination. A strong understanding of HR systems (e.g., ADP) and proficiency in Microsoft Excel or Google Sheets is required, with Notion experience considered a plus. Furthermore, candidates should demonstrate excellent organization skills, a keen eye for detail, and the ability to handle sensitive information with discretion.

Kasa prioritizes a hospitable environment not only for its guests but also for its employees. As a People Operations Specialist, you'll participate in creating engaging onboarding experiences, coordinating support responses to team inquiries promptly, and hosting team-oriented events. By leveraging technology and communication, Kasa aims to create a supportive workplace that fosters growth and connection among team members.

At Kasa, the People Operations Specialist will work with various HR technologies including Lattice, ADP, and Benepass among others. You will manage system administration and help teams leverage these tools effectively. Additionally, you will utilize Notion to keep internal documentation organized and accessible, enhancing overall operational efficiency.

Kasa embraces remote work as a core value, allowing you to work from anywhere within the Philippines while maintaining flexibility in your schedule. By fostering a remote culture, Kasa aims to provide a balance between work and personal life, ensuring that employees remain engaged and motivated, whether working from home or in a co-working space.

When answering this question, detail your familiarity with HRIS systems like ADP and how you've utilized them in your previous roles to manage employee data, streamline processes, and ensure accuracy. It's helpful to provide specific examples of how you've leveraged these systems to improve operational efficiency.

In your response, discuss the importance of creating a welcoming environment for new hires. Share your strategies for effectively coordinating onboarding processes, including orientation sessions and follow-up check-ins to ensure new team members feel integrated and supported.

Be prepared to outline specific project management techniques you have used, such as Agile or Kanban, and how you've successfully applied them in your previous roles to manage multiple initiatives simultaneously, ensuring timelines and deliverables are met.

Explain your understanding of local and federal labor laws that pertain to HR operations. Discuss your processes for ensuring that training requirements and compliance tasks are consistently met and how you stay updated on regulatory changes.

In your answer, emphasize the importance of effective communication in HR, discussing how it fosters relationships, addresses conflicts, and enhances the overall employee experience. Provide examples where you've successfully navigated sensitive communications with empathy.

Share a specific instance where you identified a gap in an HR process and used your skills to implement a solution that streamlined operations, saved time, or improved employee satisfaction. Discuss the process you took and the outcome achieved.

Discuss your methods for prioritization, such as assessing project urgency, aligning tasks with organizational goals, and employing tools or software to keep track of deadlines and deliverables. Provide an example of a time when you effectively balanced competing priorities.

In your response, highlight any initiatives you have organized or participated in to foster team collaboration and connection, demonstrating how these activities contribute to a positive workplace culture.

Explain your approach to maintaining confidentiality, citing specific practices you follow to safeguard sensitive employee information and ensure compliance with privacy regulations.

Share your perspective on attributes such as communication, attention to detail, and adaptability. Provide reasoning behind your choice, linking it back to the significance of these traits in supporting employee relations and operational efficiency in an HR role.