Mandingo - Remote Telephonic Interpreters

As a Telephonic Interpreter for Mandingo, your primary responsibilities will include effectively handling incoming calls, providing remote interpreting services for the Limited English Proficient community, and ensuring superior customer service. You'll also be required to adhere to the Code of Professional Conduct and maintain confidentiality, while participating in ongoing training and Quality Assurance processes.

To be considered for a Telephonic Interpreter role at Mandingo, applicants should have full fluency in both English and Mandingo. While a minimum of two years of professional interpreting experience is preferred, having industry-specific certifications or training such as CMI or CCHI can enhance your application. A quiet, secure interpreting space and access to a landline phone for quality sound are also critical.

Mandingo offers a comprehensive training process for Telephonic Interpreters. New interpreters will complete necessary training sessions and will participate in ongoing Quality Assurance monitoring to ensure consistent quality in their interpreting services. This helps you stay up-to-date with industry standards and best practices.

Yes, Mandingo provides a flexible remote work environment for Telephonic Interpreters. This position allows you to work from the comfort of your home as long as you maintain a quiet and secure space for interpreting calls.

As a Telephonic Interpreter with Mandingo, you'll be interpreting calls in various settings, including medical, legal, and customer service contexts. This diversity allows you to engage with a wide range of subjects, making your work dynamic and impactful.

When answering this question, share your passion for languages and how you enjoy connecting with people from diverse backgrounds. Highlight experiences where effective communication positively impacted a situation.

Discuss the techniques you use to stay focused and maintain accuracy, such as active listening, asking for clarification when needed, and sticking to industry-established protocols to ensure the message is conveyed correctly.

When presenting this scenario, choose a real-life example where you navigated a challenging topic or emotional context. Explain how you handled it professionally and what you learned from the experience.

Explain the importance of confidentiality in interpreting and reaffirm your commitment to adhering to the Code of Professional Conduct. You can mention specific practices, such as not discussing call details outside the interpreting context.

Discuss the web-based platforms and tools you are familiar with, as well as your proficiency with email and Microsoft Word. Highlight any troubleshooting skills you have for technical issues that may arise during calls.

Describe your approach to handling such situations, which may include remaining patient, asking for clarification, or utilizing your training to ensure that the message is conveyed accurately despite challenges.

Talk about the importance of empathy, active listening, and professionalism in providing customer service. Share examples of how you have effectively helped callers understand each other.

Indicate that you prepare by doing research on common terminology used in the specific industry sector, reviewing relevant materials, and brushing up on any regulations or protocols applicable to that field.

Yes, explain that you recognize the importance of Quality Assurance for maintaining high service standards. Share how you actively participate in QA monitoring and utilize feedback for continuous improvement.

Highlight your unique experiences, skills, and qualifications that align with the role. Emphasize your passion for interpreting and your specific commitment to providing quality service for the LEP community.