Account Executive, NYC

As an Account Executive at Kenko, your responsibilities will include managing the entire sales lifecycle, which encompasses discovery, customer engagement, product presentations, and payment follow-ups. You will work closely with Customer Success Managers to ensure a smooth onboarding experience for new clients. Additionally, maintaining CRM hygiene and actively communicating with our product and marketing teams will enhance our service offerings and help forecast revenues accurately.

To qualify for the Account Executive role at Kenko, you should possess a minimum of 2 years of sales experience in the B2B software industry, preferably with a focus on SaaS solutions. Proven experience selling to clients in the U.S. or European markets is essential. You should also have a strong ability to convey complex product features in an engaging, story-driven way, alongside a solution-oriented mindset focused on customer needs.

Kenko supports its Account Executives through a relationship-driven sales approach that emphasizes understanding our clients deeply. We provide an integrated solution that combines marketing automation, operational handling, and AI assistant capabilities, ensuring that our sales team has robust tools at their disposal for both effective selling and building long-lasting client relationships.

For the Account Executive position at Kenko, proficiency in managing sales pipelines using HubSpot is preferred. Familiarity with essential sales tools such as Zoom and communication platforms is also beneficial. These tools will help you streamline your sales processes and maintain effective communication with clients.

At Kenko, we promote a sales approach that is rooted in genuine curiosity and empathetic engagement. Instead of pushing products, our Account Executives are encouraged to start meaningful conversations, listen actively to clients, and guide them towards informed decisions. This relationship-driven style is central to our sales philosophy and makes our approach unique in the market.

When asked about your sales process, ideally describe a structured approach starting with research and understanding of the prospect's needs, followed by initiating contact, managing the discovery phase, and providing engaging product demonstrations. Emphasize the importance of follow-ups and relationship-building as you guide clients through the decision-making process.

In responding to objections, it's crucial to listen carefully to the client's concerns, validate them, and ask clarifying questions. Share relevant success stories or data that directly address their worries and reinforce the value of your solution. This method not only resolves objections but also demonstrates your commitment to understanding their unique needs.

When discussing your experience with CRM tools, be specific about your familiarity and usage of HubSpot or other sales platforms. Provide examples of how these tools have helped you manage your pipeline, track customer interactions, and improve sales forecasting. Highlight any specific achievements resulting from effective CRM usage.

In responding to how you prioritize leads, mention systems such as segmenting your leads based on factors like engagement level, potential value, or quick wins. Discuss any criteria or scoring methods you've used in the past to effectively allocate your time towards the most promising opportunities.

In answering this question, narrate your experience by detailing the challenges you faced, the strategies you employed to address those difficulties, including how you maintained communication and built trust, and outline the resulting closure of the sale. This will showcase your persistence and adaptability.

Show your understanding by mentioning key features of Kenko’s products and their benefits to fitness and wellness businesses. Discuss how the integrated CRM, AI assistants, and automated marketing solutions work together to assist businesses in thriving. This demonstrates your research and enthusiasm for the role.

You can showcase your proactive approach by mentioning specific resources like industry blogs, webinars, or trade publications that you follow. Explain proactively how staying informed about trends in fitness and wellness helps you tailor your sales strategies to meet evolving client needs.

When discussing your motivation, focus on elements such as building relationships with clients, solving their problems, and achieving personal targets. Share a story or example that illustrates your passion for sales, emphasizing how these factors drive your performance and satisfaction in your role as an Account Executive.

Addressing this, express your commitment to resolving issues promptly through open communication. Discuss your approach to listening carefully to the client's concerns, collaborating with internal teams to find a solution, and ensuring follow-up to rebuild trust and satisfaction.

In your answer, reflect on Kenko’s mission to empower fitness and wellness businesses and how it aligns with your career goals. Discuss your enthusiasm for being part of an innovative company that values relationship-driven sales and is making a meaningful impact in an evolving industry.