IT Business Analyst

As an IT Business Analyst at Kwik Trip, you will be responsible for assessing business needs and operational challenges by collaborating closely with business units. You'll act as a vital communication link between stakeholders and IT teams, ensuring that all technology needs are met effectively. Documenting and enhancing business processes to meet organizational goals will also be a key aspect of your role. Additionally, you'll leverage tools like JIRA and ServiceNow to prioritize and manage projects, troubleshoot technical issues, and create documentation supporting operational transparency.

To qualify for the IT Business Analyst position at Kwik Trip, candidates should possess an Associate’s degree or equivalent from a two-year college, along with 2-5 years of relevant experience. Key qualifications include a strong understanding of general accounting standards, proficiency in Agile project management, and familiarity with tools like JIRA and ServiceNow. Ideal candidates should also possess excellent communication skills, analytical capabilities, and organizational skills to effectively manage multiple projects.

The work environment for an IT Business Analyst at Kwik Trip is collaborative and dynamic. You will work Monday through Friday during daytime hours, enabling a work-life balance that promotes productivity. As part of a family-owned company with a strong culture of support, you will find a nurturing atmosphere where teamwork is paramount. You'll be encouraged to leverage your analytical and problem-solving abilities while building relationships across various departments, contributing to a vibrant workplace culture.

At Kwik Trip, we believe in fostering professional growth and development. As an IT Business Analyst, you will have access to training programs that enhance your technical knowledge and leadership skills. You’ll have ample opportunities to work on diverse projects, collaborate with experienced professionals, and participate in initiatives aimed at continuous improvement. By nurturing an innovative environment, we empower our employees to refine their skills and advance their careers within the company.

While experience with SAP S4 Hana is preferred for the IT Business Analyst role at Kwik Trip, it is not an absolute requirement. Candidates with strong proficiency in Agile project management and ITIL methodologies, along with a solid foundation in accounting software and general standards, are also highly considered. The ability to learn quickly and adapt to new technologies is valued at Kwik Trip, and we encourage applicants with diverse backgrounds to apply.

When answering this question, provide specific examples of how you’ve used JIRA in previous projects. Highlight your experience in managing tasks, tracking progress, and collaborating with teams. Discuss your understanding of Scrum methodologies and how you leveraged JIRA to improve project efficiency.

In your response, emphasize your effective communication skills and ability to engage stakeholders in conversations. Describe your method for asking probing questions to clarify needs, ensuring that you translate technical jargon into understandable language, which builds trust and collaboration.

Share a specific incident that demonstrates your problem-solving skills and how you managed to resolve the issue effectively. Highlight the steps you took to identify the problem, communicate effectively with involved parties, and implement a durable solution.

Discuss the methods you utilize to assess project urgency and importance. Mention tools or techniques you employ, such as impact assessments or Gantt charts, as well as your experience in collaborating with leaders to align priorities with overall business goals.

Illustrate your commitment to ongoing learning by discussing specific resources you follow, such as blogs, webinars, or professional groups. Mention how you apply this knowledge in your work at Kwik Trip, fostering innovation and staying ahead in the industry.

Provide an overview of your experience working in Agile environments, possibly mentioning specific roles you played in Scrum teams. Discuss how Agile principles have helped increase project efficiency and foster collaboration among team members.

Focus on your conflict resolution skills by sharing a related experience where diplomacy and active listening played key roles. Explain your approach to finding common ground and facilitating constructive discussions among stakeholders.

Provide a focused example of a business process you've analyzed and the steps taken to enhance it. Include quantifiable results if possible—such as reduced processing times or increased accuracy—to demonstrate your effectiveness as an IT Business Analyst.

Highlight the importance of thorough documentation in supporting operational transparency and compliance. Discuss your approach to documenting processes and requirements and how this contributes to the overall efficiency of the team and organization.

Discuss your experience in training and onboarding team members to new systems. Emphasize your interpersonal skills in creating instructional materials and offering hands-on demonstrations to ensure a smooth transition and adoption of new technology.