Business Systems Analyst

As a Business Systems Analyst at Kemper, your key responsibilities include analyzing business requirements, documenting system workflows and use cases, developing functional design documents, and facilitating meetings to drive project success. You'll also help in identifying process improvements, execute detailed test plans, and maintain a keen understanding of evolving technology platforms.

For the Business Systems Analyst role at Kemper, candidates should possess a Bachelor’s degree or equivalent experience, plus over 5 years in a similar position. Proficiency with tools like AWS, JIRA, Confluence, and basic SQL is crucial. Strong communication skills, attention to detail, and effective problem-solving abilities are also important qualifications needed to succeed in this role.

Kemper is committed to professional growth and development, providing valuable opportunities for our Business Systems Analysts to enhance their skills through continuous learning, project participation, and collaboration. We prioritize a healthy work-life balance, enabling our team to thrive both professionally and personally.

The work environment for a Business Systems Analyst at Kemper balances collaborative teamwork with independent project work. Employees benefit from a supportive culture that values diversity, offers flexibility with remote work days, and encourages employees to bring their unique strengths to the team, all while contributing positively to customer outcomes.

Kemper provides robust career pathways for Business Systems Analysts, supporting professional development through training programs and mentorship opportunities. Successful analysts who demonstrate effective communication, a strong understanding of business and technical requirements, and a commitment to excellence can advance to more senior roles or take on leadership responsibilities within the organization.

When answering this question, highlight specific examples of how you've documented workflows in past roles. Discuss the tools you've utilized and how the documentation contributed to the overall success of the projects, ensuring all stakeholders understood the processes.

Discuss your methodology for gathering requirements, such as conducting stakeholder interviews, using questionnaires, or utilizing workshops. Emphasize the importance of clear communication and thoroughness in this process to ensure all business needs are accurately captured.

Mention the specific tools you are familiar with, such as JIRA for task management, SQL for data extraction, and any other relevant software like Confluence or HP ALM. Explain how you use them effectively in your analysis work and project collaboration.

Share your strategies for managing tight deadlines, such as prioritizing tasks, breaking down projects into manageable parts, or utilizing project management tools. Highlight your ability to remain focused and organized under pressure while still delivering quality work.

Prepare a concise case study of a past project where you successfully identified and implemented process improvements. Detail the problem, the steps you took to analyze it, and the positive outcomes that resulted from your recommendations.

Discuss your methods for keeping current with industry trends and new technologies relevant to business systems analysis, such as attending webinars, participating in online forums, or following relevant publications. Highlight your dedication to continuous learning.

Elaborate on the importance of effective communication in your role, including collaborating with stakeholders, presenting findings, and facilitating meetings. Share examples of how strong communication has led to successful project outcomes.

Talk about your processes for ensuring quality control, such as reviewing documents, soliciting feedback from peers, and conducting testing. Emphasize the significance of maintaining high standards throughout your work to ensure satisfaction and effectiveness.

Describe your approach to prioritization, such as assessing project deadlines, understanding project scopes, and communicating with team members. Mention any specific techniques or tools you use to manage multiple tasks efficiently.

Detail your experience with automated testing tools and your understanding of how they enhance the efficiency and reliability of systems. Provide examples of how using automated tests has helped you identify and resolve issues quicker.